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Usability Consultant Jobs (NOW HIRING)

Ketryx

QA/RA Consultant

Boston, MA · On-site +1

$130K - $150K/yr

Specializations in cybersecurity, usability, or computer software validation. * Experience scaling ... Consulting firms, Quality assurance, Medical device industry

Ketryx

QA/RA Consultant

Boston, MA · On-site

$130K - $150K/yr

Specializations in cybersecurity, usability, or computer software validation. * Experience scaling ... consulting, Quality systems manager, Computer software validation, Cybersecurity, Usability ...

Optomi

This consultant will serve as a hands-on subject matter expert, partnering closely with HR and IT stakeholders to improve system usability, increase user satisfaction, and maximize the organization ...

Freeform

UI/UX Consultant

Los Angeles, CA · On-site

UI/UX CONSULTANT Freeform builds AI-native manufacturing systems that unify software, hardware, and ... Iterate on designs based on stakeholder feedback and usability testing, with a pragmatic focus on ...

Lancesoft

Data Visualization & Power BI Consultant

CA · On-site +1

$86/hr

Data Visualization & Power BI Consultant Contractor Scope - Design & Build • Develop Power BI ... Improve usability, performance, and clarity of insights over time Translate Business Needs • ...

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How much do usability consultant jobs pay per year?

As of Jun 22, 2026, the average yearly pay for usability consultant in the United States is $91,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $122,000.00 per year, depending on experience, location, and employer.

What are typical challenges faced by usability consultants when working with clients from diverse industries?

Usability consultants often encounter the challenge of adapting their evaluation methods and recommendations to fit the unique needs, goals, and user bases of clients from various industries. Each sector may have different user expectations, regulatory requirements, and technical constraints, which require consultants to quickly familiarize themselves with new contexts. Effective communication and flexibility are crucial, as consultants must translate usability findings into actionable insights that resonate with stakeholders from non-design backgrounds. Building trust and demonstrating the value of usability improvements is key to driving successful outcomes across different organizational cultures.

What are the key skills and qualifications needed to thrive as a Usability Consultant, and why are they important?

To thrive as a Usability Consultant, you need expertise in user experience (UX) principles, usability testing, and a background in human-computer interaction or a related field. Familiarity with prototyping tools (such as Figma or Sketch), analytics platforms, and usability testing software is typically required. Strong communication, analytical thinking, and empathy are essential soft skills for understanding user needs and effectively conveying findings to stakeholders. These skills are vital for improving product usability, ensuring user satisfaction, and enabling data-driven design decisions.

What does a Usability Consultant do?

A Usability Consultant specializes in evaluating and improving the user experience of products, websites, or applications. They conduct user research, usability testing, and heuristic evaluations to identify pain points and recommend design improvements. Their goal is to make products more intuitive, efficient, and satisfying for end-users, ultimately increasing customer satisfaction and business success. Usability Consultants often collaborate with designers, developers, and stakeholders to implement effective solutions.

What are high paying consultant jobs?

High-paying consulting jobs often include management consultants, IT consultants, and strategy consultants, with salaries varying based on experience, industry, and location. Senior roles or specialized expertise, such as in cybersecurity or data analytics, typically command higher compensation, often exceeding six figures annually.

What is the difference between Usability Consultant vs User Experience Designer?

AspectUsability ConsultantUser Experience Designer
CredentialsTypically requires degrees in human-computer interaction, psychology, or related fields; certifications like Certified Usability Analyst (CUA)Often holds degrees in design, psychology, or related fields; certifications like UX Certification
Work EnvironmentConsults with clients, conducts usability testing, and provides recommendationsDesigns user interfaces, creates prototypes, and develops user-centered designs
Industry UsageCommonly employed across tech, healthcare, finance, and e-commerce sectorsPrimarily found in tech companies, design agencies, and product teams

While both roles focus on improving user interactions, a Usability Consultant primarily evaluates and recommends improvements based on usability testing, whereas a User Experience Designer actively creates and designs user interfaces. They often collaborate but serve different functions within the product development process.

Are UX researchers in high demand?

