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Travel Agent Assistant Jobs in Raleigh, NC (NOW HIRING)

Hyatt Place

Front Desk Agent

Chapel Hill, NC · On-site

$15/hr

Greet and assist guests during arrival and departure * Process payments and issue room keys ... We offer competitive salaries, medical benefits, paid time off, a 401(k) plan, and travel discounts.

Hyatt Place

Front Desk Agent

Chapel Hill, NC · On-site

$11.75 - $15/hr

Greet and assist guests during arrival and departure * Process payments and issue room keys ... We offer competitive salaries, medical benefits, paid time off, a 401(k) plan, and travel discounts.

Hyatt Place

Front Desk Agent

Chapel Hill, NC · On-site

$15/hr

Greet and assist guests during arrival and departure * Process payments and issue room keys ... We offer competitive salaries, medical benefits, paid time off, a 401(k) plan, and travel discounts.

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Travel Agent Assistant information

See Raleigh, NC salary details

$14

$21

$42

How much do travel agent assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for travel agent assistant in Raleigh, NC is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $22.21 per hour, depending on experience, location, and employer.

What is a travel agent assistant?

Travel Agent Assistants are professionals who support travel agents in planning and booking trips for clients. They handle administrative tasks, research travel options, prepare itineraries, and assist with reservations for flights, hotels, and tours. Their role is essential in ensuring smooth travel arrangements and providing excellent customer service. By helping with the organizational aspects of travel planning, they allow travel agents to focus on client relations and complex travel needs.

How does a travel agent assistant typically collaborate with travel agents and clients during the booking process?

As a Travel Agent Assistant, you'll work closely with travel agents to support the entire booking process, from researching travel options to preparing itineraries and confirming reservations. Your role often involves direct communication with suppliers, such as airlines and hotels, as well as answering client inquiries and handling documentation. This collaboration ensures that clients receive timely and accurate travel arrangements, while also allowing you to develop strong organizational and interpersonal skills. Regular team meetings and open communication are common, helping to ensure a smooth workflow and high client satisfaction.

What are the key skills and qualifications needed to thrive as a travel agent assistant, and why are they important?

To thrive as a Travel Agent Assistant, you need strong organizational skills, attention to detail, and a basic understanding of travel industry operations, often supported by a high school diploma or relevant experience. Familiarity with booking software such as Sabre or Amadeus, as well as proficiency in Microsoft Office, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure smooth travel arrangements, client satisfaction, and efficient support for travel agents in a dynamic environment.

What is the difference between Travel Agent Assistant vs Travel Agent?

AspectTravel Agent AssistantTravel Agent
CredentialsHigh school diploma or equivalent; certifications like CLIA or IATA helpfulSame as assistant; often requires additional certifications or licenses for selling travel
Work EnvironmentSupport role in travel agencies, handling administrative tasksClient-facing role, planning and booking travel arrangements
ResponsibilitiesAdministrative support, booking support, customer inquiriesConsulting clients, creating travel itineraries, closing sales

In summary, a Travel Agent Assistant primarily provides administrative and support functions within a travel agency, while a Travel Agent actively engages with clients to plan and sell travel services. Both roles often share similar credentials but differ in responsibilities and client interaction levels.

What are the most commonly searched types of Travel Agent jobs in Raleigh, NC?

The most popular types of Travel Agent jobs in Raleigh, NC are:

What are popular job titles related to Travel Agent Assistant jobs in Raleigh, NC?

For Travel Agent Assistant jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Travel Agent Assistant jobs in Raleigh, NC look for?

The top searched job categories for Travel Agent Assistant jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Travel Agent Assistant jobs?

Cities near Raleigh, NC with the most Travel Agent Assistant job openings:

Travel Agent Assistant jobs near you
Infographic showing various Travel Agent Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 11% Part Time, and 14% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,610 per year, or $21.9 per hour.

Group Air Agent - Dedicated

ADTRAV Travel Management

Raleigh, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

ADTRAV rating

8.7

Company rating: 8.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 11 rated travel agencies

Job description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a Group Air Agent - Dedicated to focus on group air travel reservations for ADTRAV on a dedicated account. The position will be responsible for organizing, booking, ticketing, and generating reports for multiple groups simultaneously and providing high touch, white glove service. They will also act as liaison for the dedicated account and work with leadership on negotiating group air contracts and discounts. 

Essential Duties and Responsibilities include the following: 

  • Book and ticket air travel for groups up to 4,000 travelers on a dedicated account, which includes organizing manifests, booking, ticketing, reporting, and making changes as needed. 
  • Be responsive to travelers and clients throughout the booking process. 
  • Follow up with clients regarding travel plans and adjust as needed. 
  • Utilize Sabre to book and issue airline reservations, accurately and efficiently. 
  • Maintain sufficient account knowledge to assist clients without delay. 
  • Research and coordinate airline contracts, in conjunction with the leadership team. 
  • Work with leadership to manage group blocks, attrition, and utilization. 
  • Check queues daily to ensure accuracy and that all issued tickets are complete. 
  • Act as a liaison for dedicated group air account. 
  • Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs), including maintaining consistent attendance and adherence to the schedule.
  • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. 
  • Document all information in the CRM and other tools as required. 
  • Utilize various applications, including GDS, online booking tools, and various internal applications. 
  • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. 
  • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. 
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. 
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. 
  • Adhere to company policies and procedures. 
  • Other duties as assigned. 

Qualifications: 

  • High school diploma or equivalent required. 
  • At least 2 years experience as a group booking and ticketing agent; complex international experience a plus, in both geographical locations and rate structures.
  • Experience working with VIP clients and providing high touch, white glove service.
  • Experience contracting and issuing block space preferred. 
  • Strong knowledge and experience with GDS systems; Sabre required, Amadeus a plus. Proficient with Sabre pricing to include phases. 
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations. 
  • Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. 
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. 
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).
  • Experience using CRM to enter and track activities. 
  • Excellent English written and verbal communication skills. 
  • Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. 
  • Strong attention to detail with emphasis on accuracy and quality.
  • Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision. 
  • Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. 
  • Strong organizational and problem-solving abilities. 
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. 
  • Ability to work remotely and meet the company home-office requirements. 
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work overtime and some weekends and holidays as needed. 
  • Be able to successfully attend and pass new hire and department specific training. 
  • Able to maintain confidentiality of company and client information. 
  • Able to successfully pass a credit, criminal, and/or employment reference background check.
 

The pay range for this position is $25-$26/hour; we may consider pay outside this range. Pay is based on experience booking group travel and working with VIP travelers. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO. 

 ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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