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Twinspires Jobs (NOW HIRING)

TwinSpires is the premier online horse racing wagering platform in the United States. TwinSpires is owned and operated by Churchill Downs, Inc., and is the official online betting partner of the ...

TwinSpires is the premier online horse racing wagering platform in the United States. TwinSpires is owned and operated by Churchill Downs, Inc., and is the official online betting partner of the ...

TwinSpires is the premier online horse racing wagering platform in the United States, owned by Churchill Downs, Inc. The Software Engineer will design and develop custom frontend-focused, full-stack ...

Dishwasher

Owensboro, KY

$12.75 - $16.50/hr

... TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We ...

Dishwasher

Owensboro, KY

$11 - $14/hr

... TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We ...

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Twinspires information

What are some common challenges faced by customer service representatives at Twinspires, and how can applicants prepare for them?

Customer service representatives at Twinspires often manage high volumes of inquiries, especially during major racing events, which can lead to fast-paced and sometimes stressful situations. Applicants should be ready to handle multiple platforms (phone, chat, email) and demonstrate patience, clear communication, and problem-solving skills when addressing customer concerns. Familiarity with wagering terminology and regulations is helpful, as is the ability to quickly learn new software tools. Preparing by studying the platform and typical customer questions can set candidates up for success in this dynamic environment.

What is Twinspires and what do they do?

Twinspires is an online platform that provides legal betting services for horse racing, as well as sports betting and casino games in certain states. Operated by Churchill Downs Incorporated, Twinspires allows users to place wagers on horse races from tracks across the United States and internationally. The platform also offers live streaming of races, handicapping tools, and betting tips to assist users. Twinspires is regulated and operates only in states where online wagering is legal.

What are the key skills and qualifications needed to thrive as a TwinSpires Customer Service Representative, and why are they important?

To thrive as a TwinSpires Customer Service Representative, you need strong communication skills, knowledge of wagering or sports betting, and prior experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, helpdesk software, and regulatory compliance tools is typically required. Patience, problem-solving abilities, and a customer-focused attitude help individuals excel in handling complex inquiries and high-pressure situations. These skills ensure efficient resolution of customer issues, regulatory adherence, and high client satisfaction in a fast-paced online gaming environment.

Is Churchill Downs a good place to work?

Churchill Downs is a well-known thoroughbred racetrack that offers employment opportunities in areas such as racing operations, hospitality, and maintenance. The work environment can vary depending on the role, with some positions requiring physical activity and weekend hours. Overall, it provides a unique industry experience for those interested in horse racing and event management.

What is the difference between Twinspires vs Sportsbook Dealer?

AspectTwinspiresSportsbook Dealer
Required CredentialsCustomer service skills, basic computer knowledgeGambling license, knowledge of betting rules
Work EnvironmentOnline betting platform, remote or officeCasino or sportsbook, physical or online
Employer & IndustryOnline betting companies, gaming industryCasinos, sportsbooks, gaming industry
Common Search/ComparisonCustomer support roles in online bettingLive betting and customer service roles

While Twinspires primarily focuses on online betting platform operations, a Sportsbook Dealer typically works in physical or online sportsbooks handling bets directly. Both roles require knowledge of betting rules and customer service skills but differ in work environment and specific credentials. Understanding these differences helps job seekers find the right position in the gaming and betting industry.

What jobs pay $500,000 a year in the US?

High-paying jobs that can reach or exceed $500,000 annually include executive roles such as CEOs and CFOs, certain specialized medical professionals like neurosurgeons, and top-tier investment bankers or hedge fund managers. These positions typically require extensive experience, advanced skills, and often involve high levels of responsibility and performance-based bonuses.

What job makes $10,000 a month without a degree?

High-paying sales roles, such as real estate brokers or insurance agents, can earn $10,000 or more monthly without requiring a college degree, especially with experience and strong client networks. Additionally, skilled trades like commercial plumbing or electrical work may reach this income level through overtime and business ownership, often relying on certifications and apprenticeships rather than degrees.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized surgeons, senior corporate executives, successful entrepreneurs, or certain freelance consultants with in-demand skills. These positions often require extensive experience, advanced certifications, or a strong professional reputation and may involve long hours or high responsibility levels.
What cities are hiring for Twinspires jobs? Cities with the most Twinspires job openings:
What states have the most Twinspires jobs? States with the most job openings for Twinspires jobs include:
Infographic showing various Twinspires job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Human Resources Business Partner

Human Resources Business Partner

TwinSpires

Lexington, KY

Full-time

Posted 8 days ago


Job description


TwinSpires is the premier online horse racing wagering platform in the United States. TwinSpires is owned and operated by Churchill Downs, Inc., and is the official online betting partner of the Kentucky Derby, bringing you more than 148 years of wagering experience. Players can wager through the TwinSpires desktop, mobile, and app-based advance-deposit wagering platforms as well as at retail locations and race tracks across the country.

