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Total Loss Claims Processor Jobs (NOW HIRING)

Assuranceamerica

Total Loss Adjuster

Mcallen, TX · On-site

Job Summary The Total Loss Adjuster will provide service to customers regarding claims involving ... Monitor title procurement process to ensure timely processing. * Monitor salvage for timely ...

Assuranceamerica

Total Loss Adjuster

Atlanta, GA · On-site

Job Summary The Total Loss Adjuster will provide service to customers regarding claims involving ... Monitor title procurement process to ensure timely processing. * Monitor salvage for timely ...

Assuranceamerica

Total Loss Adjuster

Tampa, FL · On-site

Job Summary The Total Loss Adjuster will provide service to customers regarding claims involving ... Monitor title procurement process to ensure timely processing. * Monitor salvage for timely ...

Assuranceamerica

OR · On-site

Job Summary The Total Loss Adjuster will provide service to customers regarding claims involving ... Monitor title procurement process to ensure timely processing. * Monitor salvage for timely ...

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All JobsTotal Loss Claims Processor Jobs

Total Loss Claims Processor information

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How much do total loss claims processor jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for total loss claims processor in the United States is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What is the difference between Total Loss Claims Processor vs Auto Damage Adjuster?

AspectTotal Loss Claims ProcessorAuto Damage Adjuster
CredentialsInsurance licensing, claims processing certificationsInsurance licensing, damage assessment certifications
Work EnvironmentOffice-based, claims departmentsOn-site inspections, repair shops, fieldwork
Industry UsageInsurance companies, claims centersInsurance companies, repair facilities
Primary FocusEvaluating total loss claims, settlement processingAssessing vehicle damage, estimating repairs

While both roles work within the insurance industry and require similar credentials, the Total Loss Claims Processor primarily handles claims involving vehicles deemed a total loss, focusing on settlement calculations. In contrast, the Auto Damage Adjuster assesses vehicle damage on-site to determine repair costs. Understanding these differences helps job seekers identify the right career path within auto insurance claims.

What are the key skills and qualifications needed to thrive as a Total Loss Claims Processor, and why are they important?

To thrive as a Total Loss Claims Processor, you need strong knowledge of insurance policies, claims procedures, and relevant state regulations, typically supported by experience in the insurance industry or related certifications. Proficiency with claims management software, estimating tools like CCC One or Mitchell, and standard office systems is commonly required. Attention to detail, strong organizational skills, and effective communication are crucial soft skills for accurately handling claims and interacting with customers. These abilities are essential to ensure efficient claim resolution, regulatory compliance, and customer satisfaction in a fast-paced insurance environment.

What does a Total Loss Claims Processor do?

A Total Loss Claims Processor is responsible for handling insurance claims where a vehicle is considered a total loss, usually after an accident or theft. They review documentation, assess claim validity, calculate the actual cash value of the vehicle, and work with policyholders to settle the claim. Their role also involves coordinating with other departments, communicating with customers, and ensuring that all required paperwork is completed accurately and efficiently. By guiding claimants through the total loss process, they help ensure a fair and timely resolution.

What are some common challenges faced by Total Loss Claims Processors and how can they be addressed?

Total Loss Claims Processors often encounter challenges such as handling high case volumes, communicating sensitive information to policyholders, and coordinating with multiple parties like appraisers, adjusters, and salvage vendors. Successfully managing these responsibilities requires strong organizational skills and clear, empathetic communication. Building a solid understanding of insurance policies and regularly collaborating with team members can help streamline complex cases and ensure timely, accurate claims resolutions.
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What job categories do people searching Total Loss Claims Processor jobs look for? The top searched job categories for Total Loss Claims Processor jobs are:
Total Loss Claims Processor jobs near you
Infographic showing various Total Loss Claims Processor job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,863 per year, or $19.2 per hour.
Total Loss Specialist

Total Loss Specialist

ORNL Federal Credit Union

Knoxville, TN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This position is based at our Northshore Branch (2077 Town Center Blvd, Knoxville, TN 37922). It follows a hybrid/remote schedule (in the office 3-4 days/week). This is not a fully remote position. The deadline to apply for this opportunity is June 4, 2026.

Job Summary: The Total Loss Specialist serves as the primary liaison between members and all parties involved in the total loss claims process, including insurance, warranty/service, and GAP providers. This role manages the end-to-end claims process to ensure timely receipt and application of proceeds, minimizing financial loss for both the member and the credit union.

The position collaborates with internal lending teams and external partners to coordinate claim resolution while maintaining accurate documentation and data integrity. All activities are conducted in compliance with applicable state and federal regulations, as well as credit union policies, supporting effective loss mitigation and a positive member experience during challenging situations.

Essential Functions & Responsibilities:

  • Serves as the primary point of contact for members, external vendors, and internal teams throughout the total loss process. Files claim documentation on behalf of members, explains the claims process, and conducts ongoing follow-up with vendors to ensure timely receipt of proceeds and efficient resolution.
  • Reviews loans involved in total loss events to identify and process all applicable refunds and cancellations of add-on products, including service contracts and warranties, to maximize recovery and minimize financial loss.
  • Provides timely notifications to members and internal departments regarding deficiency balances following completion of the total loss process, supporting effective member resolution and next-step actions.
  • Processes insurance, refund, and GAP payments, ensuring accurate application to member accounts, proper documentation, and compliance with internal controls and regulatory requirements.
  • Performs other job-related duties as assigned.

Work Experience:

  • One or more years of loan experience is required.
  • One of more years of financial experience is required.

Education: 

  • A high school diploma or GED is required. A associate's degree or bachelor's degree in business related field is preferred.

Other skills required: 

  • Proficient in Microsoft Office Suite, to include Word, Excel and PowerPoint.
  • Excellent time management skills and accustomed to working with deadlines.
  • Excellent organizational and analytical skills.
  • Ability to communicate clearly and professionally with all levels of an organization.
  • Excellent written and verbal communication skills, including business writing ability.
  • Must be detail-oriented and be able to maintain a high level of accuracy

Apply