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Uniserv Jobs (NOW HIRING)

UniServ Manager

Richmond, VA · On-site

$120K - $130K/yr

UniServ Manager (two open positions) Reports To : Director of Organizing and Affiliate Support About the Organization The Virginia Education Association (VEA) is the largest union of public-school ...

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How much do uniserv jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for uniserv in the United States is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.23 per hour, depending on experience, location, and employer.

What is a Uniserv job?

A Uniserv job typically refers to a position within a teachers' union or an education association, where employees advocate for educators' rights, provide legal support, negotiate contracts, and assist with professional development. Uniserv staff often work directly with local unions and school districts to ensure fair working conditions for teachers and education professionals. The role may involve organizing events, advising members on labor issues, and representing them in discussions with administrators.

What are the primary day-to-day responsibilities of a Uniserv in a typical organization?

Uniserv professionals are primarily responsible for addressing customer inquiries, resolving service or product issues, and ensuring a smooth support experience for clients. On a daily basis, you might respond to emails and phone calls, update records in CRM systems, and coordinate with other departments to fulfill customer requests. The role often involves multitasking between different support channels and managing service tickets efficiently. Working closely with team members, you'll contribute to a positive service environment and help identify opportunities for process improvements. This dynamic workflow keeps each day engaging and provides valuable experience in client relations and operations.

What are the key skills and qualifications needed to thrive in the Uniserv position, and why are they important?

To thrive as a Uniserv, you need a solid background in customer service, problem-solving, and general administrative tasks, often supported by relevant experience or training in support roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Strong communication, patience, and teamwork skills help you excel in assisting clients and coordinating with colleagues. These abilities ensure efficient service delivery, high client satisfaction, and effective collaboration within a service-oriented environment.

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UniServ Manager

Virginia Education Assoc.

Richmond, VA • On-site

$120K - $130K/yr

Full-time

Medical, Retirement, PTO

Posted 4 days ago


Job description

VIRGINIA EDUCATION ASSOCIATION

EXTERNAL VACANCY ANNOUNCEMENT

FOR POSITION OF

UNISERV MANAGER

Date of Posting: March 5, 2026

Deadline for applying: Open Until Filled

Position level: Management

Job Title: UniServ Manager (two open positions)
Reports To: Director of Organizing and Affiliate Support

About the Organization

The Virginia Education Association (VEA) is the largest union of public-school teachers and support professionals working for the betterment of public education for every student in the Commonwealth. VEA is the state affiliate of the National Education Association with more than 3.2 million members. Our work supports strong local associations through organizing, collective bargaining, advocacy, and leadership development. With collective bargaining now authorized at the local level in Virginia, our focus is on building durable local capacity, strong member engagement, and effective bargaining structures that reflect local priorities and state law.

Position Summary

The UniServ Manager is a Richmond, VA Headquarter-based management position responsible for overseeing operations as assigned. This position provides direct supervision, coaching, and performance management for UniServ Directors and Organizers (remote staff) while ensuring consistent, high-quality support to local affiliates engaged in collective bargaining, organizing, member advocacy, and contract implementation.

The UniServ Manager plays a critical role in aligning statewide strategy with local execution, strengthening staff effectiveness, and supporting staff who work with local leaders navigating Virginia’s collective bargaining landscape. This role requires a strong manager who can lead through complexity, balance competing needs, and support staff working with locals across multiple bargaining units and school divisions.

Core Responsibilities

Management & Staff Leadership

  • Directly supervise, coach, evaluate, and support UniServ Directors and Organizers
  • Set clear expectations, priorities, and performance standards aligned with organizational goals
  • Support staff professional growth through coaching, feedback, and targeted skill development
  • Foster accountability, collaboration, and consistency across geographically dispersed teams
  • Support and participate in regional staff meetings as well as conferences, webinars, seminars, and trainings
  • Assist in the monitoring and approval of leave, travel, VISA reconciliation and other reports submitted by UniServ Directors and Organizers, in keeping with deadlines
  • Serves as Staff Liaison to VEA Committee(s) as assigned

Strategy & Oversight

  • Provide strategic leadership for organizing, collective bargaining, and member engagement
  • Translate statewide priorities into coordinated plans that reflect local bargaining realities
  • Balance workloads, assignments, and resources to ensure effective staff capacity to meet local governance needs
  • Monitor progress on organizing benchmarks, bargaining timelines, and contract outcomes

Collective Bargaining Support

  • Support staff and local leaders engaged in first-time and ongoing collective bargaining under Virginia law
  • Ensure staff are equipped to support local bargaining teams, campaigns, and implementation processes
  • Provide guidance on grievance handling, contract enforcement, and problem-solving at the local level
  • Coordinates with NEA staff assigned to work with VEA on issue organizing and collective bargaining campaigns.
  • Identify patterns, challenges, and best practices across school divisions to inform statewide strateg

Local Affiliate & Leader Support

  • Build and maintain strong working relationships with local association leaders and governance bodies
  • Support leadership development and capacity building within local affiliates
  • Assist in navigating complex or high-stakes situations, including conflict resolution and negotiations
  • Serve as a visible and responsive management presence

Coordination & Organizational Leadership

  • Collaborate closely with other UniServ Manager, department directors, and statewide leadership
  • Participate as a member of the management team in planning, evaluation, and continuous improvement
  • Ensure consistent application of organizational policies, procedures, and agreements
  • Represent the organization in meetings, trainings, and regional or statewide events as needed

Qualifications Required

  • Bachelor’s degree
  • Minimum of five years of experience in labor unions, education associations, or comparable organizing and bargaining environments
  • Demonstrated experience supervising and managing professional staff
  • Direct experience supporting or leading collective bargaining efforts, preferably in the public sector
  • Strong organizational, communication, and interpersonal skills
  • Ability to manage competing priorities across multiple regions and teams
  • Willingness and ability to travel extensively (40%-50%) within Virginia, including evenings and weekends
  • Valid Virginia driver’s license and reliable transportation

Preferred

  • Experience working in the NEA family of education unions
  • Experience supporting first-contract or newly established bargaining units
  • Knowledge of Virginia’s collective bargaining statutes
  • Experience working with unionized staff and elected governance structures
  • Bilingual skills a plus


Salary & Fringe Benefits

Salary is commensurate with experience and qualifications, ranging from $120,000 - $135,000. A comprehensive benefits package is provided, including health insurance, retirement benefits, paid leave, and mileage reimbursement in accordance with organizational policy.

The Virginia Education Association is committed to building a diverse team that reflects our membership and the communities we serve. We strongly encourage applications from people of color, women, LGBTQ+ individuals, people with disabilities, and those from underrepresented backgrounds.