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Student Health Services - Lab:

UCF Health - Student Health Services (SHS) provides various primary and specialty care services to help keep students, faculty and staff at their optimum health. The Health Center is located on the Main Campus. Our services are designed with students, faculty and staff needs in mind. Become a part of our committed UCF Student Health Team as the SHS Lab Manager and deliver outstanding care to our community.

The Opportunity:

The Clinical Lab Manager for Student Health Services Laboratory department plans and implements overall laboratory policies, procedures and services. The Manager ensures effective and efficient departmental operations, including department quality control and regulatory compliance adherence.

Classification Title: Manager, Health Office

Responsibilities:

Leadership & Staff Management:

• Mentor, counsel, and manage laboratory staff performance, including planning, monitoring, and appraising job performance.

• Schedule and assign staff; monitor workflow and follow up on results.

• Foster teamwork and contribute to overall team objectives.

Laboratory Operations & Patient Services:

• Maintain competency in core laboratory functions and provide hands-on operational support as needed to ensure continuity of services.

• Perform patient-facing duties, including greeting and educating patients on specimen collection.

• Process specimens (e.g., phlebotomy, centrifuging, labeling) and ensure accurate data entry into the electronic health record (EHR).

Inventory & Supply Management:

• Monitor laboratory supply levels, anticipate needs, and place orders.

• Verify receipt and maintain appropriate inventory levels.

Equipment Management & Maintenance:

• Establish and enforce quality standards for laboratory equipment.

• Develop and maintain procedures for operations, quality control, and troubleshooting.

• Ensure proper equipment performance, including certification, servicing, repairs, and replacement.

Quality Assurance & Process Improvement:

• Oversee quality control and quality assurance programs.

• Conduct competency testing, generate reports, and maintain compliance records.

• Identify and implement improvements to policies, procedures, and laboratory processes.

• Evaluate and implement new tests, methods, instrumentation, and programs.

Clinical Coordination & Problem Resolution:

• Collaborate with physicians, nurses, and other healthcare professionals to resolve issues.

• Use EHR systems to coordinate billing, verify insurance, confirm pricing, and ensure patient understanding prior to services.

• Ensure all laboratory activities are completed, documented, and closed out daily.

• Participate in committee meetings.

Research Support:

• Assist with research studies, including specimen collection and instrument operation in accordance with study protocols.

Compliance, Training & Professional Development:

• Maintain professional and technical knowledge through continuing education, workshops, and professional engagement.

• Ensure compliance with state licensure and continuing education requirements.

• Provide and monitor in-service training programs.

• Complete all required university, AHSC, and SHS trainings.

Administrative & Organizational Support:

• Perform additional duties as assigned by the Medical Director, Executive Director, or designee.

Minimum Qualifications:

High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's Degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Phlebotomy Certification.

• Supervisory or lead experience in a clinical or medical laboratory setting.

• Experience with student health, outpatient, and/or ambulatory care environments; Working collaboratively with clinical staff and administrative teams.

• Proficiency in phlebotomy and specimen processing across multiple test types.

• Experience with Electronic Health Records (EHR) and lab information systems.

• Strong knowledge of lab operations, staff scheduling, quality assurance and control, regulatory compliance standards, inventory, equipment maintenance, and vendor coordination.

• Experience with billing processes, insurance verification, and patient financial communication.

• Familiarity with laboratory operations that support research studies.

• BLS Certification. UCF SHS accepts the American Heart Association (or equivalent as indicated on the certification) which includes the hands-on demonstration portion.

The most successful candidates may possess the following qualities:

• Strong organizational, problem-solving, and communication skills.

• Strong knowledge of lab operations, staff scheduling, quality assurance and control, regulatory compliance standards, inventory, equipment maintenance, and vendor coordination.

Additional Application Materials Required:

In addition to your application, please submit a copy of your resume.

Special Instructions to the Applicants:

• The anticipated hourly rate range for this position is $42,367 - $56,665.75. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

• This is a time-limited and auxiliary funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Additional Requirements related to Research Positions:

Pursuant to Florida State Statute 1010.35, prior to offering employment to certain individuals in research-related positions, UCF is required to conduct additional screening. Applicants subject to additional screening include any citizen of a foreign country who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of education, employment, or training in China, Cuba, Iran, Russia, North Korea, Syria, or Venezuela.

The additional screening requirements only apply to research-related positions, including, but not limited to faculty, graduate positions, individuals compensated by research grants or contract funds, postdoctoral positions, undergraduate positions, visiting assistant professors, and visiting research associates.

Department

Academic Health Sciences Center (AHSC) - Health Center Operations

Work Schedule

Monday - Friday; within the hours of 8:00 AM- 6:30 PM (8 hour shifts/40 hours a week). Saturdays may be required within the hours of 9:30 AM - 2:30 PM. Hours are subject to change due to operational needs, special projects and/or emergencies.

Type of Appointment

Fixed Term (Fixed Term)

Expected Salary

$42,367.00 to Negotiable

Job Posting End Date

07-17-2026-12-00-AM

Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.