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Caregiver Urgently Hiring

Albuquerque, NM · On-site

$16 - $18/hr

) URGENTLY HIRING CAREGIVERS - APPLY TODAY! Caregiver - Be Someone's Hero Every Day Ready for a job ... Ongoing paid training & mentor support * Caregiver of the Month awards * Referral bonuses * Health ...

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Urgently Hiring Agent Support Representative information

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How much do urgently hiring agent support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for urgently hiring agent support representative in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Urgently Hiring Agent Support Representative vs Customer Service Agent?

AspectUrgently Hiring Agent Support RepresentativeCustomer Service Agent
Required CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, support desks, or remote support settingsCall centers, retail, or office environments
Employer & Industry UsageUsed in industries like telecommunications, tech support, and utilities for urgent support rolesCommon across retail, hospitality, and service industries for general customer interactions

The Urgently Hiring Agent Support Representative focuses on providing immediate technical or support assistance, often in high-pressure situations, while Customer Service Agents handle general customer inquiries and support. Both roles require strong communication skills, but the support representative emphasizes quick response and technical knowledge for urgent issues.

What cities are hiring for Urgently Hiring Agent Support Representative jobs? Cities with the most Urgently Hiring Agent Support Representative job openings:
What are the most commonly searched types of Agent Support Representative jobs? The most popular types of Agent Support Representative jobs are:
What states have the most Urgently Hiring Agent Support Representative jobs? States with the most job openings for Urgently Hiring Agent Support Representative jobs include:
Urgently Hiring Agent Support Representative jobs near you

Agent Support Representative

Ria Money Transfer (Dandelion)

Fort Worth, TX • On-site

$14.25 - $19/hr

Other

Medical, Life

Re-posted 21 days ago

Job description

Description

This position will provide a positive and key experience to ensure Agent satisfaction. The employee must, at all times, handle calls with the required level of service, providing polite and professional attention, offering exceptional service by answering questions, managing complaints, and resolving issues related to the products and services offered by RIA. Our standard is to provide the highest level of service to our agents through our inbound call center. As an Agent Support Representative, you will report directly to the department Supervisor and will be responsible for handling incoming phone calls, reviewing, creating, and responding to tickets, emails, among other tasks. Responsibilities
  • Receive calls, tickets, and emails, providing a positive service experience to the Agent.
  • Do not divert any calls for any reason.
  • Introduce yourself to the user, identifying yourself properly.
  • Respond to Agents' questions, inquiries, and concerns via phone, email, and other channels in a professional manner.
  • Enter and verify Agent information accurately in our system.
  • Manage phone calls effectively, including but not limited to putting on hold, transferring to other departments promptly, or disconnecting calls without the Agent's consent.
  • If it is necessary to transfer the user to another department, this process must be done immediately and in a timely manner.
  • It is prohibited to end calls unilaterally without completing the Agent's assistance.
  • The Agent must not remain silent for more than 20 seconds, as this could lead to the Agent ending the call and having a negative service experience.
  • Assist Agents with various inquiries, questions about our products, as well as the location of RIA Agents, help with their exchange rates, and balance reports.
  • Stay updated on the products and services provided by RIA.
  • Identify problems, areas of opportunity, and complaints during Agents' inquiries and propose solutions.
  • Meet quality control requirements as well as other key performance indicators.
  • Ensure the proper execution, implementation, and improvement of all relevant operational procedures and instructions, as well as the correct compliance with various regulations
  • Since one of the functions is to handle a significant number of calls with the required level of service, a control and record of the calls answered will be maintained. If it is observed that the number of calls handled is below the average compared to other employees in the same position, an investigation and corresponding disciplinary action will be taken.
  • In the event of non-compliance with any of the established duties and obligations, it will be sufficient cause to terminate the employment relationship with no liability to the company.
Requirements
  • Some college experience or incomplete degree.
  • Excellent written and verbal communication skills, as well as active listening in multiple languages, including but not limited to Spanish and English.
  • Preferably 1 to 2 years of experience in customer service, in contact center (call center) environments.
  • Experience in problem-solving; handling and persuading difficult customers; decision-making quality; demonstrating responsibility in job-related activities and personal behavior; action-oriented and results-driven; customer-focused.
  • Key characteristics for the role include a positive attitude, team player, and excellent phone manners and etiquette.
  • Ability to multitask, pay attention to detail, and thrive in a fast-paced and dynamic environment.
  • Flexibility to work extended hours or weekends.
  • Proficiency in using and handling computer equipment and various software programs related to the job.
Benefits
  • Life insurance
  • Partial Medical insurance
  • Tuition Assistance
  • Employee Stock Purchase Plan
  • Growth Opportunities
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

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