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Tier 3 Process Assistant Jobs in Florida (NOW HIRING)

Chartis Federal

RF Network Engineer

Orlando, FL · On-site

Provide Tier II / Tier III technical support and troubleshooting to diagnose and resolve network ... Operate within established configuration and change management processes to ensure all network ...

Chartis Federal

RF Network Engineer

Orlando, FL · On-site

Provide Tier II / Tier III technical support and troubleshooting to diagnose and resolve network ... Operate within established configuration and change management processes to ensure all network ...

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All JobsTier 3 Process JobsTier 3 Process Assistant JobsTier 3 Process Assistant Jobs in Florida

Tier 3 Process Assistant information

What is the difference between Tier 3 Process Assistant vs Tier 2 Process Assistant?

AspectTier 3 Process AssistantTier 2 Process Assistant
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; some experience preferred
Work EnvironmentManufacturing or production facilities, often in warehousesManufacturing or production facilities, often in warehouses
Employer UsageCommonly used in large manufacturing plants and distribution centersUsed in similar settings, often as a stepping stone to higher roles

Both roles involve supporting production processes, but Tier 3 Process Assistants typically have more responsibilities and require more experience. They often serve as team leads or coordinators within manufacturing environments, whereas Tier 2 Process Assistants focus on assisting with daily operations under supervision.

What is a Tier 3 Process Assistant?

Tier 3 Process Assistants are experienced employees who support operations by handling advanced process issues, training new associates, and ensuring that workflows run smoothly. They often act as a bridge between associates and managers, troubleshooting problems and escalating complex situations as needed. Their responsibilities typically include monitoring productivity, providing process improvements, and ensuring adherence to company policies and safety standards. This role requires strong leadership, communication, and problem-solving skills.

How does a Tier 3 Process Assistant typically collaborate with other teams to resolve complex operational issues?

Tier 3 Process Assistants often serve as escalation points for operational problems that frontline teams cannot resolve. They work closely with supervisors, quality assurance, and technical support teams to identify root causes and implement process improvements. Regular communication and cross-functional meetings are essential for sharing insights and ensuring alignment on solutions. This collaborative approach helps maintain workflow efficiency and supports continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a Tier 3 Process Assistant?

To thrive as a Tier 3 Process Assistant, you need strong organizational skills, attention to detail, and a solid understanding of warehouse or logistics operations, often supported by experience or relevant training. Familiarity with warehouse management systems (WMS), inventory tracking tools, and data entry software is typically required. Exceptional problem-solving abilities, leadership, and effective communication set outstanding candidates apart in this role. These skills and qualities are crucial for ensuring efficient processes, accurate order fulfillment, and smooth team coordination in high-volume operational environments.
What are popular job titles related to Tier 3 Process Assistant jobs in Florida? For Tier 3 Process Assistant jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Tier 3 Process Assistant jobs in Florida look for? The top searched job categories for Tier 3 Process Assistant jobs in Florida are:
What cities in Florida are hiring for Tier 3 Process Assistant jobs? Cities in Florida with the most Tier 3 Process Assistant job openings:
Tier 3 Process Assistant jobs near you
Infographic showing various Tier 3 Process Assistant job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Application Support Engineer - Level 3

Andor Health

Orlando, FL • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Job Title: Application Support Engineer – Level 3       Location: Orlando, FL

Job Type: Full-time                                              Reports to: Application Support Mgr

Position Overview

At Andor, the Tier 3 Application Support Engineer is the primary technical authority and key link between customer-facing teams and Engineering. This role resolves the most complex, non-routine issues that require deep code analysis, database querying, or architectural troubleshooting beyond standard support playbooks. Because Andor operates in healthcare, the position also has direct responsibility for interoperability, data integrity, and compliance in systems that handle patient data; it is not a general Tier 3 support role.

