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Tsi Jobs (NOW HIRING)

TSI, Inc.

Service Manager

Shoreview, MN · On-site

At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customers' problems ...

TSI Incorporated

Contract Attorney

Shoreview, MN · On-site

$150K - $175K/yr

At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems ...

TSI, Inc.

Contract Attorney

Shoreview, MN · On-site

$150K - $175K/yr

At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems ...

TSI Incorporated

Quality Engineer II

Shoreview, MN · On-site

$92K - $100K/yr

At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems ...

TSI, Inc.

Marketing Comm. Specialist II

Shoreview, MN · On-site

At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems ...

TSI, Inc.

Assembler I

Auburn, IL · On-site

$33K - $35K/yr

TSI's vision to create a better world by helping to protect people, products and the environment is seen and experienced at all facilities, including our Auburn, Illinois DICKEY-john facility.

TSI, Inc.

Assembler I

Auburn, IL · On-site

$33K - $35K/yr

TSI's vision to create a better world by helping to protect people, products and the environment is seen and experienced at all facilities, including our Auburn, Illinois DICKEY-john facility.

GEOxyz Belgium

WI · On-site

# Technical Superintendent (TSI)## Hybrid (Oostende)GEOxyz is a leading **maritime data company**, specialized in hydrographic, geophysical, geotechnical and topographic surveys; marine site ...

TSI, Inc.

Global Product Manager

Shoreview, MN · On-site

$120K - $140K/yr

As a part of the TSI Incorporated family, DICKEY-john employees also provide support for TSI solutions. TSI's vision to create a better world by helping to protect people, products and the ...

TSI Incorporated

Category Manager II

Shoreview, MN · On-site

$100K - $120K/yr

At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customers' problems ...

TSI Incorporated

Material Handler I

Shoreview, MN · On-site

$41K - $43K/yr

At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems ...

TSI, Inc.

Customer Accounts Administrator

Shoreview, MN · On-site

$50K - $56K/yr

At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems ...

TSI, Inc.

Material Handler I

Shoreview, MN · On-site

$41K - $43K/yr

At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems ...

TSI Incorporated

Service Manager

Shoreview, MN · On-site

At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customers' problems ...

TSI, Inc.

North America OEM Account Manager

Chicago, IL · On-site

$85K - $98K/yr

As a part of the TSI Incorporated family, DICKEY-john employees also provide support for TSI solutions. TSI's vision to create a better world by helping to protect people, products and the ...

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How much do tsi jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for tsi in the United States is $28.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $32.21 per hour, depending on experience, location, and employer.

What is a TSI?

A TSI (Transportation Security Inspector) is responsible for ensuring security compliance in transportation systems, such as airports, railways, and cargo facilities. They conduct inspections, investigate security incidents, and enforce regulations set by the Transportation Security Administration (TSA). TSIs work to prevent threats and enhance public safety by monitoring security procedures and working with transportation operators. Their role is crucial in maintaining national security and ensuring compliance with federal regulations.

What are typical daily responsibilities for a TSI?

As a TSI, your daily responsibilities usually include responding to support tickets, diagnosing hardware and software issues, and providing guidance to end users either remotely or onsite. You may also document resolutions, escalate complex issues to higher-level support, and participate in system upgrades or maintenance tasks. Collaboration with IT teams, system administrators, and occasionally vendors is common to deliver effective solutions. This variety ensures you stay engaged, continuously grow your technical expertise, and play a key role in maintaining the organization’s technology infrastructure.

What are the key skills and qualifications needed to thrive in the TSI position, and why are they important?

To thrive as a TSI (Technical Support Investigator), you need a solid background in IT support, troubleshooting, and a relevant technical degree or equivalent experience. Familiarity with ticketing systems, diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Professional are typically expected in this role. Excellent problem-solving, communication, and customer service skills help you stand out, especially when interacting with end users. These abilities ensure technical issues are resolved efficiently, supporting seamless business operations and customer satisfaction.

