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Tier 3 Jobs in Georgia (NOW HIRING)

Iron Grid Networks

Be Seen First

Service Desk Tier 1

Jefferson, GA · On-site

$35K - $45K/yr

Provide first-level support for hardware and software problems, escalating more complex issues to Tier 2 or Tier 3 support teams as necessary. * Maintain accurate records of all service requests and ...

Iron Grid Networks

Be Seen First

Service Desk Tier 1

Jefferson, GA · On-site

$35K - $45K/yr

Provide first-level support for hardware and software problems, escalating more complex issues to Tier 2 or Tier 3 support teams as necessary. * Maintain accurate records of all service requests and ...

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All JobsTier 3 JobsTier 3 Jobs in Georgia

Tier 3 information

See Georgia salary details

$18.7K

$57.8K

$104.3K

How much do tier 3 jobs pay per year?

As of Sep 5, 2026, the average yearly pay for tier 3 in Georgia is $57,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,681.00 and $71,192.00 per year, depending on experience, location, and employer.

What is a Tier 3 support specialist?

Tier 3 support specialists are highly skilled technical experts who handle the most complex and challenging issues that cannot be resolved by Tier 1 or Tier 2 support teams. They typically have deep knowledge of the company's products, services, or systems and may work closely with engineering or development teams to diagnose and resolve advanced problems. In addition to troubleshooting, Tier 3 specialists may also create documentation, identify recurring issues, and recommend improvements to prevent future incidents. Their expertise is crucial for maintaining high customer satisfaction and ensuring the smooth operation of technical systems.

What types of complex issues does a Tier 3 support specialist typically handle, and how do they collaborate with other support tiers?

A Tier 3 support specialist is responsible for resolving the most complex and technical issues that could not be solved by Tier 1 or Tier 2 teams. These often include deep-dive troubleshooting of software bugs, infrastructure failures, or advanced configuration problems. Tier 3 specialists regularly collaborate with Tier 1 and Tier 2 teams by providing guidance, creating documentation, and sometimes conducting training sessions. They may also work closely with engineering or development teams to escalate and resolve product defects, ensuring a smooth resolution for the end user.

What are the key skills and qualifications needed to thrive as a Tier 3 support engineer, and why are they important?

To thrive as a Tier 3 Support Engineer, you need advanced troubleshooting skills, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems like Jira or ServiceNow, and specialized certifications (such as CompTIA, Microsoft, or Cisco) are highly valued. Excellent problem-solving, communication, and collaboration skills help you resolve complex issues and work effectively with both technical teams and end users. These abilities are crucial for efficiently addressing escalated issues, minimizing downtime, and ensuring customer satisfaction.

What is the difference between Tier 3 vs Tier 2?

AspectTier 3Tier 2
Required CredentialsCertifications like CompTIA Security+, Network+, or equivalentSimilar certifications, often with additional specialized training
Work EnvironmentData centers, network operations centers, or on-site technical supportOffice settings, remote support, or on-site troubleshooting
Employer & Industry UsageIT service providers, telecom companies, data centersIT departments, managed service providers, telecom

Tier 3 technicians typically handle more complex network issues and require relevant certifications. They work in data centers or on-site environments, often supporting large organizations or service providers. Tier 2 roles focus on troubleshooting and resolving less complex problems, often serving as a bridge between Tier 1 support and Tier 3 specialists. Understanding these differences helps in career planning and job search strategies.

Are Tier 3 jobs in demand?

Tier 3 jobs, often involving advanced technical skills or specialized knowledge, tend to be in steady demand due to their critical roles in organizations. These positions typically require certifications or experience and are essential for supporting higher-tier functions, making them relatively stable in the job market.

What are the common Tier 3 job responsibilities?

Tier 3 technicians are responsible for handling complex technical issues that Tier 1 and Tier 2 cannot resolve, including advanced troubleshooting, system analysis, and root cause identification. They often work with specialized tools, provide mentorship to lower tiers, and may be involved in system upgrades, security, and documentation to ensure optimal performance and security. Strong technical knowledge, problem-solving skills, and relevant certifications are typically required for this role.

What are popular job titles related to Tier 3 jobs in Georgia?

For Tier 3 jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Tier 3 jobs in Georgia look for?

The top searched job categories for Tier 3 jobs in Georgia are:

Tier 3 jobs near you
Infographic showing various Tier 3 job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,765 per year, or $27.8 per hour.

Service Desk Engineer Tier 1

Resolution Technologies

Roswell, GA • On-site

Other

Re-posted 6 days ago

Key responsibilities

  • Serve as the first point of contact for inbound client requests via phone, email, and ticketing system.

  • Troubleshoot and resolve common hardware, software, Microsoft 365, and basic network issues, escalating complex problems to higher-tier engineers.

  • Maintain ownership of support tickets, document troubleshooting steps, and provide timely updates to customers throughout the support process.

