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User Operations Associate Jobs in Georgia (NOW HIRING)

Hall Booth Smith PC

Legal Operations Coordinator

Atlanta, GA · On-site

$44K - $59K/yr

... user administration, content organization, reporting, and troubleshooting. * Training Content ... Associate's or Bachelor's degree in a related field, or equivalent professional experience. * Two ...

Infor

Software Engineer, Associate

Atlanta, GA · On-site

Collaborate with cross-functional teams - including Product Management, QA, and UX - to deliver ... Experience to DevOps practices, CI/CD pipelines, and automated testing frameworks.

NCR

IT End User Support

Atlanta, GA · On-site

Help Desk Operations: Resolve incidents in accordance with SLAs, document and track issues, and ... Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

S&P Global

Associate, Loan Platforms Support

Dallas, GA · On-site

$45K - $60K/yr

ClearPar is the first fully operational provider of par and distressed loan closing and ... Your ability to capture and channel user feedback through proper communication and listening skills ...

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How much do user operations associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for user operations associate in Georgia is $22.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $25.58 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are popular job titles related to User Operations Associate jobs in Georgia?

For User Operations Associate jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching User Operations Associate jobs in Georgia look for?

The top searched job categories for User Operations Associate jobs in Georgia are:

What cities in Georgia are hiring for User Operations Associate jobs?

Cities in Georgia with the most User Operations Associate job openings:

User Operations Associate jobs near you

Legal Operations Coordinator

Hall Booth Smith PC

Atlanta, GA • On-site

$44K - $59K/yr

Full-time

Posted 24 days ago

Job description

Position Summary
The Legal Operations Coordinator supports the firm's learning, training, and legal-resource functions within the Legal Operations & Professional Development department. This role assists the Director of Legal Operations with administering the firm's Learning Management System (LMS), designs and edits high-quality training content, coordinates HBS University programming for attorneys and staff, and helps oversee the firm's legal resources. Working closely with the Director and the department's trainers, and making effective use of current technology and artificial-intelligence tools, the Coordinator ensures that firmwide professional-development initiatives are well-organized, consistently delivered, and effectively supported. The role also serves as project coordinator for the onboarding of new legal resources and the firm's implementation of AI platforms and other legal-facing technology, tracking pilots and projects from planning through rollout. The ideal candidate is highly organized, technically capable, service-oriented, and comfortable managing multiple concurrent programs in a fast-paced legal environment.
Key Responsibilities
  • LMS Administration Support. Assist the Director of Legal Operations with the administration and ongoing upkeep of the firm's Learning Management System (LMS), including course setup, user administration, content organization, reporting, and troubleshooting.
  • Training Content Design & Development. Design, edit, and produce training materials, including presentations, video content, job aids, and user documentation, in partnership with the department's trainers and subject-matter experts, applying artificial-intelligence tools to accelerate and enhance content development where appropriate.
  • HBS University Coordination. Organize and coordinate HBS University programming for staff and attorneys, including scheduling and confirming presenters, partnering with office staff to coordinate lunch-and-learns, maintaining the firmwide HBS University calendar, and managing calendar invitations and session logistics.
  • Legal Resources Support. Support the Director of Legal Operations in the management and oversight of the firm's legal resources, including research tools and subscriptions, vendor and contract coordination, license and renewal tracking, user access and login information, and invoice processing and tracking.
  • Coordination & Support. Serve as a responsive point of contact for scheduling, enrollment, and general questions related to firm learning and training programs.
  • Project Coordination - Legal Resources & Technology. Serve as project coordinator for the onboarding of new legal resources and for the firm's implementation of artificial-intelligence platforms, legal-research tools, and other legal-facing technology. Track pilot programs and active projects, maintain timelines and status, coordinate stakeholders, and keep the Director informed of progress, risks, and outstanding items.
  • Attorney and Matter Offboarding. Assist the Director and Client Services with the offboarding process of attorneys and matters.
  • Perform other duties as assigned and assist and/or coordinate other projects or tasks across the HBS operations department.

Qualifications
  • Associate's or Bachelor's degree in a related field, or equivalent professional experience.
  • Two or more years of experience in a coordination, administrative, training-support, or program-management role; experience in a legal or professional-services environment or experience as a paralegal/legal assistant is preferred.
  • Strong technical aptitude, with the ability to learn and help administer an LMS and other firm applications.
  • Working knowledge of artificial-intelligence tools and their practical application, with the ability to use AI to support and enhance training design, content creation, and day-to-day workflow.
  • Comfort designing and editing training content, with familiarity in presentation, video, or content-authoring tools preferred. Ability and desire to learn required.
  • Proficiency with the Microsoft Office suite (PowerPoint, Word, Outlook, Excel), with strong presentation-building and scheduling skills.
  • Exceptional organizational skills, with the ability to manage multiple programs, calendars, and deadlines simultaneously and with attention to detail.
  • Excellent written and verbal communication skills, with a professional, service-oriented approach to working with attorneys and staff at all levels.
  • Self-directed and dependable, able to take initiative and follow through with minimal oversight.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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