JOB SUMMARY

The HR Business Partner serves as an on-site consultant to leaders and employees at TwinSpires, providing visible, day-to-day support for employee relations, investigations, ADA/leave coordination, staffing and onboarding, training, and policy/compliance. Partnering closely with operations, the HRBP coaches managers, guides performance and compensation decisions, and drives engagement and inclusion initiatives. Using people analytics, the HRBP identifies trends and recommends actions that strengthen culture, retention, and operational results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic partnership & workforce planning: Consult with leaders on org design, headcount planning, succession planning, and skills gaps; use people data to recommend actions that advance business goals.
Manager coaching & performance enablement: Coach leaders on goal setting, feedback, documentation, and consistent application of performance processes; guide corrective action and PIPs aligned with policy and law.
Employee relations & investigations: Lead prompt, impartial investigations; document findings; recommend fair, consistent outcomes; mitigate risk in alignment with EEO, anti-retaliation, and company policy.
ADA interactive process & leaves: Facilitate the ADA interactive process (analyze essential functions, gather relevant documentation, evaluate reasonable accommodations, track effectiveness). Coordinate FMLA, state/local leaves, and workers’ comp with benefits/LOA administrators; ensure timely notices and confidentiality.
Recruitment: Partner with hiring managers on requisitions, interview calibration, selection, and offers; ensure compliant, inclusive hiring practices and high-quality, market-aligned job postings.
Compensation & rewards guidance: Advise on offers, promotions, internal equity, and partner with HR Director on range placement and adjustments.
Policy, compliance & training: Interpret and communicate HR policies and legal requirements (Title VII, ADA/ADAAA, FMLA, FLSA, state/local); deliver manager training (e.g., anti-harassment, documentation, accommodation duties).
Engagement, culture: Drive survey action plans, recognition, and initiatives that build a respectful, high-trust culture.
HR analytics & reporting: Monitor KPIs (turnover, time-to-fill, engagement, ER trends,); translate insights into actions and measure outcomes.
Other duties as assigned consistent with the role’s purpose.

REQUIRED SKILLS AND ABILITIES
  • Communication & Influence: Exceptional written and verbal communication, including clear investigation summaries, policy guidance, and manager coaching; able to influence without authority and tailor messages to diverse audiences.
  • Employee Relations & Investigations: Demonstrated skill conducting prompt, impartial investigations; evaluating evidence; documenting findings; and recommending consistent outcomes while guarding against retaliation.
  • ADA / Leave Expertise: Working knowledge of ADA/ADAAA and the interactive process (analyzing essential functions, evaluating reasonable accommodations, tracking effectiveness). Coordination familiarity with FMLA, state/local leaves, and workers’ compensation.
  • Employment Law Literacy: Practical understanding of Title VII, FLSA (wage/hour), EEO, I-9/E-Verify, and applicable state/local laws; ability to interpret and apply policy and legal requirements in real scenarios (union/NLRA awareness if applicable).
  • Manager Coaching & Performance Enablement: Ability to coach leaders on feedback, documentation, corrective action, and performance improvement plans; promotes fair, consistent application of standards.
  • Compensation Fundamentals: Comfort with internal equity, range placement, offer guidance, and pay transparency expectations in relevant jurisdictions.
  • Data & Analytics: Ability to interpret HR metrics (turnover, time-to-fill, ER themes, engagement), draw insights, and recommend actions; proficient in Excel/Sheets (lookups, pivots) and HRIS reporting.
  • Change Management & Org Effectiveness: Partners on restructures, role design, and communication/adoption plans; drives continuous improvement.
  • Stakeholder Partnership: Strong relationship-building and service mindset with employees, managers, and cross-functional partners; balances empathy with sound judgment.
  • Confidentiality & Ethics: Exercises discretion with sensitive information; maintains medical/accommodation records consistent with ADA confidentiality requirements.
  • Organization & Prioritization: Excellent planning, time management, and attention to detail across multiple deadlines in a fast-paced environment.
  • Technology: Proficient with Microsoft 365 and HR systems; comfortable learning new tools and using collaboration platforms (Teams/Slack).
EDUCATION AND EXPERIENCE
  • Bachelor’s degree in Human Resources, Business, or related field or equivalent combination of education and directly related HR experience.
  • 3–5+ years of progressive HR experience, including 2+ years supporting client groups as a Generalist or HRBP.
  • Demonstrated experience with employee-relations investigations, documentation, and consistent outcomes.
  • Working knowledge of ADA/ADAAA and the interactive process; coordination of FMLA and applicable state/local leaves (partnering with LOA/benefits administrators).
  • Practical knowledge of employment laws (Title VII, FLSA/wage-hour, EEO, I-9/E-Verify; state/local).
  • Proficiency with HRIS and Microsoft 365; ability to interpret HR metrics (turnover, time-to-fill, ER trends) and recommend actions.
  • Strong communication, coaching, and influence skills; proven discretion with confidential/sensitive matters.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The following physical and mental demands are representative of those that enable an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

  • Work Location Requirement: This position is designated onsite and requires regular in-person presence at the Lexington, KY, TwinSpires location, fulltime, to support employee relations, investigations, coaching, and training. Occasional travel to other company locations or events may be required.
  • General Physical Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position (sitting or standing) for periods of time; operate a computer and phone; use hands to handle documents and keyboard; talk and hear; reach with hands and arms; and move about the office/worksite for meetings, trainings, and walk-throughs. Occasional lifting/moving of up to 20 lbs. may be required.
  • Vision Requirements: Vision sufficient for computer work and reading printed/digital materials.
  • Teamwork & Concentration: This position requires the ability to work effectively as part of a team, maintain confidentiality, and concentrate on detailed tasks while managing interruptions and shifting priorities.
  • Mental/Cognitive Demands: The role requires the demonstrated ability to anticipate and resolve problems; analyze and interpret data, procedures, and policies; exercise sound judgment; facilitate discussions and de-escalate conflict; and meet schedules and deadlines in a dynamic environment.
  • Work Environment: The work environment is typically a professional office/worksite with moderate noise and may include periodic movement between office areas, meeting spaces. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.