User Operations Associate Jobs in Massachusetts (NOW HIRING)

Note: Fidelitywill not provide immigration sponsorship forthis position.

The Role

The PB Optimize Associate is an entry point into a growing FinTech platform serving the hedge fund industry. This role provides exposure to product development, client consulting, data analytics, and platform operations while working closely with clients, brokers, product managers, and technology teams. The successful candidate will be curious, analytical, and eager to learn complex financial workflows. This position offers significant opportunities to contribute to new product initiatives, influence platform enhancements, and develop expertise in portfolio finance, treasury management, and client solutions.

Operations:

• Daily File Ingestion: Monitor and support client implementation activities and contribute to a positive onboarding experience.
• Data Issue Resolution: Research and resolve daily data issues such as file size variances, data anomalies, and failed jobs, maintaining data integrity and reliability.
• Account and Security Setup: Collaborate with clients and brokers to map new accounts and set up unknown securities, ensuring seamless integration into our system.
• Exception Management: Conduct daily reviews and sign-offs of PBO processing exceptions in Actimize, ensuring compliance and accuracy.
• Client Integration Support: Work closely with the PBO Product Consulting team to assist with new client integrations and file onboarding, facilitating a smooth transition.

Product Management:

• Project Backlog Management: Gather and analyze client feedback to identify opportunities for platform enhancements and workflow improvements.
• Process Improvement: Collaborate with development and business teams to identify and implement process improvements, enhancing the efficiency and effectiveness of our operational tools.
• Contribute ideas and recommendations that improve user experience, efficiency, and scalability.

Projects:

• Audit Assistance: Support internal and external audits by working closely with the PBO team and auditors, answering questions, and providing requested data samples.
• Training and Mentorship: Train and mentor newer associates, fostering a collaborative and knowledgeable team environment. Ensure the team understands the impact of their work on the platform's success and client satisfaction.
• Documentation: Document process flows and create procedures for functions performed, ensuring clarity and consistency in operations.
• Workflow/System Improvements: Identify workflow and system improvements, working with the team to enact changes that drive operational excellence.
• Contribute to special projects that enhance platform functionality and support business objectives.

The Expertise and Skills You Bring

• Bachelor's degree in Finance, Business, or a related field.
• Proven experience in operations, product management, or a related role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software and tools (e.g., Actimize, data management systems).
• Ability to work collaboratively across business and technology teams.

The Team

PB Optimize is a portfolio finance and treasury technology solution that is transforming how hedge fund clients manage their assets. Since its launch in 2012, we have expanded to serve approximately 300 clients and we continue to grow. The team operates in a fast-paced and challenging competitive environment.

This role is designed as a foundation for long-term career growth within PB Optimize. Associates will have opportunities to develop expertise and pursue career paths in:

• Product Management
• Product Consulting
• Client Solutions
• Business Analysis
• Strategy & Innovation
• Financial Technology

Successful candidates will gain exposure to senior leaders, clients, and strategic initiatives that directly influence the evolution of the PB Optimize platform.

• Innovative Environment: Be part of a forward-thinking team that values innovation and continuous improvement.
• Professional Growth: Opportunities for professional development and career advancement.
• Collaborative Culture: Work in a supportive and collaborative environment where your contributions are valued.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.