Transportation Dispatch Manager Jobs in Reno, NV

Job Description: Transporter
Company: GMTCare
Location: Northern Nevada
Employment Type: Full-Time, Non-Exempt

About Us:

GMTCare is a leading provider of non-emergency medical transportation (NEMT) services, with a strong and growing presence in Nevada. Founded in 2009 and headquartered in Las Vegas, we have expanded our operations to serve communities across Nevada, Arizona, and New Mexico. Our mission is to deliver safe, reliable, and compassionate transportation for individuals with diverse mobility needs.

Guided by our motto, "We CARE"—Compassion, Attitude, Responsibility, and Excellence—these core values shape everything we do, from patient interactions to our internal culture.

At GMTCare, we prioritize safety, comfort, and professionalism. Our fleet features state-of-the-art technology, including GPS, two-way communication systems, and powered equipment for gurneys and wheelchair lifts. Each driver completes over 80 hours of training to meet the highest standards of care and service. We are fully licensed by the Nevada Transportation Authority and maintain rigorous vehicle safety and maintenance protocols.

About the Role:

GMTCare is seeking reliable, safety-focused Transporters to join our growing team. In this role, you’ll play a critical part in ensuring individuals get where they need to go safely and on time.

This is a great opportunity for someone who enjoys working independently, interacting with people, and making a meaningful impact in the communities we serve. You’ll operate company vehicles, assist passengers, and work closely with dispatch to keep operations running smoothly in a fast-paced environment.

Key Responsibilities:

• Safely transport passengers between residences, healthcare facilities, and other destinations throughout Reno and the surrounding areas.
• Use navigation tools and dispatch systems to ensure timely arrivals and efficient routing.
• Communicate with dispatch regarding trip status, delays, and updates.
• Assist passengers with entering and exiting vehicles using proper techniques and equipment (e.g., wheelchairs, stretchers).
• Secure passengers and equipment in accordance with safety protocols.
• Maintain vehicle cleanliness and perform routine inspections to ensure operational readiness.
• Complete trip logs, documentation, and reporting accurately and on time.
• Follow all company policies, safety standards, and confidentiality requirements, including HIPAA.
• Provide professional, respectful service and support to a diverse population.
• Report incidents, delays, or concerns promptly to dispatch or management.
• Work independently while contributing to a team-focused environment.
• Perform other duties as assigned.

Minimum Essential Functions

To perform this job successfully, an individual must be able to perform the essential duties of the position, with or without reasonable accommodation. The Company will engage in the interactive process as required by applicable law.

• Safely operate company vehicles for extended periods in compliance with all traffic laws and safety standards.
• Lift, push, and maneuver patients and equipment weighing up to 125+ pounds, with or without assistance or appropriate equipment.
• Stand, walk, bend, reach, and enter/exit vehicles throughout the shift.
• Maintain situational awareness while driving, including the ability to see, hear, and respond to road conditions and surroundings.
• Communicate effectively in English, including speaking, hearing, and exchanging information via phone and electronic systems.
• Use dispatch systems, GPS, and mobile applications to manage trips and complete required documentation.
• Work in varying environments, including exposure to weather conditions, traffic, and medical environments, including potential exposure to bodily fluids or odors, using appropriate safety precautions.
• Maintain regular and predictable attendance and flexibility to work assigned shifts, including evenings, weekends, and holidays, consistent with applicable law.
• Maintain focus, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Understand, follow, and apply instructions, routes, and procedures while exercising sound judgment in real-time situations.

Qualifications

• Must be at least 22 years of age.
• High school diploma or GED required.
• Valid Nevada driver’s license with a minimum of three (3) years of driving experience.
• Acceptable driving record in accordance with company standards (no major violations, suspensions, or at-fault accidents).
• Ability to safely operate large vehicles for extended periods.
• Ability to lift, push, and maneuver up to 125+ pounds, with or without assistance or appropriate equipment.
• CPR certification or the ability to obtain within 30 days of hire.
• Ability to successfully pass a DOT physical, drug screening, and background check.
• Strong attention to detail, reliability, and time management skills.
• Effective communication and customer service skills.
• Ability to maintain professionalism in time-sensitive and high-demand situations.
• Ability to work in medical transport environments, including exposure to bodily fluids, using appropriate safety precautions.
• Knowledge of the Reno area and surrounding roadways preferred.

Preferred Qualifications

• 1+ year of experience in non-emergency transportation or a similar role.
• 2+ years of customer service experience.
• Experience working in healthcare or with diverse populations.
• Bilingual skills (Spanish preferred).

Employment Details

• Position Type: Full-Time
• Schedule: Flexible shifts (days, evenings, weekends, holidays)
• Compensation:
  • Starting Rate: $20.00/hour
  • Compensation based on experience and qualifications

Benefits

• Competitive compensation based on experience and qualifications.
• Comprehensive benefits package, which may include medical, dental, and vision insurance, 401(k), paid time off, and other company-sponsored benefits.
• Opportunities for career growth and advancement within a fast-growing organization.
• A rewarding and supportive work environment where your contributions help make a meaningful difference in the communities we serve.
• Bonus and incentive opportunities may be available.
• A retention incentive of up to $500 may be offered for select positions, subject to eligibility and company guidelines.

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GMTCare is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.