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AnswerNet

Call Center Agent Bilingual-REMOTE

... TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of ...

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How much do tpv agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for tpv agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What is a TPV agent?

A TPV (Third-Party Verification) Agent is responsible for verifying customer transactions, agreements, or service changes to ensure accuracy and prevent fraud. They follow a scripted process to confirm details with customers, typically over the phone, and record the verification for compliance purposes. TPV Agents work in industries like telecommunications, utilities, and sales, helping businesses maintain transparency and regulatory compliance. Strong communication skills, attention to detail, and adherence to protocols are essential for success in this role.

What are the key skills and qualifications needed to thrive in the TPV agent position, and why are they important?

To excel as a TPV (Third Party Verification) Agent, you need strong communication skills, attentive listening, and the ability to follow compliance protocols, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic telephony is important, with some employers preferring prior call center or verification process experience. Exceptional attention to detail, professionalism, and the ability to remain calm and courteous under pressure are highly valued soft skills. These strengths ensure accuracy, uphold regulatory standards, and deliver a positive customer experience in a fast-paced environment.

What does a TPV agent do?

As a TPV Agent, your typical day involves handling inbound and outbound calls to verify customer orders, services, or account changes with strict adherence to scripted compliance procedures. You’ll interact directly with customers, meticulously document responses, and work as part of a team dedicated to ensuring accuracy and preventing fraud. Many TPV Agents work in structured call center environments with scheduled shifts and performance metrics. Successful agents often collaborate with supervisors or quality assurance teams to review calls and maintain a high standard of compliance. The role offers valuable experience in customer service and compliance that can support further career growth in call center operations or quality assurance roles.

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Tpv Agent jobs near you
Infographic showing various Tpv Agent job openings in the United States as of August 2026, with employment types broken down into 42% Full Time, 29% Part Time, and 29% Contract. Highlights an 43% In-person, and 57% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.

Call Center Supervisor-ON SITE AKRON

Cerida Investment Corp

Akron, OH

$17/hr

Full-time

Posted 5 days ago

Job description

Call Center Supervisor

Work Hours: Varies; all shifts
Pay $17.00
Job Type: Full-time


About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:
Supervises the call center floor by keeping track of agents on their shift, including: managing real-time adherence to scheduled activities, evaluating utilization, and moving agents to various projects as call volume demands fluctuate. Administrative tasks may include running reports, coaching team members, and providing feedback to management. Additional supervisory functions include keeping track of attendance, handling first-level client complaints, and reporting any issues or challenges to management.

Responsibilities:
Must have the ability to be conversational and professional with customers
Must be able to follow a script verbatim
Must be willing to learn our call center software systems
Must be mentally flexible: showing a willingness to support a variety of programs, including the ability to quickly shift from one program to another.
Highly Coachable: showing the ability to accept and quickly implement constructive feedback from upper leadership to effectively improve agent performance to attain goals.
Attend regular Quality Calibration and feedback sessions alongside Quality Coaches, Leadership, and clients.
Other duties as assigned based on business and client needs.


Required Education / Certifications/ Experience:
Must have the ability to be conversational and professional with customers
Must be able to follow a script verbatim
Must be willing to learn our call center software systems
Must be mentally flexible: showing a willingness to support a variety of programs, including the ability to quickly shift from one program to another.
Highly Coachable: showing the ability to accept and quickly implement constructive feedback from upper leadership to effectively improve agent performance to attain goals.
Attend regular Quality Calibration and feedback sessions alongside Quality Coaches, Leadership, and clients.
Other duties as assigned based on business and client needs.
Essential Skills and Experience:
Must lead by example: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Solution-Oriented Leader: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
Computer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided training. Strong efficiency with Word and Excel is a major bonus.
Flexibility with scheduling and work hours
Other requirements may vary as determined by management.
Mediation: Be a neutral party in mediating conflict within the workplace
Motivator: Have the ability to coach and train new and veteran team members in a respectful way
Driven by Success: They want to constantly innovate and push themselves, and their team, to be the best in the industry
One year or more of previous Contact Center experience
Experience supervising or managing direct reports