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Tier 3 Customer Service Jobs (NOW HIRING)

Kikoff

Customer Support Escalations Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

Tier 3 Customer Support Specialist About This Role As a Tier 3 Customer Support Specialist, you will own Kikoff's most complex and sensitive customer escalations - the cases that go beyond what ...

GDIT

Tier III Administrator

Chantilly, VA · Hybrid

$114K - $155K/yr

... Services (GVS) such as Pexip into Microsoft 365 Teams ... You will troubleshoot,maintainoperational processes, and enhance customer satisfaction by resolving ...

AAC Inc.

End User Tier 3

Washington, DC · On-site

... customer service experience. Responsibilities : • Requires a high school diploma/GED and a ... Tier 3 experience supporting standard office computing equipment (PC's, laptops, tablets, mobile ...

kgs

NOC Technician Tier 3

Washington, DC · Hybrid

Koniag IT Services, Inc, a Koniag Government Services company , is seeking a NOC Technician Tier 3 to support KITS and our government customer in Washington, DC. This position requires the candidate ...

kgs

NOC Technician Tier 3

Washington, DC · Hybrid

Koniag IT Services, Inc, a Koniag Government Services company , is seeking a NOC Technician Tier 3 to support KITS and our government customer in Washington, DC. This position requires the candidate ...

AAC Inc

End User Tier 3

Washington, DC · On-site

... customer service attitude. · Must be able to work independently and within a team in a fast-paced environment. · Must be able to attain agency suitability clearance prior to start date. · ...

Hansel Auto Group

Technician - Tier 3

Petaluma, CA · On-site

$53K - $68K/yr

We sell and service eight of the most popular brands in the industry. While our primary business is ... We are fiercely committed to caring for our customers, our community, and each other. Our team ...

Hansel Auto Group

Technician - Tier 3

Petaluma, CA · On-site

$53K - $68K/yr

We sell and service eight of the most popular brands in the industry. While our primary business is ... We are fiercely committed to caring for our customers, our community, and each other. Our team ...

System One

Tier II/III Technical Support

Tulsa, OK · On-site

We're looking for a Tier II/Tier III Support professional who wants to expand their systems ... Strong customer service and communication skills. * Ability to prioritize and manage multiple ...

Unio Digital

Tier III Service Desk Engineer

Tucson, AZ · On-site +1

We are looking for an experienced Tier 3 Service Desk Technician with exceptional problem-solving ... Client-oriented approach with a passion for delivering high-quality customer service * Proven ...

ActioNet

Tier 3 Cybersecurity Analyst

Rockville, MD

$130K - $170K/yr

Description Tier 3 Cybersecurity Analyst Location: Rockville, MD Position Overview The Tier 3 ... We are committed to our customers by driving and sustaining Service Delivery Excellence.

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

NOC Engineer - Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer - Tier ... Ensure SLA adherence, service availability, and MTTR targets are consistently achieved. CORE ...

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Tier 3 Customer Service information

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How much do tier 3 customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tier 3 customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Tier 3 Customer Service vs Tier 2 Customer Service?

AspectTier 3 Customer ServiceTier 2 Customer Service
CredentialsBasic customer service training, sometimes technical certificationsSimilar or slightly less technical training, focus on general support
Work EnvironmentTechnical support centers, specialized support teamsCall centers, help desks, general support roles
Employer & Industry UsageTech companies, software providers, telecomsRetail, service industries, broad customer support

Tier 3 Customer Service typically involves handling complex technical issues requiring specialized knowledge, whereas Tier 2 Customer Service focuses on resolving common customer inquiries and basic technical problems. Tier 3 agents often work with more advanced tools and have higher technical credentials, making their roles more specialized within customer support teams.

What is Tier 3 Customer Service?

Tier 3 Customer Service refers to the highest level of technical support within a customer service team, typically handling complex issues that Tier 1 and Tier 2 cannot resolve. It often requires specialized knowledge, advanced troubleshooting skills, and familiarity with technical tools or systems. Employees in this role may work closely with product development or engineering teams to resolve escalated customer problems.

What is a tier 3 customer service help desk job description?

A Tier 3 customer service help desk job involves handling complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. It requires advanced troubleshooting skills, in-depth product knowledge, and often involves collaborating with engineering or development teams to resolve escalated problems efficiently.

What states have the most Tier 3 Customer Service jobs?

States with the most job openings for Tier 3 Customer Service jobs include:

What are popular job titles related to Tier 3 Customer Service jobs?

For Tier 3 Customer Service jobs, the most frequently searched job titles are:

Customer Support Escalations Specialist

Phoenix, AZ • On-site

Kikoff
Software Development • 11 - 50 employees
Learn more about Kikoffexternal

$17.75 - $24/hr

Full-time

Re-posted 5 days ago

Job description

Tier 3 Customer Support SpecialistAbout This Role

As a Tier 3 Customer Support Specialist, you will own Kikoff's most complex and sensitive customer escalations - the cases that go beyond what frontline and Tier 2 agents can resolve on their own. This role sits at the intersection of customer empathy and operational excellence.

Just as importantly, you will help the broader org improve and scale: auditing ticket quality, documenting resolution paths, and identifying fixes and improvements in our processes.

This is a high-ownership role for someone who thrives in complexity and wants their work to matter - both to the customers they serve and to the team around them.

Role & Responsibilities

Escalation Resolution

  • Investigate, manage, and resolve the most complex customer escalations via email - cases that go beyond what Tier 1 and Tier 2 agents can handle independently
  • Adhere to Kikoff's complaint management policies and regulatory frameworks, with a focus on thorough, defensible resolution and real-time de-escalation
  • Perform root-cause analysis on escalations, distinguishing systemic failures from one-off errors, and surface findings to Customer Operations leadership to reduce future volume
  • Work closely with our broader Operations team to share escalation trends and align on process improvements

Quality & Auditing

  • Conduct regular QA reviews and audits of Tier 1 and Tier 2 ticket queues - across both our BPO and chatbot - to assess resolution quality, accuracy, and appropriate escalation behavior
  • Identify patterns in misrouted or mishandled tickets and flag them with clear documentation and recommendations
  • Contribute to QA rubrics and scoring frameworks that help the broader Customer Operations team raise its baseline

Knowledge & Process

  • Own internal documentation for complex case types - keeping resolution paths, SOPs, and escalation decision trees current and accessible
  • Serve as a subject matter expert for Tier 1 and Tier 2 agents, supporting training and closing knowledge gaps that drive unnecessary escalations
Expertise & Experience Required
  • 2-5 years of experience in customer support, with meaningful time in escalations, complex case management, or a Tier 2/3 role
  • Strong written communication - your case notes, customer responses, and internal escalations are clear, accurate, and defensible
  • High ownership: you follow cases through to resolution and don't let things fall through the cracks
  • Able to work within a structured ops team without needing heavy direction

Nice to have:

  • Background in a consumer fintech, neobank, or credit-adjacent startup - you understand how financial products work and what's at stake when they don't
  • Comfortable navigating compliance-adjacent issues: consumer disputes, FCRA, fraud claims, or regulatory complaints
  • Experience contributing to QA programs, SOPs, or internal documentation
  • Experience with Zendesk, or similar ticketing platforms

Apply