UX researchers are in high demand across industries as companies prioritize user-centered design to improve products and services. The role requires skills in research methods, data analysis, and user testing, with many organizations seeking professionals to enhance user experience and drive innovation.

How to become a usability consultant?

To become a usability consultant, individuals typically need a background in human-computer interaction, psychology, design, or related fields, along with experience in user research, interface design, and usability testing. Gaining certifications such as Certified Usability Analyst (CUA) or completing relevant training can enhance credibility. Building a portfolio of projects and developing strong communication skills are also important for success in this role.

What does an UX consultant do?

A UX (User Experience) consultant analyzes and improves the usability, accessibility, and overall experience of digital products or services. They conduct user research, create wireframes and prototypes, and collaborate with design and development teams to enhance user satisfaction and engagement.
More about Usability Consultant jobs
What job categories do people searching Usability Consultant jobs look for? The top searched job categories for Usability Consultant jobs are:
Usability Consultant jobs near you
Infographic showing various Usability Consultant job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 33% In-person, 17% Hybrid, and 50% Remote job distribution, with an average salary of $91,984 per year, or $44.2 per hour.

ServiceNow HR Experience Design Consultant

Stridepath Consulting

Jacksonville Beach, FL • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

Seeking: ServiceNow Experience Design Consultant
Who We Are:At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow's HR platforms. As a dedicated ServiceNow partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn't just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented. We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change at scale. We don't just aim to lead; we are the leader in ServiceNow HR solutions.
What We're Looking For:We're seeking an Experience Design Consultant to design and deliver best-in-class ServiceNow employee experiences across the ServiceNow platform - primarily within HRSD, with expansion into Core Business Services..
In this role, you will shape the look, feel, structure, and usability of ServiceNow Employee Center and Service Portal implementations, and help our customers develop their content strategies. You'll define user journeys, structure content, optimize navigation, and serve as a trusted advisor on branding, content strategy, and human-centered design.
This position blends design thinking, platform expertise, workshop leadership, and customer enablement.
Responsibilities:
  • Develop and lead discovery and design workshops, identify and record requirements, and guide the customer throughout the project lifecycle
  • Facilitate discussions on design alternatives, tradeoffs, and risks
  • Identify implementation and process design considerations to deliver the Customer's ideal employee experience while minimizing technical debt
  • Advise clients on content strategy to optimize AI search results, LLM consumption of knowledge base articles, and submission of catalog items from AI chat interfaces
  • Lead project initiation activities with respect to ServiceNow Portals; develop and/or complete pre-work questionnaires, workshop agendas, and educational content for clients
  • Translate requirements into user stories with clear acceptance criteria, testing and validating feature development to support the configuration team
  • Deliver 'Art of the Possible' demonstrations of the Employee Center Portal to support project initiation and/or pre-sales efforts
  • Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user
  • Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles
  • Mentor team members on design thinking, UX fundamentals, and principles of design concepts
  • Supports the Design Team Director in internal initiatives to improve skills, tools & processes

Qualifications:
  • 5+ years experience designing or configuring portals within ServiceNow ( Employee Center, Employee Center Pro, Service Portal, etc. )
  • 2+ years of experience managing knowledge bases, content strategy, or process documentation
  • Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects
  • Ability to translate client requirements into clear acceptance criteria
  • Excellent written and verbal communication skills
  • Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders
  • Problem-solving skills to determine solutions to user interface challenges
  • Highly organized with exceptional attention to detail
  • Ability to work in a fast-paced, dynamic design process under minimal supervision
  • Familiarity with design/prototyping tools (e.g., Figma, Adobe XD)
  • Understanding of accessibility standards and inclusive design principles
  • Experience conducting or evaluating user research or usability testing

Job Details:
Location: Remote USA
Travel: Up to 15% Annually
What We Offer:
  • Competitive Health Benefits
  • 401(K) with a 4% contribution
  • Home Office and Fitness Reimbursement
  • Vacation and Volunteer time
  • World-class co-workers with extensive ServiceNow experience
  • Continuous learning culture

Stridepath Consulting is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.

Apply