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Total Loss Claims Processor Jobs (NOW HIRING)

Fifth Third

Loss Claims Specialist

Grand Rapids, MI

... total loss and/or repair claims * Review accounts and work with dealers and/or providers to cancel aftermarket products * Accurately and efficiently process refunds and update trackers to reflect ...

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Total Loss Claims Processor information

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$12

$19

$26

How much do total loss claims processor jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for total loss claims processor in the United States is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What is the difference between Total Loss Claims Processor vs Auto Damage Adjuster?

AspectTotal Loss Claims ProcessorAuto Damage Adjuster
CredentialsInsurance licensing, claims processing certificationsInsurance licensing, damage assessment certifications
Work EnvironmentOffice-based, claims departmentsOn-site inspections, repair shops, fieldwork
Industry UsageInsurance companies, claims centersInsurance companies, repair facilities
Primary FocusEvaluating total loss claims, settlement processingAssessing vehicle damage, estimating repairs

While both roles work within the insurance industry and require similar credentials, the Total Loss Claims Processor primarily handles claims involving vehicles deemed a total loss, focusing on settlement calculations. In contrast, the Auto Damage Adjuster assesses vehicle damage on-site to determine repair costs. Understanding these differences helps job seekers identify the right career path within auto insurance claims.

What are the key skills and qualifications needed to thrive as a Total Loss Claims Processor, and why are they important?

To thrive as a Total Loss Claims Processor, you need strong knowledge of insurance policies, claims procedures, and relevant state regulations, typically supported by experience in the insurance industry or related certifications. Proficiency with claims management software, estimating tools like CCC One or Mitchell, and standard office systems is commonly required. Attention to detail, strong organizational skills, and effective communication are crucial soft skills for accurately handling claims and interacting with customers. These abilities are essential to ensure efficient claim resolution, regulatory compliance, and customer satisfaction in a fast-paced insurance environment.

What does a Total Loss Claims Processor do?

A Total Loss Claims Processor is responsible for handling insurance claims where a vehicle is considered a total loss, usually after an accident or theft. They review documentation, assess claim validity, calculate the actual cash value of the vehicle, and work with policyholders to settle the claim. Their role also involves coordinating with other departments, communicating with customers, and ensuring that all required paperwork is completed accurately and efficiently. By guiding claimants through the total loss process, they help ensure a fair and timely resolution.

What are some common challenges faced by Total Loss Claims Processors and how can they be addressed?

Total Loss Claims Processors often encounter challenges such as handling high case volumes, communicating sensitive information to policyholders, and coordinating with multiple parties like appraisers, adjusters, and salvage vendors. Successfully managing these responsibilities requires strong organizational skills and clear, empathetic communication. Building a solid understanding of insurance policies and regularly collaborating with team members can help streamline complex cases and ensure timely, accurate claims resolutions.
More about Total Loss Claims Processor jobs
What job categories do people searching Total Loss Claims Processor jobs look for? The top searched job categories for Total Loss Claims Processor jobs are:
Total Loss Claims Processor jobs near you
Infographic showing various Total Loss Claims Processor job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $39,863 per year, or $19.2 per hour.
Total Loss Claims Specialist

Total Loss Claims Specialist

First Chicago Insurance Company (FCIC)

Chicago, IL • On-site

$40K - $58K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

First Chicago Insurance rating

5.7

Company rating: 5.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

267th of 281 rated insurance

Job description

Join First Chicago Insurance Company (FCIC) as a Full-Time Total Loss Claims Specialist and immerse yourself in a dynamic environment designed for those who thrive on making a difference! Located in Bedford Park, IL, this onsite position offers you the thrilling opportunity to navigate the complexities of auto claims, turning challenges into innovative solutions. Collaborate with a fun and energetic team that prioritizes customer-centricity and excellence, making every day a unique adventure.

Here, your expertise will directly impact clients' lives, ensuring they receive the support they deserve in their time of need. If you're ready to elevate your career in a high-performance culture where your contributions are valued and celebrated, this is your chance to shine! You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, and Snack/Drink Room. Seize the moment and become an integral part of a company that champions innovation and service.

A little about First Chicago Insurance Company (FCIC)

Are you preparing for your upcoming graduation and starting your career? Are you a recent college grad looking for that perfect opportunity? If you are looking for a rewarding career in the insurance industry, and not just a job, we have the perfect opportunity for YOU! We offer the training and support to start your career in the insurance industry!

What's your day like?

As a Full-Time Total Loss Claims Specialist at First Chicago Insurance Company (FCIC), you will review and determine the course of action for each assigned claim, leveraging your technical expertise to support the final disposition of losses. Your role involves investigating and evaluating total loss files for both insureds and third-party claimants, ensuring prompt follow-up on necessary documentation like signed titles to facilitate efficient salvage resolution. You will maintain thorough documentation and keep accurate records of each claim's activity while prioritizing and organizing work to ensure timely conclusions. By preparing and presenting claim evaluations for settlement authority, you will directly collaborate with both internal and external customers to establish facts and gather evidence.

Your professional interactions with vendors will uphold our company's commitment to quality service, while also providing exceptional customer service to all parties involved. This is your opportunity to make a real impact in the insurance industry!

What you need to be successful

To excel as a Full-Time Total Loss Claims Specialist at First Chicago Insurance Company (FCIC), you need a solid foundation of skills and experiences that align with our dynamic work environment. Ideally, you possess 2-3 years of previous auto insurance or auto-related experience, coupled with excellent analytical and organizational abilities. Strong interpersonal and communication skills-both verbal and written-are essential as you will interact with various stakeholders. A general working knowledge of claims policies, file procedures, and state rules and regulations is crucial for navigating the complexities of each claim.

The ability to pass written examinations for licensing as a Claims Adjuster is required. While a college degree and prior claims experience are preferred, familiarity with online claims systems will set you apart from the competition. Being bi-lingual is a plus, enabling you to connect with a broader range of clients and enhance customer service delivery.

Knowledge and skills required for the position are:

QUALIFICATIONS:

  • 2-3 years previous auto claims insurance handling or other auto related experience required
  • Excellent analytical
  • organizational, interpersonal, and communication (verbal, written, and phone) skills
  • General working knowledge of policies, file procedures, state rules, and regulations
  • Ability to pass written examinations where required by state statutes to become a licensed Claims Adjuster
  • College degree preferred but not required
  • Ability to use on-line claims system
  • Bi-lingual in Spanish is a plus but not required
  • In-Office Position in Bedford Park, IL.
Connect with our team today!

If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!

Estimated Compensation Range: $40,000/year-$58,000/year*

*Published ranges are estimates


Job Posted by ApplicantPro

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