Tour Manager Jobs in Riverside, CA (NOW HIRING)

Work Study:

Federal Work- Study Student Information: https://www.csusb.edu/financial-aid/prospective-current-students/federal-work-study/federal-work-study-student

Eligibility Requirements

1. Must complete a Free Application for Federal Student Aid (FAFSA) for the current award year
2. Must maintain Satisfactory Academic Progress standards
3. Must be enrolled in at least half-time. (6 units undergraduate; 3 units graduate) per semester
4. Must have a federal need of at least $2,000
5. Submit all requested financial aid documentation from your To-Do-List by the due date
6. Must have an official award notification from the Financial Aid Office
7. Must be a U.S. citizen, eligible non-citizen, or permanent resident

FWS Waiting List: Students not awarded FWS may be added to the FWS Waiting List. Please email us at workstudy@csusb.edu 

NOTE: Program funding is limited, applying through the FWS Waiting List does not guarantee a FWS award.  

Job Summary:

Are you passionate about CSUSB and excited to help future Coyotes feel at home on campus? Join our team as a Campus Tour Ambassador and become one of the friendly faces that welcomes prospective students and families to CSUSB!

As a Campus Tour Ambassador, you will play an important role in creating meaningful experiences for visitors by leading campus tours, assisting with outreach events, and supporting the daily operations of the Office of Outreach and Student Recruitment.

What You'll Do:

• Lead engaging walking tours for prospective students, families, schools, and special guests
• Share your personal experiences and knowledge about student life, academics, admissions, and campus resources
• Represent CSUSB with professionalism, enthusiasm, and school spirit
• Answer visitor questions and help create a welcoming environment
• Assist with recruitment events
• Support outreach presentations and student panels
• Help promote events and campus life through social media and outreach activities
• Answer phones and emails and assist with office operations

Why Join Our Team?

• Build leadership and public speaking skills
• Gain experience in customer service, event coordination, and student engagement
• Connect with campus departments and university leadership
• Make a positive impact on future students
• Work in a fun, supportive, and energetic environment

Responsibilities:

Operations Support

• Provide clerical assistance, including answering phones, emails, and handling inquiries.               
• Schedule campus tours and maintain the physical and virtual tours calendar.                     
• Dispense information about campus programs, activities, and policies to visitors and guests.                                        
• Assist with welcoming prospective students and providing parking information and directions.                                    
• Assist with maintaining student databases and CRM processes        
• Help maintain inventory and organize materials for campus events.
• Assist in creating swag bags for outreach events.

Campus Tours

• Conduct individual, group, and VIP campus tours, both in-person and virtually.                
• Deliver engaging admissions presentations and answer questions from tour guests.                       
• Create memorable experiences that positively represent CSUSB to all guests.                   
• Keep abreast of all aspects of CSUSB, including news, student life, admissions, and history.                                        
• Support professional staff regarding student ambassadors' on campus tour protocols and university resources

Outreach Events

• Attend and work mandatory Outreach and Student Recruitment events, including weekends and evenings (advance notice will be provided)
• Greet visitors during events, providing assistance and information as needed.
• Serve on student panels to discuss college experiences and the benefits of attaining a degree.                                       
• Participate in social media postings for the office to promote events and campus life.       
• Prepare materials to send via mail and respond to general student inquiries

Other Duties

• Perform other duties as assigned by the supervisor and/or lead.

Minimum Qualifications:

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

• Special Qualification: Admission or registration as a CSU student.

Required Qualifications:

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Preferred Qualifications:

• Previous customer service or public speaking experience
• Involvement in student organizations, athletics, or campus activities
• Comfortable speaking in front of groups
• Bilingual students are encouraged to apply
• Passion for helping prospective students succeed
• CA Driver's License

Compensation and Benefits:

Student Employment Anticipated Hiring Range: $16.90 per hour.

The compensation offered will consider internal equity and experience among other factors.

Position Information:

Work status: Part-Time, Temporary, Seasonal

Academic year available hours: Monday through Friday (8:00 am - 5:00 pm).

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).
The application deadline is: August 30, 2026; however, the position may close when an adequate number of qualified applications are received.

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check
Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.

Driver's License Check
Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

On Campus Commitment

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking
CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/.

Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.