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The incumbent will model and provide hands-on coaching and training to organizing projects and campaigns, with the intent of developing skills and capacity among field staff, UniServ staff, local ...

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How much do uniserv jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for uniserv in the United States is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.23 per hour, depending on experience, location, and employer.

What is a Uniserv?

A Uniserv job typically refers to a position within a teachers' union or an education association, where employees advocate for educators' rights, provide legal support, negotiate contracts, and assist with professional development. Uniserv staff often work directly with local unions and school districts to ensure fair working conditions for teachers and education professionals. The role may involve organizing events, advising members on labor issues, and representing them in discussions with administrators.

What does a Uniserv do?

Uniserv professionals are primarily responsible for addressing customer inquiries, resolving service or product issues, and ensuring a smooth support experience for clients. On a daily basis, you might respond to emails and phone calls, update records in CRM systems, and coordinate with other departments to fulfill customer requests. The role often involves multitasking between different support channels and managing service tickets efficiently. Working closely with team members, you'll contribute to a positive service environment and help identify opportunities for process improvements. This dynamic workflow keeps each day engaging and provides valuable experience in client relations and operations.

What skills and qualifications are needed to thrive as a Uniserv?

To thrive as a Uniserv, you need a solid background in customer service, problem-solving, and general administrative tasks, often supported by relevant experience or training in support roles. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Strong communication, patience, and teamwork skills help you excel in assisting clients and coordinating with colleagues. These abilities ensure efficient service delivery, high client satisfaction, and effective collaboration within a service-oriented environment.

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What states have the most Uniserv jobs?

States with the most job openings for Uniserv jobs include:

Infographic showing various Uniserv job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,857 per year, or $18.2 per hour.

UniServ Director

Indiana State Teachers Association

Fort Wayne, IN • On-site

$92K - $147K/yr

Full-time

Posted 2 days ago

New


Job description

INDIANA STATE TEACHERS ASSOCIATION


JOB TITLE: UniServ Director Area 05-01

DATE OF POSTING: September 3, 2026

CLOSING DATE: open until filled

SALARY RANGE: $92,552 - $147,207

ESTIMATED DATE TO FILL: TBD

The Indiana State Teachers Association is seeking a qualified candidate for the position of UniServ Director in Area 5-01.

  1. General Description of the Position’s Function and Purpose

The UniServ area that this position is primarily assigned to encompasses approximately thirteen K – 12 locals, with approximately 1,000 members. UniServ Area 5 is generally located in the North Central portion of Indiana and includes Carroll, Miami, and Howard counties. A successful applicant will be assigned to work from a home office and will be required to live within forty-five miles of the assigned area. Support for the position will come from the ISTA Intech office located in Indianapolis, Indiana. This is a Professional Staff Organization position and is one of two UniServ Directors that support the larger UniServ Area 5, which is comprised of twenty-four total locals and approximately 3,000 members. It is subject to the collective bargaining agreement between ISTA and the Professional Staff Organization. This position is under the direction of Lori Ortega, Field Manager-Organizing.

  1. Summary of Position

The UniServ Director has primary responsibility for the formation and continued development of local affiliates in the areas of member recruitment and retention, leadership training and development, coordination, and delivery of resources of the state and national affiliates, assisting locals in the development and implementation of visible programs, and activities related to membership strength and growth, professional issues, collective bargaining, member rights, political action, and community partnerships.

  1. Required Qualifications

Required qualifications include a bachelor’s degree or at least three years of previous union staff experience or ISTA leadership experience, a valid state driver’s license, a minimum of three years of relevant work or union leadership experience, basic organizing knowledge and skill, and interpersonal skills including oral and written communications, persuasiveness, initiative, problem analysis and resolution, relationship building, leadership, organizational sensitivity, flexibility, and being detail oriented. 


  1. Preferred Qualifications

A master’s degree. Prior experience including, but not limited to: issue organizing, professional issues, negotiations, political action, public relations, grievance processing, arbitration, local and member training, member consultation skills, and experience in working with elected leaders at all levels is desirable. Also preferred would be knowledge of the ideological base of advocacy associations, experience in developing and implementing plans based on analysis of current events, organizational goals and attitudes, experience in selection, evaluation, and training of individuals who will train others, and experience in a public school environment. The position holder will be expected to develop expertise in other areas through formal and informal training.

  1. Specific Duties and Responsibilities

Provide coaching, local and member training, and appropriate professional assistance to local affiliates and members, including the following:

  1. In Communications – Assist in developing viable internal and external communications programs designed to ensure a consistent two-way flow of member and local information.
  1. In Leadership Development – Provide consultative and on-site support to local affiliate/elected leaders/building representatives/committee members/delegates/staff in the planning and implementation of their collective bargaining, employee rights, and contract enforcement programs. Includes but is not limited to communications, implementation of centrally developed and locally delivered training programs, local training programs, employee relations, bargaining and contract enforcement, membership promotion, political action, program evaluation.
  2. In Legislative and Political Action – Assist local leaders in developing and implementing an effective local lobbying and political action program
  1. In Local Development – Assist in the areas of representative training, member engagement, local structure building, building member voice, local program development, building a budget, political action/legislative initiative, community organizing and building community coalitions, and any other areas with which the local seeks guidance and assistance.
  2. In Member Rights – Work to ensure that local affiliates guarantee members their rights through a) collective bargaining and contract enforcement; b) training local leaders in the recognition and processing of grievances; c)preparing for and representing members and provide administrative hearing such as school board, unit clarification, and grievance proceedings; and d) counseling members and locals in achieving human rights as provide by statute, rules, practice, negotiations, or contract.
  1. In Negotiations – Assist locals in implementing state and local goals; coordinate assistance to local negotiators; may serve as local negotiator.
  1. In Organizing – Assist locals with a systematic ongoing program of organizing that includes membership growth (recruitment and retention), issue identification, leadership identification and development, action-focused campaign planning, and appropriate data collection and analysis; assist in organizing unorganized education units.
  1. In Professional Issues – Provide multiple avenues of high-quality, research- based professional development to meet training, retraining, and certification needs of teachers and ESPs to enhance the effectiveness of practice and improve student achievement.
  1. Participate in personal/professional growth and staff development opportunities in consultation with the appropriate manager.

   10. Perform other duties as assigned.

  1. Application Procedure

Applications will be accepted until filled. Please email a resume, letter of interest and contact for three (3) professional references to Nicole Wise.

About ISTA:

The Indiana State Teachers Association provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or genetics.

Consistent with the ISTA Affirmative Action Plan, minorities, women, individuals with disabilities, individuals of all ages (18 or older), and veterans are encouraged to apply.