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Uab Call Center information

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How much do uab call center jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for uab call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a UAB Call Center Representative, and why are they important?

To thrive as a UAB Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, active listening, and professionalism help you excel when assisting callers and collaborating with colleagues. These skills ensure efficient handling of inquiries, high customer satisfaction, and effective support for the organization's operations.

What are common challenges faced by UAB Call Center representatives, and how are they supported in overcoming them?

UAB Call Center representatives often encounter challenges such as handling high call volumes, addressing diverse patient needs, and navigating complex scheduling systems. To support staff, the center typically provides comprehensive training, access to updated resources, and ongoing coaching from supervisors. Team members are encouraged to collaborate and share best practices, and regular team meetings help address issues and improve service quality. This supportive environment helps representatives manage stress and deliver effective, patient-centered assistance.

What is the difference between Uab Call Center vs Customer Service Representative?

AspectUab Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, interactive
Employer & Industry UsageCommon in healthcare, telecom, retail sectorsWidely used across various industries including retail, finance, healthcare
Common Search & Comparison IntentYesYes

The Uab Call Center and Customer Service Representative roles share similar credentials and work environments, often found in customer support sectors. While Uab Call Center positions are typically within healthcare or specific industries, Customer Service Representatives work across diverse fields. Both roles focus on assisting customers, handling inquiries, and providing support, making them comparable in many aspects.

What are UAB Call Center jobs?

UAB Call Center jobs involve working in the call center operated by the University of Alabama at Birmingham (UAB). Employees in these roles handle incoming and outgoing phone calls, provide information to patients or students, schedule appointments, and assist with various customer service tasks. These positions require strong communication skills, the ability to work in a fast-paced environment, and knowledge of UAB's services or procedures. Working in the UAB Call Center can be a valuable opportunity to gain experience in healthcare or academic administration.
More about Uab Call Center jobs
What are the most commonly searched types of Uab Call Center jobs? The most popular types of Uab Call Center jobs are:
What states have the most Uab Call Center jobs? States with the most job openings for Uab Call Center jobs include:
What job categories do people searching Uab Call Center jobs look for? The top searched job categories for Uab Call Center jobs are:
Uab Call Center jobs near you
Infographic showing various Uab Call Center job openings in the United States as of July 2026, with employment types broken down into 4% As Needed, 92% Full Time, and 4% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Rep 3:00pm-11pm Part Time

116508 Innovation At Work

Montgomery, AL • On-site

$15.75 - $19.75/hr

Part-time

Re-posted 6 days ago

Job description

Description:


· Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise.

· The operator must work independently, carrying out recurring duties following established policies and procedures.

· The operator must have the ability to problem solve and make decisions in emergency situations.

· Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition.

· Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension.

· Operators must have excellent customer service skills.

· Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings or performing information operator work.

· The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays.

· The Candidate shall provide general and patient information to direct person-to-person contacts

· The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician

· The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.

· The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

· The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller.

· The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.

· The Candidate shall track inquires, questions and answers and provide resolution.

· The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.

· The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.

· The Candidate shall maintain and update Various On-Call Schedules.

· The Candidate shall operate monitor and responds to fire and smoke alarms.

· The Candidate shall provide directory information for both internal and external caller through computer system

· The Candidate should have ability to handle busy switchboard and emergency situations.

· The Candidate should provide best customer service at all times while using good discretion and judgment.

· The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.

Requirements:

MINIMUM REQUIRED SKILLS/EXPERIENCE:

· The Candidate must have 1 -2 years of experience as a Telephone Operator.

· The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.

· The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.