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Twinspires Jobs (NOW HIRING)

Churchill Downs Incorporated

Scrum Master

Louisville, KY · On-site

$47 - $63/hr

TwinSpires is the premier online horse racing wagering platform in the United States. TwinSpires is owned and operated by Churchill Downs, Inc., and is the official online betting partner of the ...

Churchill Downs Incorporated

Scrum Master

Louisville, KY · On-site

$47 - $63/hr

TwinSpires is the premier online horse racing wagering platform in the United States. TwinSpires is owned and operated by Churchill Downs, Inc., and is the official online betting partner of the ...

Owensboro Racing & Gaming

Cashier, Cage

Owensboro, KY · On-site

$14.75 - $17.75/hr

... TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We ...

Churchill Downs Incorporated

Cashier, Cage

Owensboro, KY · On-site

$12.50 - $15/hr

... TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We ...

Ocean Downs Casino

Heavy Duty Housekeeper

Berlin, MD · On-site

$18/hr

... TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We ...

Churchill Downs Incorporated

Bartender

Oak Grove, KY · On-site

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing ...

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Twinspires information

What are some common challenges faced by customer service representatives at Twinspires, and how can applicants prepare for them?

Customer service representatives at Twinspires often manage high volumes of inquiries, especially during major racing events, which can lead to fast-paced and sometimes stressful situations. Applicants should be ready to handle multiple platforms (phone, chat, email) and demonstrate patience, clear communication, and problem-solving skills when addressing customer concerns. Familiarity with wagering terminology and regulations is helpful, as is the ability to quickly learn new software tools. Preparing by studying the platform and typical customer questions can set candidates up for success in this dynamic environment.

What is Twinspires?

Twinspires is an online platform that provides legal betting services for horse racing, as well as sports betting and casino games in certain states. Operated by Churchill Downs Incorporated, Twinspires allows users to place wagers on horse races from tracks across the United States and internationally. The platform also offers live streaming of races, handicapping tools, and betting tips to assist users. Twinspires is regulated and operates only in states where online wagering is legal.

What are the key skills and qualifications needed to thrive as a Twinspires customer service representative?

To thrive as a TwinSpires Customer Service Representative, you need strong communication skills, knowledge of wagering or sports betting, and prior experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, helpdesk software, and regulatory compliance tools is typically required. Patience, problem-solving abilities, and a customer-focused attitude help individuals excel in handling complex inquiries and high-pressure situations. These skills ensure efficient resolution of customer issues, regulatory adherence, and high client satisfaction in a fast-paced online gaming environment.

What is the difference between Twinspires vs Sportsbook Dealer?

AspectTwinspiresSportsbook Dealer
Required CredentialsCustomer service skills, basic computer knowledgeGambling license, knowledge of betting rules
Work EnvironmentOnline betting platform, remote or officeCasino or sportsbook, physical or online
Employer & IndustryOnline betting companies, gaming industryCasinos, sportsbooks, gaming industry
Common Search/ComparisonCustomer support roles in online bettingLive betting and customer service roles

While Twinspires primarily focuses on online betting platform operations, a Sportsbook Dealer typically works in physical or online sportsbooks handling bets directly. Both roles require knowledge of betting rules and customer service skills but differ in work environment and specific credentials. Understanding these differences helps job seekers find the right position in the gaming and betting industry.

What cities are hiring for Twinspires jobs? Cities with the most Twinspires job openings:
What states have the most Twinspires jobs? States with the most job openings for Twinspires jobs include:
What job categories do people searching Twinspires jobs look for? The top searched job categories for Twinspires jobs are:
Twinspires jobs near you
Infographic showing various Twinspires job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Scrum Master

Churchill Downs Incorporated

Louisville, KY • On-site

$47 - $63/hr

Full-time

Posted 23 days ago

Job description

TwinSpires is the premier online horse racing wagering platform in the United States. TwinSpires is owned and operated by Churchill Downs, Inc., and is the official online betting partner of the Kentucky Derby, bringing you more than 148 years of wagering experience. Players can wager through the TwinSpires desktop, mobile, and app-based advance-deposit wagering platforms as well as at retail locations and race tracks across the country.

JOB SUMMARY

The Scrum Master will be responsible for facilitating a Scrum team to deliver software for the business. The Scrum Master will help guide and coach the team and the organization in Agile practices. They will act as facilitators and process stewards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

A Team-based servant leader who leads by example.
Strongly supporting the Product Manager and Development Team in their progress toward the iteration and release goal.
Guiding and coaching the Scrum Team and the organization on how to use Agile/Scrum/Lean practices at the enterprise level, including agile principles and practices.
Guiding and coaching both the Scrum Team and the Development team on how to get the most out of self-organization.
Facilitates all team meetings, including daily stand-up, iteration planning, team demo, retros, and more.
Removing impediments so the team can remain focused on achieving objectives.
Facilitating discussion, decision-making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and disseminating information.
Supporting and educating the Product team, especially on refining (aka grooming) and managing the product backlog.
Coordinate with other Scrum teams, DevOps, Release, PMs, and Leadership teams.
Enjoy coaching and mentoring a team to maximize progress and potential.
Motivated and driven, with the ability to influence and lead teams to success using Agile/Scrum/Lean practices.
Other duties as assigned by Management.

REQUIRED SKILLS AND ABILITIES

Excellent communication, interpersonal, organizational, facilitation, presentation, and team-building skills.
In-depth knowledge of enterprise-level agile practices, including but not limited to SAFe.
Experience with Jira or other Agile Management tools.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Organizational skills with attention to detail.
Ability to identify and address users' needs.
Thorough understanding of software development best practices and procedures.
Ability to manage time and prioritize tasks.
Ability to be licensed as an Employee by various racing and gaming jurisdictions in which we operate, as required.

EDUCATION AND EXPERIENCE

First-level Scrum Master certification (PSM I, CSM)
5+ years' experience working as a Scrum Master for a team.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1. While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
    2. Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
    3. This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
    4. The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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