Tour Guide Assistant Jobs in Tennessee (NOW HIRING)

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an Attractions Team Member A who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Attractions Team Member A will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Attractions Team Member A is responsible for safely operating assigned high or low thrill rides/attractions, ensuring Guests abide by safety guidelines and monitoring overall operational process of attractions while maintaining a safe, clean and friendly environment.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Operate ride controls/control panels in all weather conditions
• Communicate and enforce safety rules
• Steady guests while entering/exiting ride vehicles during evacuations
• Inspect harness and other safety equipment prior to use
• React calmly and quickly in stressful/emergency situations
• Physically assist guests throughout the ride/attraction as required
• Observe guest actions during ride operations to prevent safety hazards
• Ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
• Complete required safety paperwork daily
• Initiate friendly interactions with guests
• Clean ride/attraction daily as needed
• Work varying hours and at different areas when needed
• Complete ride/attraction safety ride-around/walk throughs if/when required
• Learn and enforce all centralized measuring guidelines
• Follow all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum of 14 years of age is required when/as:
  • Grouper/Greeter positions at the following rides: Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
• Minimum of 16 years of age is required when/as:
  • Ride Operators at rides designated as Moderate Thrill Attractions (as defined by IAAPA standards)
  • Grouper/Greeter positions at the following rides: Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
• Minimum of 18 years of age is required when/as:
  • Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards)
  • Any activity with use of a motor vehicle to include trams and shuttles
  • Drive vehicles operated exclusively on rails
  • Work on or ascend lift hills whether in training, normal operations, or evacuations
• Basic computer skills
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be committed to continuous improvement
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy
• Able to wear full body safety harness and climb up to a 200-foot lift in order to perform inspections, conduct ride evaluations, and Host training
• Able to ride all rides/attractions which require a physical ride through inspection
• Able to wear all PPE as required
• Able to tolerate all chemicals/detergents utilized in the area
• Able to be subjected to periodic random drug screening as outlined by company policy
• Able to remain alert and attentive at all times
• Able to memorize written safety standards and/or scripts
• Able to speak clearly to include the use of P/A systems and two-way radios
• Able to assist with other departments in need with duties such as cleaning, stocking, returning trays, etc.

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.