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Touchpoint Solutions Jobs (NOW HIRING)

TouchPoint

Sr Maint & Repair Mechanic

Concordville, PA · On-site

$25.75 - $35/hr

Work with production supervisors, manufacturing engineers and others to improve process capabilities and solve immediate manufacturing problems with long term solutions. Ensure documentation of ...

TouchPoint

$130K - $160K/yr

Coach and mentor a team of engineers, fostering accountability, ownership, and a solutions-driven mindset while building future leaders through development and succession planning. * Drive Continuous ...

Faraday Future

Robotics Solutions Engineer

Austin, TX · On-site

You own every technical touchpoint of the sales cycle - product demonstrations, proof-of-concept ... Develop scenario-specific application solutions (e.g., campus tour guide, warehouse material ...

TouchPoint

$33 - $40/hr

Work with production supervisors, manufacturing engineers and others to improve process capabilities and solve immediate manufacturing problems with long term solutions. * Cross train fellow team ...

Solera

Account Manager, Dealer Solutions

Manhattan, NY · On-site +1

Account Manager, Dealer Solutions/Virtual US Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected ...

Solera

Account Manager, Dealer Solutions

Account Manager, Dealer Solutions/Virtual US Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected ...

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How much do touchpoint solutions jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for touchpoint solutions in the United States is $56.68, according to ZipRecruiter salary data. Most workers in this role earn between $43.51 and $67.31 per hour, depending on experience, location, and employer.

What is Touchpoint Solutions?

Touchpoint Solutions refers to companies or roles that focus on optimizing the various points of interaction (touchpoints) between a business and its customers. These solutions aim to improve customer experience, streamline communication, and ensure consistency across channels such as websites, support centers, social media, and in-person interactions. Professionals in this field analyze customer journeys, identify key touchpoints, and implement strategies or technologies to enhance engagement and satisfaction. Touchpoint Solutions can involve software platforms, consulting services, or dedicated roles within customer experience teams.

What are the key skills and qualifications needed to thrive in a Touchpoint Solutions specialist role?

To thrive as a Touchpoint Solutions specialist, a solid background in customer relationship management, project coordination, and business process optimization is essential, often supported by a degree in business or a related field. Familiarity with CRM systems, analytics tools, and workflow management platforms is typically required. Exceptional communication, problem-solving, and adaptability are standout soft skills for engaging clients and driving solutions. These skills ensure effective client interactions, smooth project delivery, and measurable improvements in business outcomes.

What are the main collaboration points for professionals working in Touchpoint Solutions roles, and how do they typically interact with other departments?

Professionals in Touchpoint Solutions roles often serve as the bridge between clients, product teams, and technical staff. Their work involves frequent cross-functional collaboration to ensure that customer interactions across all channels are seamless and effective. On a typical day, they might coordinate with marketing to align communication strategies, work closely with IT to implement new customer service technologies, and provide feedback to product teams based on client insights. This collaborative environment fosters a strong understanding of various business functions and can lead to broader career opportunities in project management or client success leadership.

What is the difference between Touchpoint Solutions vs Customer Service Representative?

AspectTouchpoint SolutionsCustomer Service Representative
Required CredentialsTechnical certifications, communication skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall centers, technical support settingsCall centers, retail, or office environments
Industry UsageIT, telecommunications, tech supportRetail, telecom, service industries
Job FocusTechnical troubleshooting, product supportCustomer inquiries, issue resolution

Touchpoint Solutions roles typically involve technical support and troubleshooting, requiring specialized certifications and working in technical environments. Customer Service Representatives focus on general customer interactions and issue resolution, often with less technical training. Both roles are essential in customer-facing industries but differ in technical complexity and work settings.

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Cities with the most Touchpoint Solutions job openings:

What states have the most Touchpoint Solutions jobs?

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Touchpoint Solutions jobs near you
Infographic showing various Touchpoint Solutions job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $117,888 per year, or $56.7 per hour.

Maint & Repair Mechanic- 2nd Shift

TouchPoint

Honeoye Falls, NY • On-site

$33 - $40/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

About the role
Uses technical experience and process knowledge to address equipment and facility needs on a daily basis and to apply problem solving techniques to higher level issues that compromise safety, quality and/or productivity on an as needed basis.
Compensation: $33-$40
Plus 10% Shiff Differential!
What you will be doing
  • Work with management to establish priority of work assignments. Determine tasks and priorities based on maintenance management system, daily production requirements and Preventative Maintenance (PM) schedules. Update PM's as required for open and completed tasks as assigned.
  • Troubleshoot and repair machines, feed systems, control systems and other production equipment. Replace broken or worn parts; make adjustments and/or recommend work to be performed. Perform repair of electrical and mechanical, pneumatic, and hydraulic systems. Work with production supervisors, manufacturing engineers and others to improve process capabilities and solve immediate manufacturing problems with long term solutions.
  • Cross train fellow team members in areas of one's own expertise in these areas.
  • Participate in Continuous Improvement activities such as 5S, Total Productive Maintenance (TPM), predictive maintenance to improve overall equipment effectiveness.
  • Read and interpret drawings, electrical schematics and technical literature. Work with manufacturers and vendors as needed for daily repair activity.
  • Move or install machinery and equipment, including; uncrating,positioning, leveling, securing and supply of proper utilities.
  • Maintain appropriate inventory levels of spare components for equipment in assigned areas to minimize machine down time.
  • Ensure documentation of machinery and equipment is current and accessible including uploading to maintenance management system as appropriate.
  • Work independently with little or no direct supervision of daily activities.
  • Ability to train on industrial lift equipment

About you
  • High School Diploma, or GED
  • Valid Driver's license.
  • Able to lift/push/pull up to 50 lb.
  • Flexible to shift requirements.
  • Minimum 4 years experience in a manufacturing environment performing maintenance activities.
  • Working Knowledge of PLC trouble shooting and basic programming preferred.
  • Safety and quality conscious.
  • Working knowledge of electrical, hydraulic, pneumatic principles.
  • Basic computer skills, knowledge of Microsoft Office and Outlook
  • Ability to work in a team environment and train others.

How will we reward you
  • Competitive base pay
  • Generous time off - starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays
  • 401(k) Savings and Investment Plan - Company makes automatic 2% contribution of eligible pay plus matching contributions of 50% up to the first 6% of eligible pay you contribute.
  • Employee Stock Ownership Plan valued at approximately 4-6% of eligible earnings which includes dividend payments after 3 year vesting period
  • Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high deductible health plans
  • Company paid Life & Disability Insurance including: Short term, Long Term, and Life

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