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Join our team as a Loaner Agent at Alliance Dealer Solutions!

Alliance Dealer Solutions is hiring Loaner Agents for our automotive dealership partner. This role offers fantastic opportunities for advancement and promotion!

As a Loaner Agent, you play a vital role in the dealership, ensuring that loaner vehicles are presented in pristine condition and ready for customer use. You will assist in managing the loaner vehicle fleet, maintaining the cleanliness and organization of the loaner vehicle area, and providing exceptional customer service. Demonstrating friendliness, attention to detail, and safe driving techniques are essential for success in this role.

Responsibilities

• Vehicle Presentation: Ensure all loaner vehicles are clean, presentable, and in excellent condition for customer use.

• Vehicle Movement: Safely move loaner vehicles to their designated locations, including the service area, customer pick-up zone, or return area. Record the location of each vehicle and ensure keys are stored properly (never in your pockets).

• Customer Assistance: Greet and assist customers upon arrival, managing their loaner vehicle needs and directing them to the appropriate department.

• Area Maintenance: Maintain the cleanliness and organization of the loaner vehicle area, including picking up trash and debris.

• Vehicle Preparation: Prepare loaner vehicles for customer use, ensuring they are clean, fueled, and well-maintained.

• Vehicle Inspection: Perform visual inspections of loaner vehicles for any damage and report any issues to the service manager.

• Documentation: Assist with the preparation and organization of loaner vehicle documentation, including logs and usage records.

• Vehicle Return: Check in and inspect all loaner vehicles when returned to dealership.

• Other Duties as Assigned: Perform other tasks as required to ensure the smooth operation of the loaner vehicle program and dealership.

Ways to Shine

• Customer Interaction: Engage with customers in a friendly and professional manner, providing assistance and answering basic inquiries.

• Attention to Detail: Ensure loaner vehicles are spotless and ready for use, paying attention to even the smallest details.

• Efficiency: Move quickly and efficiently when not operating behind the wheel, and practice safe driving at all times.

• Team Collaboration: Work closely with the service team to support their efforts and contribute to a positive dealership environment.

• Learn and Adapt: Continuously seek to understand dealership operations and improve your efficiency and effectiveness.

Skills

• Customer Service Orientation: Strong customer service skills and the ability to interact professionally and courteously with customers.

• Physical Stamina: The ability to handle the physical demands of the job, including standing, walking, and lifting for extended periods.

• Attention to Detail: Meticulous attention to detail to ensure vehicles are presented in pristine condition.

• Communication Skills: Excellent verbal communication skills to ensure clear and friendly interaction with customers and team members.

• Professional Appearance: Neat and professional appearance is required.

• Reliability: Strong time management skills and the ability to adhere to schedules and deadlines.

Qualifications

• High School Diploma or Equivalent: A high school diploma or GED is required.

• Valid Driver's License: A valid driver's license with a clean driving record is essential.

• Age Requirement: 18 years or older.

• Previous Experience: Experience in a similar role can be advantageous but is not required.

Physical Requirements

• Ability to stand, walk, and run for extended periods.

• Ability to lift up to 50 pounds.

• Ability to work outdoors in various weather conditions.

Benefits

• Competitive salary with immediate earning potential.

• Health, dental, and vision insurance options available for full-time team members.

• Team member discounts and special offers on everyday products, services and experiences.

• Opportunities for career advancement and promotion.

• Guest services training, including professional interaction and communication techniques.

• Problem-solving skills development.

• Team-building focus, providing tools for future endeavors.

• Opportunity to work with your favorite car brands.

• Great earning potential with recognition for excellent performance.

• Gain new skills and work with great people in an energetic and growing company.

Alliance Dealer Solutions offers a comprehensive range of automotive services designed to help dealerships thrive and succeed. As a dynamic and rapidly growing company, we deeply value our team members and provide numerous opportunities for career advancement.

At Alliance Dealer Solutions, you can expect to work in a supportive and inclusive environment that prioritizes your professional development and celebrates your achievements. Our commitment to delivering exceptional customer service and innovative solutions makes us the ideal place to build a rewarding and fulfilling career in the automotive industry. Join us and become part of a team that is dedicated to excellence and continuous growth!

Alliance Service Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.