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Touchpoint Solutions Jobs (NOW HIRING)

BradyPLUS

Customer Solutions Representative

Kent, WA · On-site

$19 - $25/hr

To learn more visit imperialbrady.com Description & Requirements As a Customer Solutions ... customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to ...

Ingram Micro

Sr Technical Solutions Engineer - IBM Power

$102K - $173K/yr

As the first technical touchpoint for many of our partners, SD&S plays a critical role in shaping ... Advancing solution enablement, business practice maturity, and partner readiness. (IBM Power) Must ...

Ingrammicro

$102K - $173K/yr

As the first technical touchpoint for many of our partners, SD&S plays a critical role in shaping ... Advancing solution enablement, business practice maturity, and partner readiness. (IBM Power) Must ...

Solera

Solutions Advisor

Manhattan, NY · On-site +1

Solutions Advisor/ Virtual US Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital ...

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Touchpoint Solutions information

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How much do touchpoint solutions jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for touchpoint solutions in the United States is $56.68, according to ZipRecruiter salary data. Most workers in this role earn between $43.51 and $67.31 per hour, depending on experience, location, and employer.

What is the difference between Touchpoint Solutions vs Customer Service Representative?

AspectTouchpoint SolutionsCustomer Service Representative
Required CredentialsTechnical certifications, communication skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall centers, technical support settingsCall centers, retail, or office environments
Industry UsageIT, telecommunications, tech supportRetail, telecom, service industries
Job FocusTechnical troubleshooting, product supportCustomer inquiries, issue resolution

Touchpoint Solutions roles typically involve technical support and troubleshooting, requiring specialized certifications and working in technical environments. Customer Service Representatives focus on general customer interactions and issue resolution, often with less technical training. Both roles are essential in customer-facing industries but differ in technical complexity and work settings.

What are the main collaboration points for professionals working in Touchpoint Solutions roles, and how do they typically interact with other departments?

Professionals in Touchpoint Solutions roles often serve as the bridge between clients, product teams, and technical staff. Their work involves frequent cross-functional collaboration to ensure that customer interactions across all channels are seamless and effective. On a typical day, they might coordinate with marketing to align communication strategies, work closely with IT to implement new customer service technologies, and provide feedback to product teams based on client insights. This collaborative environment fosters a strong understanding of various business functions and can lead to broader career opportunities in project management or client success leadership.

What is Touchpoint Solutions?

Touchpoint Solutions refers to companies or roles that focus on optimizing the various points of interaction (touchpoints) between a business and its customers. These solutions aim to improve customer experience, streamline communication, and ensure consistency across channels such as websites, support centers, social media, and in-person interactions. Professionals in this field analyze customer journeys, identify key touchpoints, and implement strategies or technologies to enhance engagement and satisfaction. Touchpoint Solutions can involve software platforms, consulting services, or dedicated roles within customer experience teams.

What are the key skills and qualifications needed to thrive in a Touchpoint Solutions specialist role?

To thrive as a Touchpoint Solutions specialist, a solid background in customer relationship management, project coordination, and business process optimization is essential, often supported by a degree in business or a related field. Familiarity with CRM systems, analytics tools, and workflow management platforms is typically required. Exceptional communication, problem-solving, and adaptability are standout soft skills for engaging clients and driving solutions. These skills ensure effective client interactions, smooth project delivery, and measurable improvements in business outcomes.
More about Touchpoint Solutions jobs
What cities are hiring for Touchpoint Solutions jobs? Cities with the most Touchpoint Solutions job openings:
What states have the most Touchpoint Solutions jobs? States with the most job openings for Touchpoint Solutions jobs include:
What job categories do people searching Touchpoint Solutions jobs look for? The top searched job categories for Touchpoint Solutions jobs are:
Touchpoint Solutions jobs near you
Infographic showing various Touchpoint Solutions job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $117,888 per year, or $56.7 per hour.

Customer Solutions Representative

BradyPLUS

Kent, WA • On-site

$19 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

BradyPLUS rating

7.0

Company rating: 7.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

240th of 415 rated retail wholesalers

Job description

BradyPLUS is now Imperial Brady!
To learn more visit imperialbrady.com
Description & Requirements
Job Description
As a Customer Solutions Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges and ensure they have a successful and positive experience with BradyPLUS.
Responsibilities Include:
  • You must have the ability to engage with customers through various communication channels to manage orders. Ability to understand the customers' needs and ensure seamless order fulfillment. Key orders daily and resolve issues quickly and precisely.
  • Ensure timely responses to emails and phone calls answered promptly.
  • Timely Process of Returns
  • Assist Walk-in Customers (where applicable)
  • eCommerce Set-Up
  • Management of Shared Team Mailbox
  • Open & Close Cash Drawer (P21)
  • Support with building and maintaining positive relationships with customers to increase loyalty and repeat business.
  • Immediate Response to Customer Issues
  • Follow-Up on Delivery Issues
  • Store Customer Credit Card Information
  • Maintain Customer & Ship-To Addresses
  • Maintain Customer/Delivery Note
  • Cross-Selling - Identify opportunities to offer additional products or services that complement the customer's original purchase, increasing overall sales and customer satisfaction.
  • Upselling - Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs, emphasizing the benefits and added value.
  • Product Knowledge: Cultivate and maintain a deep understanding of the company's products, services, and promotions to effectively recommend the best solutions to customers.
  • Cross-Functional Collaboration: Partner closely with all Customer Success and Sales team members to ensure a seamless customer experience and support BradyPLUS in reaching its goals.
  • Additional duties or special projects as assigned.
The Ideal Candidate Will Have:
  • At least 1 year of Customer Service experience
  • Excellent verbal and written communication skills
  • Proficiency with CRM software and other customer support tools
  • Keen attention to detail and accuracy in handling data and documentation
  • A proactive nature with strong problem-solving skills
  • Ability to work independently and collaboratively
  • Customer-centric with a focus on delivering exceptional service
  • Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

Compensation & Benefits:
The pay range for this role is $19.00- $25.00 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About Imperial Brady:
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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