Salary: $31.70 - $39.59 Hourly
Location : Columbia Station, 300 S Columbia St, Wenatchee, WA
Job Type: Full Time
Job Number: 2026-09
Department: Marketing
Opening Date: 06/10/2026
Closing Date: 6/28/2026 12:00 AM Pacific
Description
All Link Transit jobs come with excellent benefits: Medical, dental, retirement, paid leave, and more.
Internal Candidates: Employees who have been in their current position for at least one year may apply for this position.
Link is an EOE and has a Drug/Tobacco/Marijuana Free workplace policy.
For more information on Link's EEO policy go to
POSITION SUMMARYUnder the direction of the Marketing Manager, this position provides one-on-one and group mobility training/education to program participants and the community in the safe and proper use of the bus system. The Travel Trainer will assist with trip planning, coordinate travel training group trips independently or in coordination with the Outreach Specialist and Mobility Coordinator and provide general travel training outreach to the community. They will also coordinate the youth education outreach program for elementary, middle and high schools in Link's service area to educate youth on bus safety, rider rules and etiquette, and encourage ridership when age appropriate and assist with other general outreach events.
Examples of Duties
Coordinates the Travel Training Program:
- Plan and develop individualized Travel Training plans for individuals and groups including identification of special training need for youth, elderly and/or physically, developmentally, or mentally disabled resident in the safe and proper use of the fixed route bus service.
- Conducts community workshops to include Link Transit services and Travel Training program to all populations and groups interested in public transit, including special needs populations, agencies, facilities, special education centers and program outlets throughout Link Transit PTBA (Examples: Senior Centers, Community College, schools.)
- Maintain relationships with service providers for the Developmental Disabilities, disabled populations, and other stakeholders in the community.
- Utilizes a variety of training techniques such as modeling, repetition, and fading to instruct participants in proper bus use methods.
- Work with marketing department to promote and recruit individuals and groups for Travel Training.
- Maintains documentation of trainee progress, safety concerns, and a summarized final report.
- Performs follow up on completed training to determine the success of the training program, or schedule additional training, or if appropriate, make referral to the Mobility Coordinator for paratransit evaluation.
- In coordination with Marketing and Customer Experience Team, assist in developing materials, visual aids, and signage that improve the Travel Training experience.
- Provide support and outreach for other transportation services such as LinkPlus, Rideshare, and TRIP-Link.
- Must obtain and maintain Travel Training Certification.
- Stays current on changes in the public transportation industry and travel training methods by attending conferences and workshops.
- Make recommendations and in coordination with Mobility Coordinator, make appropriate changes in training program protocol.
- Implement new training methods, tools, and practices.
Community Outreach and Education:
- Coordinate Link's education outreach curriculum for elementary, middle, and high schools in Link Transit's service area. Work with marketing department on creating branding, materials, and promotion of the program.
- Demonstrated ability to work independently, prioritize tasks effectively, and exercise sound judgment with minimal supervision.
- Build and foster relationships with service area schools, school districts, and school resource organizations to ensure students learn about Link Transit services, understand bus safety, etiquette, and help encourage ridership.
- Work with school staff on outreach to students and parents.
- Collaborate with and support Outreach Specialist on outreach / tabling events. May include events on evenings and weekends.
Other Duties:
- Performs as Link Transit mascot if available.
- Assist Guest Services Information center as needed.
- Able to work occasional evenings and weekends as needed.
Typical Qualifications
Education and Experience:
- High school graduate or equivalent. Bachelor's Degree preferred.
- Experience with creating and giving presentations to a group, especially youth.
- Interest and experience in public transit and transportation.
- Excellent written and oral communication skills
Preferred experience:
- Bilingual in English and Spanish
- Administration and technology experience - working with Microsoft Office, Adobe, Canva, social media, project management tracking, and ability to learn/adapt to new applications
- Experience with special andmulti-cultural populations and/or in the human services or social services field.
Knowledge of:
- Americans with Disabilities Act and its application to public transit.
- Various disabilities and disease processes and related functioning abilities.
- Special communication needs for people with disabilities.
- Special transportation needs of the elderly and people with disabilities.
- Modern office practices, procedures and equipment; Recordkeeping method.
- Oral and written communication skills.
- Customer service, interpersonal and communication skills including tact, patience and courtesy.
Ability to:
- Work with and relate empathetically with clients and riders with diverse physical, cognitive and emotional disabilities.
- Learn and apply appropriate training methods, techniques, and procedures to practical situations.
- Read, understand and explain system maps, schedules, timetables, etc.
- Teach ideas, concepts, and skills; effectively adjust teaching methods and techniques to meet the changing needs of individuals being trained.
- Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation.
- Maintain a calm demeanor in emergency situations.
- Plan, organize, and prioritize tasks and assignments and meet deadlines.
- Maintain accurate records and logs and prepare reports.
- Establish and maintain cooperative and effective working relationships partnerships in the communities served by the Agency.
- Establish and maintain effective guest relations.
Supplemental Information
OTHER REQUIREMENTS
Must possess and maintain a valid Washington State driver's license and good driving record throughout employment.
WORKING CONDITIONS
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
Duties are performed in a variety of outdoor and event locations in the community, on public transit vehicles and in an office environment. Incumbents are subject to noise from office equipment and transit vehicles as well as potential traffic hazards and adverse weather conditions.
Physical Demands:
Essential functions require the ability to read fine print, hear to receive information in person and on the telephone, speak clearly and distinctly to provide information, sit at a desk or computer for extended periods of time and lift and carry objects weighing up to 25 pounds. Must be able to reach, stand, walk up to one half mile, lift, grasp, talk, hear, see and perform repetitive movements in all weather conditions.
Protected Health Information (PHI) Access:
Health information regarding travel trainees or paratransit riders/applicants (written, verbal, electronic, etc.) that an employee encounters while working at Link Transit is considered confidential. Link Transit employees may encounter protected health information in the regular course of their work at and for Link Transit. This position may be exposed to and required to deal with highly confidential and sensitive material and must adhere to policies, guidelines, and all applicable laws and regulations at all times.
Health Insurance:
Link Transit provides excellent Medical, Dental and Vision coverage (including prescription drug coverage) for all eligible full time employees and their dependents.
Retirement:
All eligible employees of Link Transit are required to participate in the Washington State Public Employees' Retirement System (PERS). Employees are not covered under the Social Security System except for a 1.45% payment for Medicare.
Employees are eligible to participate in a 457 savings plan with an employer match of up to 6.2% of annual compensation plus an additional $1 per hour for eligible employees up to a maximum of 2,080 hours annually paid by Link.
Paid Leave:
Link Transit provides paid general leave for all eligible employees - accrual starts at 9 hours per pay period at time of hire. Additional leave accrues after every five years of service.
Holidays:
Link Transit eligible employees enjoy 6 paid holidays plus 4 floating holidays annually.
Disability Insurance:
Link provides short term and long term disability plus life insurance for eligible employees.