Job description

Job Description
Service Desk Engineer (Tier 1) ***Role will be onsite 5 days per week and move to a 3/2 hybrid set up after 6 months of training based upon performance***
Service Desk Engineer Position Summary The Service Engineer (Tier 1) is responsible for delivering timely, professional, and high-quality technical support to our Consulting clients. This role serves as the first point of contact for end users seeking technical assistance and is responsible for troubleshooting common hardware, software, Microsoft 365, and networking issues while delivering an exceptional customer experience.
The Service Engineer (Tier 1) is expected to efficiently assess customer issues, resolve incidents whenever possible, and appropriately escalate more complex technical problems to higher-tier engineers. Success in this role requires strong customer service skills, excellent communication, attention to detail, and a commitment to following established processes and service standards.
This position plays a critical role in ensuring client satisfaction by maintaining ownership of support requests, communicating proactively with customers, and contributing to the overall success of the Service Desk. Service Desk Operations
  • Serve as the first point of contact for inbound client requests via phone, email, and ticketing system.
  • Answer customer calls professionally, assess technical issues, and determine the appropriate resolution path.
  • Troubleshoot and resolve common hardware, software, printer, Microsoft 365, password, workstation, mobile device, and basic network issues.
  • Escalate incidents requiring advanced technical expertise to Tier 2 or Tier 3 engineers following established escalation procedures.
  • Maintain ownership of assigned tickets until resolution or proper handoff.
  • Ensure tickets are accurately documented, updated, and progressed according to company standards.
  • Meet Service Level Agreement (SLA) expectations for response times, communication, and ticket resolution.
  • Provide customers with timely updates throughout the lifecycle of every support request.
  • Participate in daily ticket triage and assist in maintaining a healthy Service Desk queue.
  • Follow established Standard Operating Procedures (SOPs), documentation standards, and security policies.
  • Assist with workstation setup, new user onboarding, and basic equipment deployment.
  • Participate in the rotating on-call schedule as assigned.
Technical Support Responsibilities
  • Diagnose and resolve first-level technical issues involving Windows/macOS workstations, Microsoft 365, email, printers, mobile devices, VPN, networking, and remote support tools.
  • Perform basic troubleshooting before escalating issues.
  • Monitor and review security alerts or suspicious activity and escalate according to company procedures.
  • Review client outages and communicate appropriately with leadership and senior engineers.
  • Assist with endpoint provisioning, software installations, updates, and system configuration.
  • Document troubleshooting steps and resolutions to improve the knowledge base.
Customer Experience
  • Deliver a professional, courteous, and positive support experience on every customer interaction.
  • Demonstrate empathy, patience, and professionalism while resolving technical issues.
  • Communicate technical information clearly to users with varying technical abilities.
  • Keep customers informed with regular updates until issues are resolved.
  • Build trust by taking ownership of customer issues and following through on commitments.
  • Provide basic user education and training when appropriate.
Team Collaboration
  • Work closely with Tier 2, Tier 3, Project Engineers, and leadership.
  • Ask questions, seek guidance, and actively learn from senior engineers.
  • Share knowledge and contribute to continuous improvement initiatives.
  • Participate in team huddles, technical discussions, and training sessions.
  • Support teammates during periods of high ticket volume.
Documentation & Process
  • Maintain complete, accurate, and detailed ticket documentation.
  • Record troubleshooting steps, customer communications, and resolutions.
  • Follow documentation standards to ensure continuity of support.
  • Contribute to knowledge base articles and internal documentation.
  • Identify recurring issues and recommend improvements.
  • Follow all security, compliance, and client confidentiality requirements.
Qualifications
  • 0-2 years of Help Desk, MSP, or customer service experience preferred.
  • Strong customer service and communication skills.
  • Basic knowledge of Windows 10/11, Microsoft 365, Active Directory/Entra ID, networking fundamentals, and remote support tools.
  • Strong organizational and time management skills.
  • Ability to work effectively in a fast-paced MSP environment.
  • Experience with ConnectWise Manage or similar PSA preferred.
  • CompTIA A+, Network+, Microsoft Fundamentals, or equivalent experience is a plus.
Preferred Traits
  • Positive, team-first attitude.
  • Strong analytical and problem-solving mindset
  • Strong customer service mindset.
  • Excellent verbal and written communication skills.
  • Strong sense of ownership and accountability.
  • Curious with a desire to continuously learn.
  • Calm and professional under pressure.
  • Detail-oriented and process-driven.
  • Adaptable to changing technologies.
  • Demonstrates integrity and professionalism.
Performance Expectations
  • Meets or exceeds SLA response times.
  • Maintains high-quality ticket documentation.
  • Provides proactive customer communication.
  • Demonstrates continuous technical growth.
  • Escalates issues appropriately.
  • Contributes positively to team collaboration.
  • Delivers an exceptional customer experience.
  • Maintains consistent ticket ownership.
Reporting Structure The Service Engineer (Tier 1) reports directly to the Service Desk Supervisor and works closely with Tier 2 Engineers, Tier 3 Engineers, Project Engineers, and the Chief Operations Officer (COO) to deliver exceptional client support.
This role does not include supervisory or HR responsibilities.
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