Title Operations Manager Jobs in Tulsa, OK (NOW HIRING)

Organization
Operations Assessor
Pay
$4,865.83
Pay Frequency
Monthly
Full Time / Part Time
Full time
Job Summary
Position Description:
Under general direction of the Operations Manager, the Title Research Supervisor is a professional supervisory role that plans, organizes, and directs the daily operations of the Title Research department, exercising independent judgment and discretion. This position provides leadership and support to department staff who research property ownership, deeds, and title records; ensures the accuracy and timely completion of title research, change orders, and related documentation; and coordinates departmental workflow with other departments, executive staff, and other offices.
This job description may be updated at any time to accommodate evolving requirements and responsibilities of the Assessor's Office.
All Job Descriptions are approved as final by the Tulsa County Assessor or designee as of the listed revision date above.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.
All offers of employment are contingent upon the successful completion of a background investigation, as applicable laws permit.
All Assessor Employees are expected to:
• Work independently and in a team with tact, support, and cooperation for customers, co-workers, and supervisors.
• Be capable of effectively using Microsoft Office applications, including Word and Excel.
• Perform other duties as assigned, assist in all functions of the office, and train co-workers.
• Be aware that work may be occasionally required outside normal business hours, and time off may be discouraged during certain customer-support periods.
As this is a public office, and due to conflict of interest concerns, all employees of the Tulsa County Assessor's Office must place any real estate license in an INACTIVE status while employed here, or as soon as any current transactions are completed.
Job Description
Leadership Expectations:

• Demonstrate sound judgment, professionalism, integrity, and accountability.

• Remain teachable and receptive to coaching, feedback, and new ideas.

• Consider different perspectives when making decisions.

• Take responsibility for decisions and be willing to acknowledge and correct mistakes.

• Develop employees by providing guidance, training, support, and opportunities for growth.

• Create an environment that encourages teamwork, open communication, mutual respect, and accountability.

• Approach difficult personnel situations fairly, consistently, and professionally.

• Demonstrate initiative by identifying problems, developing solutions, and continually seeking opportunities to improve departmental operations.

Examples of Work Performed:

• Provide day-to-day leadership and direction, train, coach, develop, discipline, motivate, and support assigned staff.
• Monitor employee workload, performance, attendance, and overall departmental operations.
• Review past performance, plan, assign, organize, and coordinate the work of assigned staff.
• Ensure departmental work, projects, statutory requirements, and deadlines are completed.

• Communicate relevant information, expectations, policy changes, and organizational priorities to department employees.
• Communicate department issues, needs, and requests to management.

• Participate in recruiting, interviewing, hiring, training, discipline, and termination processes.

• Conduct annual performance evaluations and maintain accurate and appropriate documentation related to employee performance, discipline, and significant departmental issues.

• Monitor quality-control measures and prepare or maintain reports requested by management.

• Identify opportunities to improve departmental processes, efficiency, consistency, and quality.

• Collaborate with other departments, executive staff, and outside offices to resolve issues and accomplish organizational objectives.

• Respond to escalated taxpayer or customer concerns.

• Address workplace conflicts and personnel concerns.

Required Skills, Knowledge, and Abilities:

• Working knowledge of real property records, deeds, conveyances, and recorded instruments, and the ability to interpret legal descriptions affecting property ownership.

• Knowledge of Oklahoma recording, conveyance, and ad valorem statutes as they relate to property ownership and assessment.

• Ability to plan, organize, assign, and review the work of department staff, and to establish priorities to meet statutory deadlines.

• Knowledge of supervisory principles and practices, including performance management, coaching, discipline, and employee development.

• Proficiency with Microsoft Office applications (Word, Excel, Teams) and the county land records and mapping systems used by the department.

• Ability to identify process improvements and lead departmental improvement initiatives.

• Ability to maintain confidentiality and exercise discretion when handling sensitive personnel, taxpayer, and title-related matters.

Additional Job Description
Education/Experience:

• High school diploma or equivalent required.

• Associate or bachelor's degree in business, paralegal studies, real estate, or a related field preferred.

• Three to five years of experience in title research, land records, real estate, or a related field required.

• Prior supervisory experience preferred.

• Previous experience working in a government or property assessment environment is a plus.

Supervisory Responsibilities:
This position directly supervises the Title Research department, including Title Research Specialists, Title Research Technicians, and Title Research Assistant. Supervisory responsibilities are carried out in accordance with the Assessor's Office policies and applicable law, and include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Language Skills:
Ability to effectively interpret written, verbal, and procedural instructions, including legal descriptions and recorded instruments.
Ability to communicate clearly and professionally with staff, management, taxpayers, title companies, external agencies, and the public, including in difficult or sensitive situations.
Ability to prepare reports, correspondence, performance documentation, and operational documentation.
Ability to summarize, prioritize, and present department concerns and staff needs to management.
Ability to effectively present information and respond to questions from staff, management, and the public.
Mathematical Skills:
Ability to perform basic arithmetic operations (addition, subtraction, multiplication, division) and calculate percentages, prorations, and ratios using common fractions, decimals, and whole numbers.
Reasoning Ability:
Ability to define problems, gather relevant information, establish facts, and identify and implement effective solutions, particularly in situations where standard solutions may not be available.
Ability to interpret and follow instructions in written, oral, or diagram form.
Ability to exercise sound, independent judgment in personnel and departmental matters.
Certificates, Licenses, and Registration:

• Upon hire, obtain Certificate of Advanced Accreditation as provided for in Title 68 O.S. §2816.

• Notary Public commission preferred, or ability to obtain within the introductory period.

• Certification or training in title examination, land records research, or real property law preferred but not required.

Physical Demands
Employee is regularly required to use hands and fingers for keyboarding and data entry; frequently required to speak, hear, and move about independently.
The employee may occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close, distance, peripheral, depth perception, and the ability to adjust focus.
Work Environment
This position will work in a typical downtown office environment.
The noise level is usually low to moderate.
Benefits Provided, and Offered (No benefits are available for part time positions)
The full-time incumbent will be eligible for the full package of Tulsa County Benefits according to the existing eligibility schedule, to include, but not limited to;

• 13 paid holidays, 15 days' vacation and 12 days personal Leave, both accrued monthly

• Retirement Pension Plan (defined benefit), 457 Deferred Compensation, 401a Match, 457b Roth

• Annual merit pay review after one year

• Post Employment Health Plan after one year

• Health incentive, Safety Incentive, Education Tuition Assistance

• Longevity pay after 2 years, Safety Bonus

• Pre-tax Flexible Spending Account for medical

• Covered Parking available, Credit Union

Insurance Policies Provided, or Partially Provided;
Health and Prescription, CareATC Clinic, Telemedicine, $50K Life Insurance, Long-Term Disability Optional Insurance
Additional Policies Available: Dental, Vision, Additional Life, Accidental Death & Dismemberment, Short-term Disability, Long-term Care, Cancer, Accident, Critical Illness, ID Theft Protection.
Location
HQ