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User Operations Associate Jobs in Massachusetts (NOW HIRING)

New Balance

Product Operations Lead - Finance

Boston, MA · On-site

$104K - $130K/yr

We foster a culture in which every associate feels welcomed and respected, where leaders and ... They translate recurring user needs into clear product and process requirements, validate that ...

New Balance

Product Operations Lead - Finance

Boston, MA · On-site

$104K - $130K/yr

We foster a culture in which every associate feels welcomed and respected, where leaders and ... They translate recurring user needs into clear product and process requirements, validate that ...

PeoplesBank

Operational Risk Associate

Holyoke, MA · On-site

$30.77 - $32.82/hr

Reporting to the Senior Operational Risk Analyst, the Operational Risk Associate provides ... user entity controls, and related applicability or implementation information in the Risk ...

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User Operations Associate information

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$12

$28

$58

How much do user operations associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for user operations associate in Massachusetts is $28.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $33.08 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are popular job titles related to User Operations Associate jobs in Massachusetts?

For User Operations Associate jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching User Operations Associate jobs in Massachusetts look for?

The top searched job categories for User Operations Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for User Operations Associate jobs?

Cities in Massachusetts with the most User Operations Associate job openings:

User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 2% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,617 per year, or $28.7 per hour.

IT Operations Specialist

Barnstable County Mutual Insurance Company

Yarmouth Port, MA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Description

We are seeking an organized and technically skilled IT Operations Specialist to support and coordinate our technology operations across The Barnstable Group. This role combines IT administration, project coordination, vendor management, Microsoft 365 administration, security tracking, asset management, and end-user support.


As a key member of the IT team, you will work closely with employees, vendors, managed service providers, and leadership to ensure technology initiatives remain organized, on track, and aligned with business needs.


This hybrid position requires regular in-office collaboration and occasional travel between company locations throughout Cape Cod.


Key Responsibilities
  • Coordinate day-to-day IT operations, requests, and technology initiatives
  • Support technology projects, software deployments, upgrades, and user communications
  • Track security remediation efforts, audits, and technology-related action items
  • Administer Microsoft 365 users, groups, permissions, and SharePoint access
  • Manage technology asset inventory, equipment deployment, and lifecycle tracking
  • Coordinate with technology vendors and service providers
  • Provide support for business applications and user access management
  • Deliver hands-on troubleshooting and onsite support when needed
  • Travel to company office locations to support users and technology resources

Requirements

Key Qualifications:

  • 3+ years of experience in IT support, IT operations, systems administration, or a related technical role
  • Strong organizational, communication, and problem-solving skills
  • Experience coordinating projects, vendors, or operational initiatives
  • Working knowledge of Microsoft 365 administration
  • Ability to manage multiple priorities and work independently
  • Customer-focused with strong interpersonal skills

Preferred Qualifications:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, Business, or a related field
  • Experience with SharePoint, endpoint management, and technology asset tracking
  • Familiarity with cybersecurity, audit remediation, or compliance initiatives
  • CompTIA, Microsoft, or related certifications

Work Environment & Travel:

  • Hybrid work arrangement requiring approximately three days per week in the office.
  • Ability to travel between company locations throughout Cape Cod as needed.
  • Valid driver's license and reliable transportation required.
  • Ability to perform occasional lifting and setup of computer equipment and other IT equipment.

Benefits:


At Barnstable County Mutual Insurance Company we believe our employees are our greatest asset. We offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • Health Savings Account
  • 401(k) retirement plan with a employer contribution
  • Company-paid life insurance
  • Short- and long-term disability coverage
  • Accident Insurance
  • Hospital Indemnity Insurance
  • Critical Illness Insurance
  • Generous paid time off and paid holidays
  • Employee assistance program (EAP)
  • Professional development and training opportunities

Barnstable County Mutual Insurance Company is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.

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