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Tsi jobs near you
Infographic showing various Tsi job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,965 per year, or $28.3 per hour.

Service Manager

TSI, Inc.

Shoreview, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Transworld Systems Inc. rating

4.8

Company rating: 4.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

60th of 72 rated call and contact centers

Job description

Who Are We?Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customers' problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.
Service Manager at TSI
The Service Manager provides strategic and operational leadership for TSI's Shoreview Service organization, including repair, calibration, and field service operations. Reporting to the Vice President of Quality and Customer Experience, this position is responsible for ensuring a best-in-class customer experience through the delivery of safe, efficient, and high-quality technical service solutions.
The Service Manager leads service supervisors and service engineers while providing overall direction for service operations. This role is accountable for service performance, customer satisfaction, organizational capability, process excellence, and the continuous improvement of service offerings. The position partners closely with Service Marketing, Sales, Customer Support, Quality, Engineering, and Operations to support customer success and drive business growth.
What Will You Do?
To grow and build a successful career with TSI, you will be responsible for:
  • Develop and execute service strategies, goals, and performance measures that support business growth, customer satisfaction, and continuous improvement.
  • Lead end-to-end service work operations, including instrument check-in, repair, calibration, field service delivery, and return, ensuring throughput, quality, responsiveness, and turnaround-time targets are consistently met.
  • Establish and monitor service performance, customer feedback, and operational metrics to identify trends, drive improvement initiatives, and achieve business objectives.
  • Lead the resolution of escalated customer concerns and partner cross-functionally to improve service delivery and customer outcomes.
  • Establish and maintain service processes, policies, systems, and quality standards that support operational excellence, safety, and compliance.
  • Collaborate with Service Marketing, Sales, Customer Support, Quality, Engineering, and Operations teams to align service strategies and support organizational objectives, including representing service requirements in the New Product Development process.
  • Lead, coach, and develop Service Supervisors and Service Engineers while fostering a culture of accountability, collaboration, and customer focus.

Supervisory Responsibilities
This role has direct supervisory responsibilities for Service Supervisors and Engineers.
  • Recruit, develop, and retain a high-performing service team.
  • Establish performance expectations and provide ongoing coaching, feedback, and development opportunities.
  • Conduct performance evaluations and support compensation and talent planning processes.
  • Foster employee engagement, accountability, and professional growth.
  • Build capabilities through training, mentoring, and knowledge sharing.

What Do You Need?
Required
  • Bachelor's degree in Engineering, Operations Management, or a related field.
  • 7+ years of progressive experience in manufacturing or service operations, field service, repair, calibration, technical support, or related customer-facing technical environment.
  • Minimum of 3 years of people leadership experience, including experience leading technical teams and/or front-line leaders.
  • Experience developing service/operations strategies, operational performance metrics, and continuous improvement initiatives that drive customer and business outcomes.
  • Experience utilizing CRM, ERP, and/or service management systems to manage operations, evaluate performance and support decision-making.

Desired
  • Bachelor's degree in Engineering.
  • Lean, Six Sigma, or related continuous improvement certification.
  • Experience supporting instrumentation, scientific, or other technical products.
  • Working knowledge of ISO 9001 and ISO 17025.
  • Experience using SAP.

Knowledge
  • Knowledge of service operations, field service delivery, repair, calibration, and technical support environments.
  • Knowledge of customer service principles, escalation management, and customer experience best practices.
  • Knowledge of continuous improvement methodologies, performance metrics, and operational excellence principles.
  • Knowledge of budgeting, resource planning, and operational reporting.

Travel
Limited travel is expected for this position. Estimated at less than 5% of time.
What Can We Give You?At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.
Dress for your day: We want our employees to be comfortable at work, and we know they are more productive when they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday.
Pay & Benefits:
Competitive market salary from $130,000 - $150,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.
Benefits:
  • Health Insurance: Comprehensive medical, dental, and vision coverage.
  • Retirement Plan: 401(k) with company match.
  • Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
  • Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.

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