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Transcom Work From information

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$11K

$75.4K

$137K

How much do transcom work from jobs pay per year?

As of Aug 4, 2026, the average yearly pay for transcom work from in the United States is $75,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $100,000.00 per year, depending on experience, location, and employer.

What is a Transcom Work From job?

A Transcom Work From job is a remote position offered by Transcom, a global customer experience specialist. Employees work from home providing customer service, technical support, or sales assistance for various clients. These roles typically require a reliable internet connection, good communication skills, and the ability to work independently. Transcom provides training and support to help remote employees succeed in their roles. This setup allows for flexible work arrangements and eliminates the need for daily commuting.

What is the difference between Transcom Work From vs Customer Service Representative?

AspectTranscom Work FromCustomer Service Representative
CredentialsHigh school diploma or equivalent, training providedHigh school diploma or equivalent, training often provided
Work EnvironmentRemote, home-based setupCall centers, office settings, or remote
Industry UsageCustomer support, sales, technical assistanceCustomer support, sales, technical support
Common Search IntentRemote customer support jobs, work from home customer serviceCustomer service jobs, call center representative roles

Transcom Work From and Customer Service Representative roles both involve customer support and often require similar credentials. However, Transcom Work From specifically emphasizes remote, home-based work, while Customer Service Representatives may work in call centers or remotely. Both roles are prevalent in the customer service industry and share similar responsibilities, but the work environment and job search focus differ slightly.

What are the key skills and qualifications needed to thrive as a Transcom Work From Home Customer Service Representative, and why are they important?

To thrive as a Transcom Work From Home Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and secure remote work systems is often required. Outstanding patience, active listening, and time management help you excel in assisting diverse customers and maintaining productivity remotely. These skills ensure efficient, high-quality customer support and contribute to client satisfaction and team success in a remote environment.

What are some common challenges faced by remote agents working for Transcom, and how can they be successfully managed?

Remote agents at Transcom often face challenges such as staying motivated without in-person supervision, managing distractions at home, and maintaining clear communication with their team. To overcome these hurdles, it's important to establish a dedicated workspace, stick to a consistent schedule, and make use of collaboration tools provided by Transcom. Proactively reaching out to supervisors and colleagues for support, as well as participating in virtual team meetings, can also help create a sense of community and keep productivity high.
More about Transcom Work From jobs
What job categories do people searching Transcom Work From jobs look for? The top searched job categories for Transcom Work From jobs are:
Transcom Work From jobs near you
Infographic showing various Transcom Work From job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $75,391 per year, or $36.2 per hour.

Operations Manager - Onsite Greenville, SC

Transcom

Greenville, SC

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Transcom rating

5.5

Company rating: 5.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

418th of 481 rated business services

Job description

Description & requirements
Description

Do you love leading a team to greatness? 

Do you strive to work with people that love to improve their performance to be better every day?

We are looking for a forward-thinking Call Center Operations Manager to lead support operations for a leading healthcare client supporting customers with questions about insurance and billing via chat and email.  


What's in it for YOU!
  • Health benefits for you and your family, including medical, dental, vision
  • 401(k) investment options with employer match opportunities
  • Paid Vacation Time
  • Great work/life balance


Join our Transcom family as an Operations Manager! 

The Operations Manager is directly responsible for profit and growth of his/her business area through employee performance management, service delivery, and client interaction. Reporting directly to the Contact Center Manager, the Operations Manager achieves his/her targets with the assistance of all Transcom support functions. The primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.


What we are looking for:
We've got an exciting career opportunity for you, if you can:
  • Deliver accurate data to produce the forecast.
  • Develop realistic budgets.
  • Ensure consistent financial follow-up.
  • Take ownership of Team Leader development by offering support and defining Team Leader training needs.
  • Set and follow up on quality and quantity targets for the allocated Clients/projects.
  • Promote teamwork.
  • Ensure that employee satisfaction is high and attrition is low within the allocated production unit.
  • Develop and maintain effective performance management.
  • Lead by example.
  • Proactively respond to variances in targets and service levels. 
  • Ensure that revenue streams cover committed costs wherever possible.
  • Ensure regular and proactive contact and interaction with clients
  • Ensure client satisfaction through continuous business improvements.
  • Seek to increase client revenue and develop a partnership.
  • Strategic alliance with client's marketing strategy, knowledge ability of clients' culture, legislation regulations, and market trends.
  • Proactively promote the Transcom objectives.
  • Ensure that Transcom standard procedures are implemented and complied with at all times within his/her business area.
  • Create an open and energetic culture within his/her business unit. Ensure that objectives are set for every member of his/her business area and production unit in line with Transcom and business objectives.
  • Ensure a high level of morale and a sense of loyalty to Transcom in each individual.
  • Provide feedback to Corporate Governance on ideas for improving standards and processes.
  • Review procedures and implement improvements.
  • Implement Transcom standard practices.
  • Ensure that demand forecasting is as accurate as possible and that resources deployed match demand effectively.
  • Promote synergistic teamwork with the Business Support Team ensuring that all data is accurate and completed on time.
  • Attend internal meetings with other staff of the contact center.
  • Directly responsible for all communication with Team Leaders.
  • Pursue communication with Clients that have been allocated to the Operations Manager's responsibility.


To be successful in this role, you must have the following skills/abilities:

  • Have a proven and successful track record of effective leadership with Commercial and/or Operational responsibility in the Customer Relationship Management industry or a closely related industry.
  • Have Client Relations and/or Sales contact experience.
  • Have a good understanding of Customer Relationship Management best practice and markets.
  • Manage your time effectively and be focused on setting clear objectives and priorities.
  • Have experience with P&L management and associated financial practices.
  • Have worked in a performance driven environment.
  • Experience leading in a virtual environment, preferred.
  • Excellent verbal and written English communication skills.

Requirements

The following items are mandatory pre-employment requirements and/or skills/experience that are required to be successful in this role.
  • At least 18 years or older
  • Bachelor's degree from accredited college/university and/or 3 years of professional experience.
  • Able to successfully pass a criminal background check

Location Requirements
Must live within reasonable driving distance of our office located in the Greenville, South Carolina area.
This role is located at: 650 Executive Center Dr. Greenville, SC 29615


What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!

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