Required Qualifications

Healthcare experience

Minimum 2 years supporting, implementing, or integrating software used in a healthcare / clinical / HIPAA-regulated environment (e.g., EHR, practice management, clinical interoperability, health-plan or claims systems). General enterprise support experience without a healthcare employer or healthcare-specific product does not satisfy this.

Coding / programming experience

Minimum 2 years writing and maintaining code in .NET, Python, or JavaScript, along with working proficiency in SQL and REST APIs — e.g., scripting fixes, building internal tools, automation, or API integration work. Query-writing alone does not satisfy this; there should be evidence of general-purpose programming in one of the listed languages.

Overall experience

Minimum 3 years in application/production support, software support engineering, or a closely related role.

Compliance exposure

Direct working experience in a HIPAA-regulated environment; SOX or other regulated-industry experience is a plus but does not substitute for HIPAA exposure.

Education

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience (4+ years) in lieu of degree.

Preferred Qualifications

•     HL7 (ADT, SIU) and FHIR (R4 resources and Bundles) hands-on integration experience.

•     Experience with Azure Monitor, Azure DevOps, Zendesk, or Slack in a support workflow.

Preferred Certifications

•     HL7/FHIR Proficiency, Microsoft Power BI Data Analyst (PL-300), Azure Data Fundamentals

Core Technical Competencies

•     Multi-Platform OS Diagnostics: Expert-level support for Windows (10/11), macOS, iOS, and Android, including profile corruption, driver conflicts, and registry/plist issues.

•     Programming & Scripting (Required): Working proficiency (2+ years) in .NET, Python, or JavaScript, plus SQL and REST API development/integration, for building automation, internal tooling, or integration fixes.

•     Advanced Troubleshooting: Network diagnostics (DNS, latency, packet tracing) using tools like Ping Plotter, Ninja RMM, or VPN stability monitors.

•     Support & Collaboration Ecosystem: Mastery of the ticket lifecycle and inter-departmental workflows within Zendesk, Slack, and Azure DevOps.

•     Data & Interoperability Literacy: Working knowledge of SQL concepts and API/APK structures; ability to navigate healthcare data standards, specifically HL7 (ADT, SIU) and FHIR.

•     Standardized Communication: High-level verbal and written skills for documenting complex resolutions in the internal Knowledge Base and providing clear updates to customers.

Senior Tier (Level 3) Responsibilities

A. Architectural & Industry Domain Expertise

•     Serve as subject matter expert for healthcare data exchange (HL7/FHIR), ensuring seamless integration between the platform and clinical systems.

•     Partner with Implementation teams to audit client customizations and QA teams to validate enhancements before production release.

B. Advanced Root Cause Analysis (RCA)

•     Act as the definitive authority for issues Tiers 1 and 2 cannot resolve; review application and system logs, debug the underlying code, and identify and implement the fix.

•     Translate front-end issues into actionable technical requirements for developers, distinguishing between environmental gaps and code-based bugs.

C. Data Analytics & Proactive Monitoring

•     Use Power BI and Azure Monitor to identify system instability or emerging failure trends before they impact end users.

•     Refine data queries and reporting structures to better measure customer satisfaction and system uptime.

D. Leadership & Knowledge Engineering

•     Identify knowledge gaps within Tier 1 and 2 teams; design and lead "Deep-Dive" training sessions to increase departmental technical velocity.

•     Act as the "Voice of the Customer," advocating for product feature improvements based on recurring technical friction points.

E. Autonomous Ownership & Crisis Management

•     Independently identify and manage critical system outages, coordinating stakeholder communication and internal escalations through to resolution.

•     Assist leadership with team scheduling and supervision of Level 1 agents, ensuring queue velocity is maintained without direct oversight.

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change, or rescind the work assignments of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.

At Andor Health, our greatest strength comes from bringing together talented people with diverse perspectives to support the technological needs of physicians, hospitals, and post-acute organizations across the globe. Andor Health offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Andor Health's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation, or gender identity or expression or any other legally protected category. Applicants for North American based positions with Andor Health must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

Drug Free Workplace

Employment Type: FULL_TIME

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