This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation--with ...
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This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation--with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
Broadstreet Properties Ltd. is looking for a Property Manager in Training to join in Campbell River, BC ! You will help to ensure the properties are well-maintained, fully rented and staff are ...
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Broadstreet Properties Ltd. is looking for a Property Manager in Training to join in Campbell River, BC ! You will help to ensure the properties are well-maintained, fully rented and staff are ...
Broadstreet Properties Ltd. is looking for a Property Manager in Training to join our team at Crestwood Apartments in Medicine Hat, AB ! You will help to ensure the properties are well-maintained ...
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Broadstreet Properties Ltd. is looking for a Property Manager in Training to join our team at Crestwood Apartments in Medicine Hat, AB ! You will help to ensure the properties are well-maintained ...
Participate in and facilitate our customized training programs * Follow all security and loss prevention procedures WHAT YOU'LL BRING: * Previous management experience is considered an asset
Participate in and facilitate our customized training programs * Follow all security and loss prevention procedures WHAT YOU'LL BRING: * Previous management experience is considered an asset
Manager, Training & Development RME (Rocky Mountain Equipment) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada's largest equipment dealers, RME ...
Manager, Training & Development RME (Rocky Mountain Equipment) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada's largest equipment dealers, RME ...
Training Coordinator
Edmonton, AB · On-site
Canada's Best Managed Company for 9 years! The Training Coordinator is responsible for creating, administering, communicating, promoting, and evaluating on-site training programs and customer ...
New
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Training Coordinator
Edmonton, AB · On-site
Canada's Best Managed Company for 9 years! The Training Coordinator is responsible for creating, administering, communicating, promoting, and evaluating on-site training programs and customer ...
New
Upload, maintain, and manage training content within the Learning Management System (LMS). * Ensure training materials, records, and competency documentation are current and accurate. * Generate ...
Upload, maintain, and manage training content within the Learning Management System (LMS). * Ensure training materials, records, and competency documentation are current and accurate. * Generate ...
Restaurant Manager
Calgary, AB · On-site
We offer an in-restaurant training program for new Restaurant Managers, individual development plans and ongoing training and certification programs to keep you at the top of your game. Our ...
Restaurant Manager
Calgary, AB · On-site
We offer an in-restaurant training program for new Restaurant Managers, individual development plans and ongoing training and certification programs to keep you at the top of your game. Our ...
Restaurant Manager
Edmonton, AB · On-site
We offer an in-restaurant training program for new Restaurant Managers, individual development plans and ongoing training and certification programs to keep you at the top of your game. Our ...
Restaurant Manager
Edmonton, AB · On-site
We offer an in-restaurant training program for new Restaurant Managers, individual development plans and ongoing training and certification programs to keep you at the top of your game. Our ...
Skills Training Manager * Skills Training team * Employment Services team * Department Coordinator * Program Participants * Contracted Instructors * Community Partners Objectives: Intake and ...
Skills Training Manager * Skills Training team * Employment Services team * Department Coordinator * Program Participants * Contracted Instructors * Community Partners Objectives: Intake and ...
Fitness & Training Manager Responsibilities: * Facilitate in person classes, pre-recorded and virtual classes both inside our studios and in the outdoor environment. * Confidently and compassionately ...
Fitness & Training Manager Responsibilities: * Facilitate in person classes, pre-recorded and virtual classes both inside our studios and in the outdoor environment. * Confidently and compassionately ...
Well support your training, courses, and licensing, while giving you hands-on experience from day one. What youll be doing: * Supporting Property Managers with day-to-day operations of residential ...
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Well support your training, courses, and licensing, while giving you hands-on experience from day one. What youll be doing: * Supporting Property Managers with day-to-day operations of residential ...
We'll support your training, courses, and licensing , while giving you hands-on experience from day one. What you'll be doing: * Supporting Property Managers with day-to-day operations of residential ...
Quick apply
We'll support your training, courses, and licensing , while giving you hands-on experience from day one. What you'll be doing: * Supporting Property Managers with day-to-day operations of residential ...
Our team of industry-leading experts delivers comprehensive, tailored emergency management services, emergency response training, and technology services to companies throughout Canada, North America ...
Our team of industry-leading experts delivers comprehensive, tailored emergency management services, emergency response training, and technology services to companies throughout Canada, North America ...
Our team of industry-leading experts delivers comprehensive, tailored emergency management services, emergency response training, and technology services to companies throughout Canada, North America ...
Quick apply
Our team of industry-leading experts delivers comprehensive, tailored emergency management services, emergency response training, and technology services to companies throughout Canada, North America ...
This position will design, build, and manage the training programs that keep our workforce skilled, safe, and ready for the work ahead by assessing training needs across the organization, creating ...
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This position will design, build, and manage the training programs that keep our workforce skilled, safe, and ready for the work ahead by assessing training needs across the organization, creating ...
This position will design, build, and manage the training programs that keep our workforce skilled, safe, and ready for the work ahead by assessing training needs across the organization, creating ...
This position will design, build, and manage the training programs that keep our workforce skilled, safe, and ready for the work ahead by assessing training needs across the organization, creating ...
Restaurant Manager
Calgary, AB · On-site
CA$62K/yr
Training & development * Vision insurance Position Title: Restaurant Manager Employment Type: Full-Time, Salaried Location: Calgary, Alberta Gyu-Kaku Japanese BBQ is hiring a Restaurant Manager for ...
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Restaurant Manager
Calgary, AB · On-site
CA$62K/yr
Training & development * Vision insurance Position Title: Restaurant Manager Employment Type: Full-Time, Salaried Location: Calgary, Alberta Gyu-Kaku Japanese BBQ is hiring a Restaurant Manager for ...
Trainer Manager information
How does a Trainer Manager typically collaborate with other departments to ensure effective training programs?
Trainer Managers frequently work closely with department heads, subject matter experts, and HR teams to assess training needs and align learning initiatives with organizational goals. They coordinate with these stakeholders to gather feedback, tailor program content, and schedule sessions that accommodate operational demands. This cross-functional collaboration ensures that training programs are relevant, timely, and impactful, ultimately improving employee performance and supporting business objectives.
What is the difference between Trainer Manager vs Training Coordinator?
| Aspect | Trainer Manager | Training Coordinator |
|---|---|---|
| Required Credentials | Typically requires a bachelor’s degree in education, HR, or related field; certifications like CPTD or ATD are common | Usually requires a bachelor’s degree; certifications are optional but beneficial |
| Work Environment | Manages training teams, develops programs, and oversees training delivery in corporate or educational settings | Assists in organizing training sessions, schedules, and logistics within organizations |
| Employer & Industry Usage | Used in corporate, educational, and nonprofit sectors for leadership roles in training | Common in corporate and educational sectors for supporting training operations |
Trainer Managers focus on leading training teams and developing programs, while Training Coordinators handle logistics and support for training sessions. Both roles are essential in organizational learning but differ in scope and responsibilities.
What are the key skills and qualifications needed to thrive as a Trainer Manager?
To excel as a Trainer Manager, you need expertise in instructional design, training delivery, and a background in education or human resources, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), e-learning platforms, and training analytics tools is typically required. Exceptional leadership, communication, and organizational skills help you motivate trainers and ensure effective program implementation. These competencies are crucial for developing impactful training programs that drive employee performance and align with organizational goals.
What are the most commonly searched types of Trainer jobs in Alberta? The most popular types of Trainer jobs in Alberta are:
What cities in Alberta are hiring for Trainer Manager jobs? Cities in Alberta with the most Trainer Manager job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 6 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development