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Uab Call Center Jobs (NOW HIRING)

UAB NOVA RENT

DISPATCHER-POLICE

Birmingham, AL · On-site

$17.95/hr

Assures units within the department responds or refers the call to other sources for resolution ... Starting hourly rate: $17.95 The UAB Police Department is proud to be recognized with Meritorious ...

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Uab Call Center information

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How much do uab call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for uab call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a UAB Call Center Representative, and why are they important?

To thrive as a UAB Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, active listening, and professionalism help you excel when assisting callers and collaborating with colleagues. These skills ensure efficient handling of inquiries, high customer satisfaction, and effective support for the organization's operations.

What are common challenges faced by UAB Call Center representatives, and how are they supported in overcoming them?

UAB Call Center representatives often encounter challenges such as handling high call volumes, addressing diverse patient needs, and navigating complex scheduling systems. To support staff, the center typically provides comprehensive training, access to updated resources, and ongoing coaching from supervisors. Team members are encouraged to collaborate and share best practices, and regular team meetings help address issues and improve service quality. This supportive environment helps representatives manage stress and deliver effective, patient-centered assistance.

What is the difference between Uab Call Center vs Customer Service Representative?

AspectUab Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, interactive
Employer & Industry UsageCommon in healthcare, telecom, retail sectorsWidely used across various industries including retail, finance, healthcare
Common Search & Comparison IntentYesYes

The Uab Call Center and Customer Service Representative roles share similar credentials and work environments, often found in customer support sectors. While Uab Call Center positions are typically within healthcare or specific industries, Customer Service Representatives work across diverse fields. Both roles focus on assisting customers, handling inquiries, and providing support, making them comparable in many aspects.

What are UAB Call Center jobs?

UAB Call Center jobs involve working in the call center operated by the University of Alabama at Birmingham (UAB). Employees in these roles handle incoming and outgoing phone calls, provide information to patients or students, schedule appointments, and assist with various customer service tasks. These positions require strong communication skills, the ability to work in a fast-paced environment, and knowledge of UAB's services or procedures. Working in the UAB Call Center can be a valuable opportunity to gain experience in healthcare or academic administration.
More about Uab Call Center jobs
What are the most commonly searched types of Uab Call Center jobs? The most popular types of Uab Call Center jobs are:
What states have the most Uab Call Center jobs? States with the most job openings for Uab Call Center jobs include:
What job categories do people searching Uab Call Center jobs look for? The top searched job categories for Uab Call Center jobs are:
Uab Call Center jobs near you
Infographic showing various Uab Call Center job openings in the United States as of May 2026, with employment types broken down into 17% As Needed, and 83% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
PATIENT SERVICES COORDINATOR I

PATIENT SERVICES COORDINATOR I

The University of Alabama at Birmingham

Tampa, FL

$15 - $16.59/hr

Other

Posted 18 days ago

University Of Alabama At Birmingham rating

7.7

Company rating: 7.7 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

215th of 535 rated colleges and universities

Job description

PATIENT SERVICES COORDINATOR I 
The University of Alabama at Birmingham

General Responsibilities:
Responsible for coordinating certain aspects of clinical and administrative patient services. Serves as patient advocate. Answers patient inquiries verbally or in writing. Resolves patient problems. Disseminates information relating to clinic operations. Maintains patient records. Responsible for the conduct of patient scheduling, reception and other front office operations. May supervise clerical staff.

Key Duties & Responsibilities: 
1.    Serves as the primary point of contact for students and visitors within Student Health and Wellness. The role 
2.    Requires strong customer service, communication, and multitasking skills in a fast-paced healthcare environment. 
3.    Daily responsibilities include patient check-in/check-out, scheduling, insurance verification, answering phones and emails, processing payments, and maintaining accurate patient records while ensuring HIPAA compliance and professional patient experience.
4.    Performs other duties as assigned.

Hourly Pay Range: $15.00 - $16.59
 

Minimum Requirements:
High school diploma or equivalent and one (1) year office/clerical experience in customer service, call center, physician office or other clinical environment required. Demonstrated organizational and leadership skills; excellent customer service and communication skills required. Must: (1) Attend all required coursework assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. Business Office Education or similar coursework preferred.

Related experience includes, but is not limited to:
Experience in a physician's office, student health clinic, medical front desk, customer service, call center, healthcare administration, or other clinical support environments.

Knowledge / Skills / Abilities:
    Knowledge of electronic health record (EHR) systems and medical office procedures 
    Understanding of HIPAA and patient confidentiality standards 
    Proficiency with Microsoft Office and general computer applications 
    Strong customer service and interpersonal communication skills 
    Ability to multitask and work efficiently in a fast-paced environment 
    Strong organizational skills and attention to detail 
    Professionalism, dependability, and problem-solving abilities 
    Ability to work collaboratively with clinical and administrative staff 

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

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About University of Alabama at Birmingham

Sourced by ZipRecruiter

The University of Alabama at Birmingham is the heartbeat of Birmingham and an integral medical leader in the Southeast. The Birmingham campus is within walking distance of some of the best parks, entertainment, and dining in the region. UAB's three regional campuses expand their academic reach and responsibilities in addition to educating physicians in rural and underserved areas of the state. UAB is experiencing major and sustained investment and growth, due both to its exceptional research faculty and its culture of collaboration. Through concerted and strategic investments in its clinical and research enterprise, UAB has undergone an amazing transformation in the past five years and has strengthened its status and reputation as a leader in medical training, biomedical discovery, innovation, and patient care.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

Year founded

1859

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