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Transformation Manager Jobs in Portland, ME (NOW HIRING)

Unum UK

Sr. CX Manager

Portland, ME

The Sr. CX Manager works across business, operations, and technology partners to translate customer ... Support transformation initiatives including communication and coordination, as necessary * Promote ...

Unum Group

Sr. CX Manager

Portland, ME · On-site

The Sr. CX Manager works across business, operations, and technology partners to translate customer ... Support transformation initiatives including communication and coordination, as necessary * Promote ...

Summit Utilities Inc

Change Manager

Portland, ME · On-site

Experience supporting enterprise transformations (ERP, HRIS, CRM, digital workplace, or operating model change). * Program/project management experience and/or certification (e.g., PMP) and comfort ...

Unum Group

CX Manager

Portland, ME · On-site

The CX Manager works across business, operations, and technology partners to translate customer ... Support transformation initiatives including communication and coordination, as necessary.

Unum UK

CX Manager

Portland, ME · On-site

The CX Manager works across business, operations, and technology partners to translate customer ... Support transformation initiatives including communication and coordination, as necessary.

Relativity

Product Manager - Enrichment

Portland, ME · On-site

The Product Management team is looking for aProduct Manager to lead the roadmap and success of ... transformations for review. A successful candidate must be energized by building deep customer ...

Td

Collections Strategy Manager

Portland, ME · On-site

$120K - $145K/yr

Support digital transformation initiatives, including automation and vendor integrations Depth & Scope: * Demonstrates governance, control and risk management behaviors in alignment with TD policies ...

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All JobsTransformation JobsTransformation Manager JobsTransformation Manager Jobs in Portland, ME

Transformation Manager information

See Portland, ME salary details

$29.7K

$107K

$120.7K

How much do transformation manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for transformation manager in Portland, ME is $106,993.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,600.00 and $119,200.00 per year, depending on experience, location, and employer.

How much do transformation managers get paid?

Transformation managers typically earn a salary ranging from $80,000 to $150,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations can offer higher compensation, often including bonuses and benefits. Strong project management and change management skills are valuable in this role.

What is the salary of a business transformation manager?

The salary of a business transformation manager typically ranges from $80,000 to $150,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

What is the role of a transformation manager?

A transformation manager oversees organizational change initiatives to improve processes, systems, and culture. They develop strategies, coordinate cross-functional teams, and ensure projects align with business goals, often utilizing project management tools and methodologies like Agile or Six Sigma.

How does a Transformation Manager typically work with cross-functional teams during major organizational change initiatives?

Transformation Managers play a pivotal role in guiding cross-functional teams through periods of significant change. They are responsible for aligning various departments—such as operations, IT, HR, and finance—toward common project goals, ensuring clear communication, and addressing resistance to change. Regular collaboration involves facilitating workshops, coordinating progress meetings, and providing consistent updates to stakeholders. Building trust and fostering a collaborative environment are essential, as the success of transformation initiatives depends heavily on team engagement and unified execution.

What jobs will be left by 2030?

By 2030, roles that require complex problem-solving, creativity, and emotional intelligence, such as transformation managers, are expected to remain in demand. Jobs heavily reliant on routine tasks or manual labor are more likely to be automated or phased out, while roles involving strategic planning, change management, and digital transformation will grow. Continuous learning and skills in technology, data analysis, and leadership will be essential for future job security.

What are Transformation Managers?

Transformation Managers are professionals responsible for leading and managing organizational change initiatives, such as digital transformation, restructuring, or process optimization. Their primary role is to ensure that changes are successfully planned, communicated, and implemented, helping the organization achieve its strategic objectives. They work closely with stakeholders across departments, manage project teams, and address challenges that arise during the transformation process. Transformation Managers often use change management methodologies and project management skills to ensure smooth transitions and sustainable results.

What are the key skills and qualifications needed to thrive as a Transformation Manager, and why are they important?

To thrive as a Transformation Manager, you need expertise in change management, project management, and business process analysis, typically supported by a relevant degree and certifications such as PMP or Prosci. Familiarity with digital transformation tools, data analytics platforms, and enterprise resource planning (ERP) systems is often required. Exceptional communication, leadership, and stakeholder management skills help drive organizational alignment and adoption of new initiatives. These skills are vital for successfully implementing change, achieving strategic objectives, and minimizing resistance within organizations.
What are popular job titles related to Transformation Manager jobs in Portland, ME? For Transformation Manager jobs in Portland, ME, the most frequently searched job titles are:
What job categories do people searching Transformation Manager jobs in Portland, ME look for? The top searched job categories for Transformation Manager jobs in Portland, ME are:
Transformation Manager jobs near you
Infographic showing various Transformation Manager job openings in Portland, ME as of July 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $106,993 per year, or $51.4 per hour.
Director, Customer Experience Transformation

