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Tpv Agent Jobs (NOW HIRING)

AnswerNet

Call Center Agent PT-REMOTE

$15/hr

... TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of ...

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How much do tpv agent jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for tpv agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What is a TPV Agent job?

A TPV (Third-Party Verification) Agent is responsible for verifying customer transactions, agreements, or service changes to ensure accuracy and prevent fraud. They follow a scripted process to confirm details with customers, typically over the phone, and record the verification for compliance purposes. TPV Agents work in industries like telecommunications, utilities, and sales, helping businesses maintain transparency and regulatory compliance. Strong communication skills, attention to detail, and adherence to protocols are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Tpv Agent position, and why are they important?

To excel as a TPV (Third Party Verification) Agent, you need strong communication skills, attentive listening, and the ability to follow compliance protocols, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic telephony is important, with some employers preferring prior call center or verification process experience. Exceptional attention to detail, professionalism, and the ability to remain calm and courteous under pressure are highly valued soft skills. These strengths ensure accuracy, uphold regulatory standards, and deliver a positive customer experience in a fast-paced environment.

What does a typical workday look like for a TPV Agent?

As a TPV Agent, your typical day involves handling inbound and outbound calls to verify customer orders, services, or account changes with strict adherence to scripted compliance procedures. You’ll interact directly with customers, meticulously document responses, and work as part of a team dedicated to ensuring accuracy and preventing fraud. Many TPV Agents work in structured call center environments with scheduled shifts and performance metrics. Successful agents often collaborate with supervisors or quality assurance teams to review calls and maintain a high standard of compliance. The role offers valuable experience in customer service and compliance that can support further career growth in call center operations or quality assurance roles.

More about Tpv Agent jobs
What are the most commonly searched types of Tpv Agent jobs? The most popular types of Tpv Agent jobs are:
What job categories do people searching Tpv Agent jobs look for? The top searched job categories for Tpv Agent jobs are:
Tpv Agent jobs near you
Infographic showing various Tpv Agent job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.

Remote Full time and Part time Call Center Agent

Cerida Investment Corp

Nashville, TN • Remote

$15/hr

Full-time, Part-time

Posted 26 days ago

Job description

Customer Service Agent – Remote

Job Type: Full-time and Part-time – Work from Home

Hours: Open availability 7 days

Salary: $15.00

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Job Summary:

We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

Manage large amounts of inbound calls and make consistent outbound calls.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing
Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
Flexibility with scheduling and work hours
At least 1 year of previous high-volume call center experience
Experience working with an automatic dialer
Must be computer literate
Pleasant phone demeanor
Experience in both Inbound and Outbound environments
Other requirements may vary as determined by management.
Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry. At least one year of previous high-volume call center experience

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.