Urgent Care Front Desk Jobs in Decatur, GA (NOW HIRING)

We're hiring a professional and friendly Medical Receptionist to support our Cumming office at North Atlanta Dermatology.

Schedule: Monday - Thursday 8am-5pm | Fridays 8am-4pm

May be asked to work in Duluth and/or other offices for coverage purposes.

The Front Desk Medical Receptionist serves as the first point of contact for patients and plays a key role in patient check-in and check-out, appointment scheduling, insurance verification, payment collection, and maintaining accurate electronic medical records (EMR). Candidates with experience in a medical office, healthcare front desk, or dermatology practice are strongly preferred.

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 300+ clinicians and 110+ locations in 7 states, we're thriving, growing, and looking to add talented individuals to our team!

Why join Anne Arundel Dermatology?

We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

This front desk / medical front office role is responsible for patient check-in and check-out, scheduling appointments, answering phones, verifying insurance, and collecting payments. The ideal candidate has strong customer service skills, enjoys working with patients, and can multitask in a busy medical office environment.

• Greet and check in patients in a professional and welcoming manner
• Manage patient scheduling, appointment confirmations, and referrals
• Answer and screen calls using a multi-line phone system
• Enter and update patient demographics and insurance information in the electronic medical record (EMR) system
• Verify insurance eligibility and review patient charts for accuracy
• Collect copays, balances, and patient payments (must be able to handle cash and make change accurately)
• Check out patients and schedule follow-up appointments
• Maintain smooth front office operations and patient flow
• Scan, upload, and distribute medical records, faxes, and correspondence
• Respond promptly to patient messages and internal communication
• Assist with basic billing and insurance-related questions
• Help maintain office and product inventory; place supply orders as needed
• Perform end-of-day duties including reports and payment reconciliation (when assigned)
• Support clinical and administrative staff as needed
• Perform other duties as assigned by management

Education and Experience

• High school diploma or GED required
• At least 2 years of customer service experience required
• 1-3 years of recent experience as a Medical Receptionist, Medical Front Desk, or Healthcare Receptionist preferred
• Experience working in a medical office, clinic, surgical practice, or dermatology office preferred

Skills/Abilities:

• Excellent customer service and patient communication skills
• Knowledge of HIPAA regulations and patient privacy practices
• Ability to multitask and manage a high-volume front desk environment
• Strong organizational and time management skills
• Comfortable working in a fast-paced medical office setting
• Detail-oriented with strong accuracy in data entry
• Experience using a multi-line phone system
• Proficient with standard office equipment (computer, scanner, copier, fax)
• EMR/EHR experience preferred (such as EMA, ModMed, Epic, or similar systems)
• Fluent in English
• Ability to alphabetize and maintain organized medical records and files
• Willingness to travel to nearby office locations for coverage when needed

Physical Requirements:

• Prolonged periods of sitting with occasional standing, bending, and reaching
• Manual dexterity to operate a computer keyboard and office equipment
• Vision and hearing sufficient for computer work and telephone communication
• Ability to lift and carry up to 30 pounds

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products