Director, Customer Experience Transformation

Unum Group

Portland, ME • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
  • Award-winning culture
  • Inclusion and diversity as a priority
  • Performance Based Incentive Plans
  • Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
  • Generous PTO (including paid time to volunteer!)
  • Up to 9.5% 401(k) employer contribution
  • Mental health support
  • Career advancement opportunities
  • Student loan repayment options
  • Tuition reimbursement
  • Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.
And that's just the beginning...
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary:
This role serves as a strategic connector between the Enterprise CX Center of Excellence (CoE) and Value Stream teams, ensuring customer experience is embedded into business decision-making, prioritization, and delivery. Acting as the primary liaison to embedded CX resources, the incumbent provides leadership, governance, and enterprise-wide perspective to help Value Streams deliver measurable customer and business outcomes.
Partnering closely with key stakeholders across Value Stream and Operations, this individual influences strategy through customer insights, experience analytics, and CX best practices. They champion the Voice of the Customer, drive adoption of CX capabilities, and ensure consistency in how customer experience is measured, managed, and improved across the enterprise.
As a trusted advisor to senior leaders, the role identifies opportunities to improve customer outcomes, strengthen Value Stream performance, and accelerate transformation efforts through data-driven recommendations, capability enablement, and cross-functional alignment. Success requires exceptional influencing, consulting, and relationship management skills, coupled with strong experience in analytics, transformation, and experience management.
The incumbent shares accountability for advancing a customer-centric culture, scaling CX capabilities, and delivering sustainable business impact through the Value Stream operating model.
Principal Duties and Responsibilities
  • Implement CX measurement system for priority initiatives across the enterprise
    • Facilitate and maintain the framework of key customer touchpoints throughout the lifecycle to collect voice of customer feedback across multiple channels
    • Design and maintain CX measurement and reporting standards across the enterprise; apply survey design best practices
    • Measure progress against annual improvement goals for the enterprise
  • Achieve CSAT Goals through analysis, reporting and delivering actionable insights
    • Drive cross-functional analysis across the organization to elevate understanding, illustrate opportunities and help the organization improve Customer Experience consistently and cohesively. Play a key leadership role in technology and process assessment of key customer touchpoints
    • Apply advanced quantitative and qualitative analytics to identify key drivers to achieve CX goals, leveraging analytic tools such as SPSS, SAS, R, SQL/Teradata, and Qualtrics
    • Measure results to determine if efforts are driving desired outcomes consistent with CX goals, and support the evolution of the business model to drive optimal experiences. Constantly operate with a customer centric mindset, identify and analyze the most important components of customer engagement that can help drive business solutions and improve customer experience.
    • Drive outcomes that will improve customer experience and operational readiness for digital solutions. Assure senior leadership and stakeholders understand customer expectations and insights, and promotes the use of data to support decisions affecting the customer
  • Create a CX-obsessed culture
    • Communicate the CX strategy across the organization, ensures understanding, and gains buy-in
    • Facilitate problem solving with operational and digital transformation leaders, participating as a continuous improvement and CX SME
    • Embed with operational leaders and conduct targeted coaching to drive importance of CX
  • Perform other related duties as assigned.

Job Specifications
  • BA/BS or MBA preferred, or equivalent relevant experience.
  • 8+ years of experience delivering value to customers through research, problem solving, analytics, and/or digital assets, or equivalent relevant experience.
  • Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the customer journey and behaviors & expectations to invest in technology
  • Proven experience delivering business results by driving operational change, through growing a CX culture with stakeholder management, & building buy-in with strong communication
  • Excellent problem solving, communication and critical thinking ability with strong understanding of Agile methods
  • Experience delivering data and/or digital based solutions that have a direct impact on customer experience.
  • Fundamental understanding of various research techniques and data analytics; including strong skills in conducting and analyzing quantitative research
  • Proven experience with statistical modeling leveraging industry tools (SPSS, SAS, R, SQL/Teradata, Qualtrics, Tableau etc.) to complete advanced driver analysis.
  • Turn data into action -Proactively identify and advocate for areas of opportunity Through Synthesis of detailed analysis and research into strategic insights and practical recommendations.
  • Ability to influence mid-level to senior management through personal interactions as well as the creation and delivery of presentations.
  • Comfortable asking tough questions - challenging mid-level to senior management throughout the transformation process
  • Proven results focusing on quality delivery and delighting customers; holds self to high standards of delivery
  • Collaborative team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
  • Superior consulting and advisory skills; ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations.

#LI-TO1
#LI-MULTI
~IN4
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$109,100.00-$224,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum

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