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Transcom Work From Jobs (NOW HIRING)

Horizon Industries

IL · On-site

... work discrepancies, and communicating policies, purposes, and goals of the organization to ... are 100% vested from day one with an employer match after 90 days. * an Educational Assistance ...

Sawdey Solution Services

$96.85/hr

Langley AFB, VA (On-Site) Telework/Work-from-Home Authorized: Yes - Only When Authorized About the ... TRANSCOM Operation-Logistics analysis to evaluate Combatant Command OPLAN effectiveness and ...

Horizon Industries

IL · On-site

... are 100% vested from day one with an employer match after 90 days. * an Educational Assistance ... Dynamics, passionate, multi-disciplinary team of creative minds to work with, and many more.

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Transcom Work From information

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$11K

$75.4K

$137K

How much do transcom work from jobs pay per year?

As of Jun 4, 2026, the average yearly pay for transcom work from in the United States is $75,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Transcom Work From Home Customer Service Representative, and why are they important?

To thrive as a Transcom Work From Home Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and secure remote work systems is often required. Outstanding patience, active listening, and time management help you excel in assisting diverse customers and maintaining productivity remotely. These skills ensure efficient, high-quality customer support and contribute to client satisfaction and team success in a remote environment.

What are some common challenges faced by remote agents working for Transcom, and how can they be successfully managed?

Remote agents at Transcom often face challenges such as staying motivated without in-person supervision, managing distractions at home, and maintaining clear communication with their team. To overcome these hurdles, it's important to establish a dedicated workspace, stick to a consistent schedule, and make use of collaboration tools provided by Transcom. Proactively reaching out to supervisors and colleagues for support, as well as participating in virtual team meetings, can also help create a sense of community and keep productivity high.

What is a Transcom Work From job?

A Transcom Work From job is a remote position offered by Transcom, a global customer experience specialist. Employees work from home providing customer service, technical support, or sales assistance for various clients. These roles typically require a reliable internet connection, good communication skills, and the ability to work independently. Transcom provides training and support to help remote employees succeed in their roles. This setup allows for flexible work arrangements and eliminates the need for daily commuting.

What is the difference between Transcom Work From vs Customer Service Representative?

AspectTranscom Work FromCustomer Service Representative
CredentialsHigh school diploma or equivalent, training providedHigh school diploma or equivalent, training often provided
Work EnvironmentRemote, home-based setupCall centers, office settings, or remote
Industry UsageCustomer support, sales, technical assistanceCustomer support, sales, technical support
Common Search IntentRemote customer support jobs, work from home customer serviceCustomer service jobs, call center representative roles

Transcom Work From and Customer Service Representative roles both involve customer support and often require similar credentials. However, Transcom Work From specifically emphasizes remote, home-based work, while Customer Service Representatives may work in call centers or remotely. Both roles are prevalent in the customer service industry and share similar responsibilities, but the work environment and job search focus differ slightly.

More about Transcom Work From jobs
What job categories do people searching Transcom Work From jobs look for? The top searched job categories for Transcom Work From jobs are:
Transcom Work From jobs near you
Infographic showing various Transcom Work From job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 100% Hybrid job distribution, with an average salary of $75,391 per year, or $36.2 per hour.

Technical Support - AI Chat and Email - Onsite Greenville, SC

Transcom

Greenville, SC

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Transcom rating

5.5

Company rating: 5.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

366th of 425 rated business services

Job description

Description & requirements
Description
Do you have a desire to learn and use AI?
Are you passionate about technology, customer experience, and solving problems in a fast-paced digital environment?

We are looking for a highly motivated and customer-focused Technical Support AI agent to join our growing support team. 

What's in it for YOU!
  •  $20.00 per hour, starting pay rate
  •  Monthly performance-based incentives, potential
  •  Onsite in our Greenville, SC office
  •  Comfortable, climate-controlled office environment (no more being on your feet all day!)
  •  Shifts are Monday - Friday, 9:00am - 6:00pm ET (Will eventually expand to 24/7)
  •  Paid Vacation 
  •  Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
  •  Health Benefits for you and your family, including medical, dental, vision
  •  401(k) Investment options with employer match opportunities
  •  Employee Assistance Program 
  •  Ability to develop your skills and grow your career
  •  An opportunity to work for a company passionate about people 
  •  Career advancement

Join our Transcom Family as an AI Technical Support Email and Chat Representative at our Greenville, SC location!

In this full-time employee role, you'll support our client's customers providing functional and technical support, resolving customer issues, ensuring compliance within guidelines, and maintaining high professionalism and customer satisfaction. The ideal candidate thrives under pressure, demonstrates empathy and attention to detail, and is committed to delivering high-quality service while meeting performance and compliance standards. If you enjoy critical thinking, continuous learning, and making a meaningful impact on customer satisfaction, this is an exciting opportunity to grow your career in a dynamic and evolving support environment. 

What we are looking for:

We've got an exciting career opportunity for you, if you can:

  • Effortlessly engage with customers via chat or email, review information provided, ask probing questions, analyze, and isolate tech issues
  • Provide patience and empathy to customers that need support with time sensitive technical issues
  • Comfortably navigate multiple applications to research solutions
  • Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
  • Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
  • Work independently with discipline and motivation to succeed in a call center environment where you work onsite
  • Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound inquiries from customers
  • Work at a desk, for the duration of a full-time schedule in order to work with customers in a high-volume, fast-paced, and sometimes stressful environment
  • Receive, diagnose, log customer issues, ensuring proper documentation, clear resolution communication, and accurate and timely incident notification and escalation
  • Report application issues, document troubleshooting efforts, and identify opportunities for product improvement and quality assurance

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
  • At least 18 years or older
  • High School Diploma, or equivalent
  • Able to successfully pass a criminal background check
  • Reasonable driving distance to the Greenville, SC site
  • Able to work onsite for a full-time work week, with overtime opportunities, as needed
  • Able to maintain 100% strict adherence to the assigned schedule
  • Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
  • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
  • Strong computer knowledge, including ability to accurately type at least 30 wpm
  • Excellent English written communication skills
  • Courteous and friendly with a high level of professionalism
  • Willingness to follow procedures and adhere to policies
  • Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
  • Able to multitask applications while working with multiple customers 
  • Able to thrive in a fast-paced, time-pressured, dynamic work environment supporting back-to-back customer interactions
  • Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
  • Highly adept at working with a high frequency of conflict situations, as well as upset customers
  • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
  • Able to use your hands to handle, control, or feel objects, tools, or controls
  • Previous call center experience, preferred
  • Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
  • Experience with AI tools, preferred

Location On-site

This role is located at: 650 Executive Center Dr. Greenville, SC 29615. 

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together. 

We are the voice of our clients. We are Transcom. 

We are passionate about people and look forward to meeting you!


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