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Trading Desk Assistant information

What is a trading desk assistant?

A Trading Desk Assistant is a professional who supports traders and analysts on a trading floor. Their responsibilities typically include handling administrative tasks, preparing trade reports, monitoring market data, and ensuring that all documentation is accurate and up to date. They also help facilitate communication between traders, clients, and other departments. This role is crucial for the efficient operation of a trading desk, as it allows traders to focus on making informed trading decisions.

What are the key skills and qualifications needed to thrive as a trading desk assistant?

To thrive as a Trading Desk Assistant, you need strong quantitative skills, attention to detail, and a relevant degree such as finance, economics, or mathematics. Familiarity with trading platforms, Bloomberg Terminal, Excel, and possibly FINRA Series 7 or 63 certifications is typically required. Excellent communication, multitasking, and problem-solving abilities help you excel in this fast-paced environment. These skills are critical to support traders efficiently, ensure accurate trade execution, and manage risk in high-pressure financial markets.

What are some typical challenges faced by a trading desk assistant, and how can I prepare for them?

Trading Desk Assistants often work in a fast-paced environment where multitasking and attention to detail are essential. Common challenges include managing multiple requests from traders, handling time-sensitive data accurately, and adapting to rapid market changes. To prepare, it's helpful to develop strong organizational skills, become proficient with trading platforms and Excel, and stay updated on market news. Collaboration and clear communication with both traders and back-office teams are also key to success in this role.

What is the difference between Trading Desk Assistant vs Trading Analyst?

AspectTrading Desk AssistantTrading Analyst
CredentialsHigh school diploma or equivalent; some roles may prefer finance certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentFast-paced trading floors, financial institutionsOffice setting, research, and analysis focused
Job FocusSupporting traders, executing orders, managing administrative tasksAnalyzing market data, developing trading strategies, reporting

While both roles operate within trading environments, the Trading Desk Assistant primarily supports traders with administrative and execution tasks, whereas the Trading Analyst focuses on market analysis and strategy development. The assistant role is more operational, requiring less advanced credentials, while the analyst role demands stronger analytical skills and relevant certifications.

What are the most commonly searched types of Trading Desk jobs in Virginia?

The most popular types of Trading Desk jobs in Virginia are:

What are popular job titles related to Trading Desk Assistant jobs in Virginia?

For Trading Desk Assistant jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Trading Desk Assistant jobs in Virginia look for?

The top searched job categories for Trading Desk Assistant jobs in Virginia are:

What cities in Virginia are hiring for Trading Desk Assistant jobs?

Cities in Virginia with the most Trading Desk Assistant job openings:

Trading Desk Assistant jobs near you
Infographic showing various Trading Desk Assistant job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

ACE Account Service Desk Specialist (Tier II - ASD)

Aretec Inc

Ashburn, VA • On-site

Full-time

Re-posted 29 days ago

Job description

ACE Account Service Desk Specialist (Tier II - ASD)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full-time
Clearance Requirement: CBP Background Investigation (Unclassified)
About Aretec
At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data-driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high-impact solutions that support mission success.
Position Summary
Aretec is seeking an ACE Account Service Desk Specialist (Tier 2 - ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations. The ideal candidate has strong customer service skills, experience supporting web-based portals, and familiarity with trade or account-based service desk operations.
What You'll Do
  • Provide 24x7x365 Tier II support for the ACE Account Service Desk (ASD).
  • Support 100,000+ active users across the Trade, PGA, and CBP communities.
  • Answer and respond to incoming calls and emails related to ACE technical questions and cargo processing system operations.
  • Deliver 24x7x365 bilingual (English/Spanish) support to the Trade user community.
  • Support ACE Portal account business processes, including user enrollment, account activation, and account management.
  • Maintain and update user-facing documentation such as Welcome Letters and enrollment guidance.
  • Assist end users with ACE Portal functionality, including ACE Reports.
  • Resolve ≥90% of Tier II tickets in alignment with AQL targets.
  • Process ≥90% of tickets within 4 hours.
  • Achieve ≥90% quality scores on reviewed interactions.
  • Update ASD Standard Operating Procedures (SOPs) as requested.
  • Contribute to the TSD Knowledge Management System (KMS) by creating, updating, and reviewing knowledge articles.
  • Attend periodic ACE training sessions to maintain system and process proficiency.
  • Respond to urgent priority requests, including ACE Command Center / War Room activities.
  • Support OIT cybersecurity efforts, including timely inactivation or restoration of ACE Portal accounts as directed.

Required Qualifications
  • High school diploma or equivalent; Associate's degree preferred.
  • Minimum 2 years of experience in IT help desk or customer support roles.
  • Knowledge of trade compliance processes or support of web-based portals.
  • Strong customer service, communication, and documentation skills.
  • Bilingual (English/Spanish) required.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications
  • Experience supporting the Automated Commercial Environment (ACE).
  • Knowledge of CBP trade facilitation and compliance processes.
  • Experience using the ServiceNow ITSM platform.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Prior CBP or DHS experience.
  • Knowledge of import/export trade processes.

Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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