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Tier 3 Customer Service Jobs (NOW HIRING)

Hello Heart

Tier 3 Support Engineer

$90K - $110K/yr

Triage, investigate, and resolve production-related issues across backend services, data workflows ... Monday - Friday / 8 AM - 5 PM EST * 3+ years of experience handling Tier 3 technical support ...

New

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85K - $95K/yr

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a ... Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and ...

Strativia

Helpdesk Specialist- Tier 3

Washington, DC · On-site

The Tier 3 Support Specialist provides advanced technical support and root-cause analysis for ... Support service restoration and incident closure in accordance with established procedures.

Protingent

Helpdesk Technician Tier 3

Bellevue, WA · On-site

$32 - $46/hr

Customer-focused attitude with excellent interpersonal skills. * Ability to work under pressure and ... The service provider will possess a high degree of trust and integrity, communicate openly and ...

Priwils

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Priority Dispatch Corp.

$108K/yr

The successful candidate will provide culturally sensitive services to low-income NAICA clients ... The Staff Attorney Tier III is responsible for, but not limited to: * Provide clients with ...

Cricket Wireless LLC.

$89K - $175K/yr

... providing Tier 3 network service and superior troubleshooting expertise. **Job Duties ... Supports an organization's local area network (LAN), wide area network (WAN), customer networks ...

TekSynap

Tier 3 System Sustainment Engineer

Aurora, CO · On-site

Provide Tier 2/Tier 3 sustainment and engineering support for AV and multimedia systems in support ... customers. We offer our full-time employees a competitive benefits package to include health ...

TekSynap

Tier 3 System Sustainment Engineer

Aurora, CO · On-site

... customers. We offer our full-time employees a competitive benefits package to include health ... Provide Tier 2/Tier 3 sustainment and engineering support for AV and multimedia systems in support ...

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Tier 3 Customer Service information

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How much do tier 3 customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for tier 3 customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Tier 3 Customer Service vs Tier 2 Customer Service?

AspectTier 3 Customer ServiceTier 2 Customer Service
CredentialsBasic customer service training, sometimes technical certificationsSimilar or slightly less technical training, focus on general support
Work EnvironmentTechnical support centers, specialized support teamsCall centers, help desks, general support roles
Employer & Industry UsageTech companies, software providers, telecomsRetail, service industries, broad customer support

Tier 3 Customer Service typically involves handling complex technical issues requiring specialized knowledge, whereas Tier 2 Customer Service focuses on resolving common customer inquiries and basic technical problems. Tier 3 agents often work with more advanced tools and have higher technical credentials, making their roles more specialized within customer support teams.

What is Tier 3 Customer Service?

Tier 3 Customer Service refers to the highest level of technical support within a customer service team, typically handling complex issues that Tier 1 and Tier 2 cannot resolve. It often requires specialized knowledge, advanced troubleshooting skills, and familiarity with technical tools or systems. Employees in this role may work closely with product development or engineering teams to resolve escalated customer problems.

What is a tier 3 customer service help desk job description?

A Tier 3 customer service help desk job involves handling complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. It requires advanced troubleshooting skills, in-depth product knowledge, and often involves collaborating with engineering or development teams to resolve escalated problems efficiently.

What states have the most Tier 3 Customer Service jobs?

States with the most job openings for Tier 3 Customer Service jobs include:

What are popular job titles related to Tier 3 Customer Service jobs?

For Tier 3 Customer Service jobs, the most frequently searched job titles are:

Tier 3 Support Engineer

Remote

Hello Heart
Fitness and Sports Centers • 11 - 50 employees
Learn more about Hello Heartexternal

$90K - $110K/yr

Full-time

Posted 3 days ago

New

Job description

About the role:

Hello Heart is growing, and we are looking for a Tier 3 Support Engineer to join our dynamic team. In this role, you will be responsible for investigating and resolving complex technical issues, backend services, and serving as a trusted technical partner for our internal teams. This role is a strong fit for someone who is curious, technically sharp, collaborative, and motivated by meaningful work. 

Reporting to our Director of Technical Operations, you'll work across three core areas: investigating technical user issues, supporting client integrations, and diving into data (analysis, troubleshooting, and transformation). This role is not user or client facing.

Responsibilities:

  • Triage, investigate, and resolve production-related issues across backend services, data workflows, and technical support systems
  • Support bug fixes and technical investigations through scripting, database queries, and backend data analysis
  • Troubleshoot application logs (AWS/Kibana) to identify root causes, patterns, and paths to resolution
  • Configure and troubleshoot JSON/YAML files to support issue resolution and system updates
  • Retrieve, analyze, and validate user data using SQL and MongoDB to support investigations, reporting, and internal requests
  • Partner with Engineering, Client Operations, User Support, and other internal teams to escalate issues, improve workflows, and reduce recurring support friction

Qualifications:

  • Must be located in CST or EST time zone
    • Expected working hours: Monday - Friday / 8 AM - 5 PM EST
  • 3+ years of experience handling Tier 3 technical support requests in high growth environment
  • Ability to read, understand, and troubleshoot code (Python, SQL, Scala, etc)
  • Ability to troubleshoot and configure JSON/YAML files
  • Proven hands-on experience working with AWS ecosystem (S3, SQS, Athena)
  • Proven hands-on experience working with MongoDB and SQL-based database management system 
  • Working knowledge of Kubernetes fundamentals (pods, deployments, services)
  • Excellent written/verbal communication and documentation skills, with the ability to communicate clearly across departments and varying levels of technical literacy
  • Experienced using artificial intelligence tools or agents in your daily workflow to accelerate technical investigation, summarize findings, improve documentation, and delegate repeatable tasks

The US base salary range for this full-time position is $90,000.00 to $110,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

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