User Experience Program Manager Jobs in Alaska (NOW HIRING)

Pay Range:

Pay Range:$36.46 - $51.29 This position will work within SEARHC's Rehabilitation Services clinics with a primary focus on providing cardiac rehabilitation services across multiple clinics, as well as a secondary focus on varied clinical needs dependent on local community needs.
The program manager performs all clinical interventions and supervisory responsibilities in a professional manner, respects confidentiality, and demonstrates qualities endorsed by following the Seven Standards for Service Excellence outlined in the SEARHC Human Resources Manual. Services are to be provided in compliance with licensure requirements, regulatory and practice standards of the American Association of Cardiovascular and Pulmonary Rehabilitation and of a(n) OT/PT/RN/Exercise Physiologist and the national professional guidelines established by the American Occupational Therapy Association (AOTA), American Physical Therapy Association (APTA), American Nursing Association and/or American Society of Exercise Physiologists. Along with clinical intervention, this position is responsible for day-to-day operations of the cardiac rehabilitation program including supervision of program staff.
The cardiac rehabilitation manager is a health care professional responsible and accountable for patient assessment, evaluation, establishing a plan of care and clinical interventions for a wide range of ages with widely varying diagnoses and skills needs who present with a full spectrum of movement abilities, dysfunctions, and complexities. The clinician needs to be able to inform and consult with clinical teams regarding decisions that involve interdisciplinary care providers. As patients are seen, recommendations may be made regarding their level of independence and rehabilitation needs which may impact services, care placement and further treatment. The program manager shall also demonstrate accountability for the contribution to program development, quality improvement, problem solving, and productivity enhancement in a flexible interdisciplinary fashion. Documenting standards must be followed for continuity of care and reimbursement for services.
The position may require occasional travel off site and out of town to provide services or cover for providers in other SEARHC facilities.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Is responsible for directing the overall functions of Cardiac Rehabilitation Services.

• Coordinates integration of service lines evaluating and treating cardiac rehabilitation.

• Collaborates with primary care and specialty clinics, wellness, rehabilitation, and pharmacy departments regarding cardiac rehabilitation management initiatives and strategies.

• Coordinates and supervises operations of cardiac rehabilitation program including treatment, utilization, and optimization.

• Assists rehabilitation and leadership staff in administrative matters, policy and procedure review, clinic operations, and specialty areas as appropriate.

• Performs assessment/evaluation, formulates cardiac treatment plan with goals, and implements treatment services to patients.

• Reviews clinical records and case histories.

• Maintains performance improvement activities associated with the cardiac rehabilitation program.

• Maintains state, federal, and local regulatory compliance.

• Participates in local and consortium-wide committees/teams/task forces.

Other Functions

• Develops, implements, and coordinates a comprehensive and collaborative, consortium-wide program for the management of cardiac rehabilitation including:

  • Champion a consistent approach to and philosophy of persistent cardiac rehabilitation

  • Develop and monitor essential data/metrics to gauge program success.

  • Remain current on the latest advances and approaches to cardiac rehabilitation management options.

  • Assess cultural and/or other local factors that influence pain and the experience of cardiac treatment.

• Promotes the mission, vision, and values of the organization. Maintains patient confidence and protect SEARHC operations by keeping information confidential. Communicates appropriately to physicians, staff, and administrative team. Manages and maintains a safe and clean working environment by complying with procedures, rules, and regulations. Maintains records pertinent to personnel and operation of the department.

• Demonstrates the ability to be flexible, organized, and function in stressful situations. Maintains a good working relationship both within the department and with other departments.

• Is responsible for the direction of the rehabilitation program and staff. Provides education to staff on performance improvement. Is able to plan and organize orientation and in-service training for department staff members and other clinical staff throughout SEARHC and participate in guidance and educational programs. Performs management activities including interviewing, hiring, evaluating, and terminating department staff members.

• Demonstrates knowledge and proficiency in cardiac rehabilitation, and multi- and interdisciplinary cardiac treatment approaches.

• Develops, implements, and conducts patient education and rehabilitation programs based on patient and/or family needs. Programs are taught demonstrating sensitivity to cross cultural issues.

• Treats patients and families with respect and dignity. Identifies and addresses the needs of both patients and patient's families. Interacts professionally in the formation of the plan of care.

• Pursues excellence and professional growth through means such as continuing education, literature review, and peer review of charts.

• Video conferencing may be used for patient encounters, training, and administrative duties with off-site locations.

• Directs the work of support staff, students, and/or interns.

• Adheres to the regulatory and practice standards.

• Other duties as assigned.

Supervisory Responsibilities

• Responsible for supervision of cardiac rehabilitation staff including, but not limited to, all related administrative and personnel tasks. Addresses all personnel issues with support from department leadership and Human Resources.

• Assisting with recruitment, training and performance evaluations of rehabilitation staff. This includes ensuring rehabilitation team members are following best practices and respective professional standards.

• Assisting with the monitoring of the quality of patient care and ensuring that treatment plans are effectively implemented and managed.

• Effectively managing clinic resources to ensure efficient operations and adequate support for therapy services.

• Ensuring that the clinic adheres to all regulatory and accreditation standards including those related to patient safety and privacy.

• Assisting with the budgeting and financial planning to maintain clinic operations.

• Facilitating communication and collaboration of the therapy team with other members of the interdisciplinary healthcare team.

• Encouraging ongoing education and professional development for staff to maintain high clinical standards.

• Assisting with the handling of any operational concerns or emergencies that arise, ensuring that patient care continues seamlessly.

Education, Certifications, and Licenses Required

• Bachelor's degree from an accredited program in a healthcare-related field required

• Master's degree from an accredited program in a healthcare-related preferred

• BLS Certification within 30 days of hire

• ACLS Certification within 90 days of hire

• Current and valid driver's license

Experience Required

• Minimum two years of clinical experience in cardiac rehabilitation

• At least one year of which includes management of resources and/or personnel in an interdisciplinary or multi-disciplinary setting.

• Interest in patient care emphasizing cardiac rehabilitation emphasis

Knowledge of

• Cardiac Rehabilitation, exercise science, and nutrition.

• Billing practices, compliance issues, budgeting, and resource management.

• Cultural and population-based considerations that impact patient care.

• Standards of care, HIPAA, health care risk management principles, medical ethics, and medical malpractice principles.

Computer Skills

• Proficient in Microsoft Office Products including Word, Excel, and PowerPoint.

• Effective communication skills and ability to interact with staff and patients.

• Oral, written, and interpersonal communication.

• Strong organizational and interpersonal skills.

• Use of electronic medical record system(s).

Other Qualifications

• Promote teamwork and collaborate with other health professionals.

• Resolve conflict.

• Efficiently utilize electronic medical records and other clinically required technology.

• Adjust patient management practices to maximize productivity and quality of care.

• Work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.

• Provide staff education and guidance in areas of cardiac rehabilitation.

• Efficiently analyze complex situations and solve problems.

• Effectively implement clinical program strategies.

Travel Required

• Must be able to travel occasionally.

• Travel is by jet, small aircraft, or boat.

Required Certifications:

Advanced Cardiovascular Life Support (ACLS) - American Heart Association, Basic Life Support (BLS) - American Heart Association, Driver License - State of Alaska

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!