Trainee Program Jobs in Hawaii (NOW HIRING)

Leadership Learning & Team Support

• Learn and practice leadership fundamentals by supporting daily supervision of branch stuff to include coaching, training, and developing team members to meet performance and service expectations.
• Observe, assist with, and progressively apply coaching and performance feedback techniques.
• Participate in recruiting, onboarding, scheduling, and cross-training activities.
• Model professional behaviors and assist in creating a positive, high-accountability work environment focused on teamwork and service excellence

Operational Training & Risk Awareness

• Learn and perform branch operational functions, including transactions, cash management, balancing, risk controls, and audit preparation.
• Gain working knowledge of internal controls, regulatory requirements, and risk management practices.
• Rotate through departments to strengthen teamwork and operational efficiency by learning end-to-end processes and improving cross-functional collaboration.
• Apply operational procedures accurately in daily processes and identify opportunities for reduction in operational errors and process improvement.
• Support adherence to company policies, branch safety and security practices and quality standards.

Sales and Member Experience Development

• Provide consistent, high-quality member service in alignment with service standards.
• Learn to resolve routine member inquiries and assist with escalated service situations.
• Participate in branch sales activities, outbound calling efforts, and community engagement as assigned.
• Act as a Member Relationship Officer, opening accounts, processing and processing loans within established policies and limits.
• Develop the ability to analyze member needs and recommend appropriate products and services.

Business Acumen & Performance Application

• Learn how branch performance is measured through key performance indicators, financial reports, and productivity metrics.
• Assist in tracking branch performance results and understanding how operational and service behaviors impact outcomes.
• Participate in developing branch initiatives, promotions, and improvements efforts to support business growth and efficiency.
• Apply critical thinking and problem-solving skills in day-to-day branch scenarios.

Professional Development and Learning Accountability

• Actively engage in assigned learning activities, training sessions, and on the job development opportunities.
• Seek and apply feedback from coaches and leaders to support skill development.
• Demonstrate progress in knowledge, judgement, and leadership capability over time.

Salary Range

• Minimum - $57,576
• Maximum - $92,122

Qualifications & Experience:

• Either:
  • Bachelor's degree with no prior work experience required
    OR
  • Without a bachelor's degree: 2-3 years of related customer service experience, including demonstrated sales and service expertise
• Able to apply critical thinking and problem-solving skills to understand issues, evaluate information, and support sound decision-making within assigned authority.
• Delivers consistent, high-quality service by responding to member needs, resolving issues appropriately, and supporting a positive member experience.
• Interpersonal and communication skills with the ability to build rapport, collaborate effectively, and interact professionally with members, peers, and leaders.
• Demonstrates risk awareness by following established controls, procedures, and regulatory requirements and escalating issues as appropriate.
• Able to learn and effectively use business software, systems, and standard office equipment to support daily operations and reporting.
• Organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced retail environment.
• Accountability and a willingness to learn, apply feedback, and develop coaching and decision-making skills over time.

Benefits:

• Competitive Compensation & Retirement: HSFCU offers competitive pay, incentives, and contribution to a 401(k) plan.
• Health Coverage: Comprehensive medical coverage, with 100% paid single coverage for full-time employees.
• Paid Time Off: Enjoy 13 paid annual holidays and 13 PTO days.
• Transportation Subsidy: On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.
• Health & Wellness:  Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 12 years.