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The School of Global Health Management and Informatics (SGHMI):

The School of Global Health Management and Informatics (SGHMI) prepares the next generation of healthcare leaders through innovative, interdisciplinary education in healthcare management and informatics. Located at UCF Downtown, SGHMI partners with major healthcare organizations to provide students with hands-on learning experiences that foster leadership, innovation, and career readiness.

The Opportunity:

Join the School of Global Health Management and Informatics (SGHMI) at UCF Downtown and help support the technology that drives student success. This position provides front-line and advanced technical support to students by troubleshooting hardware, software, and network issues, supporting specialized academic applications, and ensuring reliable access to university technology. The role also contributes to knowledge management, user education, and IT service delivery while following UCF IT standards and best practices.

Classification Title: Computer Operations Specialist III

Responsibilities:

• Provide support for School of Global Health Management and Informatics (SGHMI) Students at the UCF Downtown Campus.

• Support includes specific application support, SQL, Visio, Project, TrueCode, access and identity management, and other applications related to the program.

• Diagnose and repair complex hardware and software issues escalated by technicians. Use electronic and networking testing equipment to diagnose computer equipment problems.

• Troubleshoot network issues

• Assist in creating knowledge base articles to document solutions, processes, and procedures.

• Provide client education on how to use equipment, software, and university systems. Contact vendors for troubleshooting issues.

• Follows Standard Operating Procedures from UCF IT and the Infrastructure department to perform: Change Management, Request Management, Incident Management, and Problem Management functions within ServiceNow. Works to meet service level targets to ensure a high level of service delivery.

• Other duties as assigned

Minimum Qualifications:

High School Diploma or Equivalent and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience providing technical support for computer hardware, software applications, operating systems, and peripheral devices.

• Experience supporting and troubleshooting Windows operating systems, Microsoft 365 applications, network connectivity, and end-user computing issues.

• Familiarity with SQL, Microsoft Visio, Microsoft Project, TrueCode, and other specialized academic or enterprise software applications.

• Familiarity with Active Directory and identity and access management principles, including user provisioning and access control.

• Previous experience working with students in higher education.

• Effective verbal and written communication skills, with the ability to explain technical concepts to users of varying technical backgrounds.

Special Instructions to the Applicants:

• The School of Global Health Management and Informatics is located at UCF Downtown in Dr. Phillips Academic Commons (DPAC), 500 W Livingston St., Suite 401, Orlando, FL 3280.

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Are Benefits Important to You?

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Benefits Eligibility

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email talent@ucf.edu.

If an accommodation due to a disability is needed to apply for this position, please email onac@ucf.edu.