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How much do tpv agent jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for tpv agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What is a TPV Agent job?

A TPV (Third-Party Verification) Agent is responsible for verifying customer transactions, agreements, or service changes to ensure accuracy and prevent fraud. They follow a scripted process to confirm details with customers, typically over the phone, and record the verification for compliance purposes. TPV Agents work in industries like telecommunications, utilities, and sales, helping businesses maintain transparency and regulatory compliance. Strong communication skills, attention to detail, and adherence to protocols are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Tpv Agent position, and why are they important?

To excel as a TPV (Third Party Verification) Agent, you need strong communication skills, attentive listening, and the ability to follow compliance protocols, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic telephony is important, with some employers preferring prior call center or verification process experience. Exceptional attention to detail, professionalism, and the ability to remain calm and courteous under pressure are highly valued soft skills. These strengths ensure accuracy, uphold regulatory standards, and deliver a positive customer experience in a fast-paced environment.

What does a typical workday look like for a TPV Agent?

As a TPV Agent, your typical day involves handling inbound and outbound calls to verify customer orders, services, or account changes with strict adherence to scripted compliance procedures. You’ll interact directly with customers, meticulously document responses, and work as part of a team dedicated to ensuring accuracy and preventing fraud. Many TPV Agents work in structured call center environments with scheduled shifts and performance metrics. Successful agents often collaborate with supervisors or quality assurance teams to review calls and maintain a high standard of compliance. The role offers valuable experience in customer service and compliance that can support further career growth in call center operations or quality assurance roles.

More about Tpv Agent jobs
What are the most commonly searched types of Tpv Agent jobs? The most popular types of Tpv Agent jobs are:
What job categories do people searching Tpv Agent jobs look for? The top searched job categories for Tpv Agent jobs are:
Tpv Agent jobs near you
Infographic showing various Tpv Agent job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.
Bilingual French/English Customer Service Agent REMOTE

Bilingual French/English Customer Service Agent REMOTE

AnswerNet

Remote

$19.50/hr

Other

Posted 13 days ago

AnswerNet rating

4.7

Company rating: 4.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

61st of 72 rated call and contact centers

Job description

Bilingual French/English Customer Service Agent Remote

Job Category: Operations

Full-Time

Remote

Winnipeg, MB R3H0R9, CAN +5 more locations

Job Details Description

Remote Bilingual French/English Customer Service Agent Job Type: Full Time – Work from Home Hours: Varies 7 AM to 10 PM Mon-SUN Salary: $19.50 Hourly

About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position: A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific group.

We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

  • Manage large amounts of inbound calls and make consistent outbound calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications: Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Must be a strong communicator: strong verbal, written, and interpersonal communication skills Ability to multitask, prioritize, and manage time effectively Proficient in typing Must be a peer leader: exemplary attendance, positive attitude, professional conduct and high-level customer service skills Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry At least one year of previous high-volume call center experience Experience working with an automatic dialer MUST BE COMPUTER LITERATE Pleasant phone demeanor Experience in BOTH inbound and outbound environments Must be able to speak, read, and write in English and French. WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children.

Qualifications Behaviors Preferred Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Motivations Preferred Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals

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