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User Operations Associate Jobs in Massachusetts (NOW HIRING)

Humana

Senior User Interface Design Engineer

Boston, MA · On-site +1

... operational efficiency. * AI Fluency:Understanding of how AI-driven features behave in-product ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Humana

Senior User Interface Design Engineer

Boston, MA · On-site +1

... operational efficiency. * AI Fluency:Understanding of how AI-driven features behave in-product ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Vrtx

Associate Director, CRM Field Operations

Boston, MA · On-site

$164K - $246K/yr

The Associate Director, CRM Field Operations plays a critical role between the cross-section of ... Responsible for approving & prioritizingdevelopment work based on business priorities and user ...

Vestmark, Inc.

Associate Product Manager

Boston, MA · Hybrid

Document clear product requirements, user stories, and acceptance criteria in collaboration with ... Translate operational pain points into clear problem statements and product requirements that ...

Vestmark, Inc.

Associate Product Manager

Boston, MA · On-site +1

Document clear product requirements, user stories, and acceptance criteria in collaboration with ... Translate operational pain points into clear problem statements and product requirements that ...

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User Operations Associate information

See Massachusetts salary details

$12

$28

$58

How much do user operations associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for user operations associate in Massachusetts is $28.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $33.08 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are popular job titles related to User Operations Associate jobs in Massachusetts?

For User Operations Associate jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching User Operations Associate jobs in Massachusetts look for?

The top searched job categories for User Operations Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for User Operations Associate jobs?

Cities in Massachusetts with the most User Operations Associate job openings:

User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Massachusetts as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,617 per year, or $28.7 per hour.

Senior User Interface Design Engineer

Boston, MA • On-site, Remote

Humana
Health Care and Social Assistance • 10K+ employees
Learn more about Humanaexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

Job description

Become a part of our caring community
We are seeking a Senior User Interface Design Engineer to craft intuitive, high-trust digital experiences across our clinical tools and care-facing platforms. You'll balance strategic thinking with hands-on execution within your product area - from discovery to pixel-perfect delivery - while bringing an AI-fluent mindset as design tooling evolves.
You'll join a lean, high-impact design team of two supporting design across all of CenterWell IT, reporting to the Director, Technology Solutions while aligning on design system and overall standards with the Lead UI Designer. You'll work closely with product, engineering, and clinical stakeholders to solve complex healthcare workflows that reduce cognitive load for care teams and provide clarity for patient care.
Key Responsibilities
  • Own end-to-end design for assigned product verticals - from discovery through pixel-perfect delivery - including workflow design, information architecture, and interface design for data-dense, human-in-the-loop clinical workflows.
  • Support and contribute to design systems, patterns, and scalable design standards.
  • Present design recommendations and rationale to stakeholders, incorporating feedback and building alignment across teams.
  • Build interactive, high-fidelity prototypes to demonstrate complex interactions and validate user flows. Contribute to evolving how AI-assisted tools are incorporated into the design process as internal tooling access expands.
  • Plan and execute qualitative user research, usability testing, and feedback sessions with users and stakeholders to validate design decisions and iterate rapidly.
  • Accessibility & Health Literacy:Champion WCAG 2.1 AA accessibility standards and plain-language design principles, ensuring interfaces are inclusive across varying levels of digital and health literacy.
  • Healthcare & Compliance Focus:Design with deep sensitivity to privacy, patient trust, and regulatory requirements

Use your skills to make an impact
Required Qualifications
  • 5+ years of hands-on product design experience (UI/UX) delivering digital products, web applications, or complex enterprise platforms from concept to launch, with a strong portfolio of complex interfaces demonstrating visual hierarchy and clean execution for data-dense applications.
  • Bachelor's degree in Human-Computer Interaction, Design, or a related field, or equivalent practical experience.
  • Expert-level Figma skills (auto-layout, tokens, component variables, interactive prototyping).
  • Ability to balance strategic thinking with hands-on execution - bringing informed perspective and problem-solving to your product area while operating within established design system and standards.
  • Proven ability to manage competing priorities, navigate ambiguous requirements, and maintain high design quality and output in a fast-paced, iterative environment.
  • Outstanding communication skills: able to articulate design decisions, present to cross-functional stakeholders, and discuss technical constraints and tradeoffs directly with engineers.
  • Demonstrated success using design to improve business and customer outcomes, such as patient satisfaction, engagement, retention, or operational efficiency.
  • AI Fluency:Understanding of how AI-driven features behave in-product (latency handling, confidence scoring, human-in-the-loop workflows) and genuine interest in AI-assisted design tools.
Preferred Qualifications
  • Experience designing within clinical, healthcare, or health-tech environments, or in other regulated/high-stakes domains.
  • Experience designing interfaces for complex data pipelines, dynamic real-time data, or decision-support tools.

Additional Information

The candidate must live close to one of our designated IT locations: NYC, NY; Louisville, KY; Tampa, FL; Fort Lauderdale, FL; Dallas/Frisco, TX; Boston, MA; Washington, D.C: Atlanta, GA, Nashville, TN, Chicago, IL, or Charlotte, NC.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$117,500 - $160,200 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

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