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Training Manager Jobs in Hamilton, ON (NOW HIRING)

Ellisdon

Talent Development Manager

Mississauga, ON

CA$100K - CA$120K/yr

The Talent Development Training Manager - Health, Safety & Facility Serviceswill be responsible forleading training strategy,prioritization, andprogramoversight for EllisDon's Health, Safety ...

RWDI

Leader, Training & Development

Guelph, ON

In the role of Training & Development Leader you will partner with Human Resources, Leaders and ... Build and manage signature programs in the areas of onboarding, mentorship and leadership ...

Medtronic

Training & Education Specialist

Brampton, ON · On-site

CA$68K - CA$85K/yr

Ensures training program(s) meets company and customer objectives. * Maintains communication with ... Delivers and/or manages projects assigned and works with other stakeholders to achieve desired ...

Medtronic

Training & Education Specialist

Brampton, ON · On-site

CA$68K - CA$85K/yr

Ensures training program(s) meets company and customer objectives. * Maintains communication with ... Delivers and/or manages projects assigned and works with other stakeholders to achieve desired ...

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Showing results 21-40

All JobsTraining JobsTraining Manager JobsTraining Manager Jobs in Hamilton, ON

Training Manager information

See Hamilton, ON salary details

$19K

$67.3K

$109.9K

How much do training manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for training manager in Hamilton, ON is $67,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,582.00 and $79,235.00 per year, depending on experience, location, and employer.

What is the difference between Training Manager vs Training Coordinator?

AspectTraining ManagerTraining Coordinator
ResponsibilitiesOversees training programs, develops strategies, manages teamsAssists in organizing training sessions, schedules, and logistics
Required CredentialsBachelor's degree, experience in training or HR, leadership skillsBachelor's degree, strong organizational skills, entry-level experience
Work EnvironmentOffice setting, managerial role, strategic planningOffice or training facilities, operational support
Industry UsageCommon in corporate, educational, and healthcare sectorsOften found in similar industries, supporting training delivery

The main difference between a Training Manager and a Training Coordinator lies in scope and responsibility. Training Managers focus on strategic planning, overseeing training programs, and leading teams, while Training Coordinators handle logistical support and day-to-day coordination of training activities. Both roles require relevant credentials and are vital in organizational training efforts, but the Training Manager holds a more senior, strategic position.

What are the key skills and qualifications needed to thrive as a training manager, and why are they important?

To thrive as a Training Manager, you need expertise in instructional design, adult learning principles, and a relevant degree in human resources, education, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and certifications such as CPTM or ATD can be highly advantageous. Exceptional communication, leadership, and organizational skills help you effectively engage employees and manage multiple training initiatives. These skills ensure that learning programs are impactful, meet business objectives, and drive continuous improvement within the organization.

What skills do you need to be a training manager?

A training manager needs strong communication, leadership, and organizational skills to design and deliver effective training programs. They should have a good understanding of instructional design, adult learning principles, and proficiency with training tools or learning management systems. Additionally, problem-solving and interpersonal skills are essential for assessing training needs and working with diverse teams.

What does a training manager do?

A training manager develops training programs at organizations to enhance employee skills. You work with other managers and team members to help their employees learn new ideas and strategies, and meet company goals. Your responsibilities as a training manager include teaching, planning, and implementing educational content using training seminars, interactive learning exercises, and training manuals. A career as a training manager requires excellent leadership skills and the ability to communicate with all levels of management.

How does a training manager typically collaborate with other departments to design effective training programs?

Training Managers regularly work with department heads, team leads, and subject matter experts to ensure training programs are relevant and aligned with organizational goals. They gather input on skill gaps, business objectives, and operational challenges, then tailor content and delivery methods accordingly. This collaborative approach helps create targeted learning experiences that support both employee development and company performance. Open communication and ongoing feedback from various teams are key to adapting and improving training initiatives.
More about Training Manager jobs
What are the most commonly searched types of Training jobs in Hamilton, ON? The most popular types of Training jobs in Hamilton, ON are:
What are popular job titles related to Training Manager jobs in Hamilton, ON? For Training Manager jobs in Hamilton, ON, the most frequently searched job titles are:
What cities near Hamilton, ON are hiring for Training Manager jobs? Cities near Hamilton, ON with the most Training Manager job openings:
Training Manager jobs near you
Infographic showing various Training Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $67,341 per year, or $32.4 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Mississauga, ON • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 8 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

Apply