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Tier 1 It Call Support Jobs (NOW HIRING)

ModWash

IT Tier 1 Support (70679)

Chattanooga, TN · On-site

$19.50 - $26.75/hr

The IT Tier 1 Support works with like-minded peers to ensure smooth operation and timely responses within the IT department that will assist each guest in having an outstanding experience while ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Manage daily Tier 1 Service Desk operations supporting users across headquarters and regional ... What's in It For You? As an ActioNeter, you get to be part of an exceptional team and a corporate ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · Remote

Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No ... They are expected to deliver one-call resolution while guiding our customers to additional training ...

EXOS

Tier 1 Support Technician

Indianapolis, IN · On-site +1

About the Role We're looking for a team of Tier 1 Support Technicians to support a high-volume ... This is a good fit for someone who's comfortable in a fast-paced, production-style IT environment ...

Campbell Soup Company

Call Support Associate

Hanover, PA · On-site

$37K - $50K/yr

Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and ... IT WOULD BE GREAT IF YOU HAVE... (NICE TO HAVE) * Experience supporting DSD operations or working ...

Prosum

Tier 1 Application Support

Glendale, CA · On-site

It also means we empower our experts to go beyond cookie-cutter solutions and create the tools that ... Provide Tier One support for several applications * These include web-based and internally ...

Campbell's

Call Support Associate

Hanover, PA · Hybrid

$37K - $50K/yr

Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and ... IT WOULD BE GREAT IF YOU HAVE... (NICE TO HAVE) * Experience supporting DSD operations or working ...

Tailscale

Customer Support Engineer (Tier 1)

$63K - $99K/yr

We're building a future for the Internet that's easy, sensible, and safe, like it used to be ... We're seeking a motivated Support Engineer (Tier 1) to join our growing team of support ...

Sentry Cloud IT

Be Seen First

Tier 1 Helpdesk Technician

Alpharetta, GA · On-site

$35K - $55K/yr

We support law firms, medical practices, engineering firms, wealth managers, and CPA and accounting ... You do not need to be a domain architect, but you should not be seeing it for the first time ...

New

Sentry Cloud IT

Be Seen First

Tier 1 Helpdesk Technician

Alpharetta, GA · On-site

$35K - $55K/yr

We support law firms, medical practices, engineering firms, wealth managers, and CPA and accounting ... You do not need to be a domain architect, but you should not be seeing it for the first time ...

New

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Tier 1 It Call Support information

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How much do tier 1 it call support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tier 1 it call support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are popular job titles related to Tier 1 It Call Support jobs?

For Tier 1 It Call Support jobs, the most frequently searched job titles are:

IT Tier 1 Support (70679)

Chattanooga, TN • On-site

ModWash
Personal Services • 11 - 50 employees
Learn more about ModWashexternal

$19.50 - $26.75/hr

Full-time

Posted 23 days ago

ModWash rating

4.6

Company rating: 4.6 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

Job description

Information Technology Tier 1 Support
Description:
The IT Tier 1 Support works with like-minded peers to ensure smooth operation and timely responses within the IT department that will assist each guest in having an outstanding experience while reinforcing our company standards. This is what the ModDrop stands for. Each act of kindness, even the smallest positive action will ripple outward to affect others and our communities.
Responsibilities:
The IT Tier 1 Support is responsible for guiding teammates through all system administration, installing and troubleshooting all computer systems and programs, as well as reviewing and identifying new systems and programs to ensure effective and efficient systems for ModWash and Hutton Development.
Qualifications:
  • 1+ years of experience in a similar role
  • Knowledge of proficiencies with Microsoft Office 365
  • Knowledge of software and hardware components, and demonstrated capability with installation
  • Knowledge of system software installation processes and troubleshooting
  • Experience troubleshooting networking and Wi-Fi Connectivity
  • Knowledgeable and current with a wide range of software and hardware components, Windows 10 or 11, Laptop computers and peripherals.
  • Good verbal and written communication skills
  • Strong interpersonal skills
  • Ability to multi-task while remaining organized under deadlines
  • Intent to act with integrity, professionalism, and confidentiality

Position Requirements:
  • Assist Director of Information Technology with internal processes and procedures, as well as special projects for the department
  • Knowledge of system installations and configurations of hardware and software components
  • Repair or replace damaged hardware
  • Ability to upgrade systems to enable compatible software
  • Install and upgrade patches as needed
  • Review, test, and evaluate new technology for company advancement
  • Provide feedback on company selected software, hardware issues
  • Troubleshooting hardware and software issues, as well as provide efficient resolution
  • Experience troubleshooting network and Wi-Fi Connectivity
  • Set up new employee system accounts and issue property
  • Retrieve property from separated employees and properly clear data, and store for future use
  • Assist employees with internal workstation movements, ensuring operational setup and connectivity
  • Perform other related duties as assigned

Physical Requirements:
  • Prolonged periods of sitting at a desk may be required
  • Ability to lift 30 pounds if needed

Who you are:
  • Confident: I project a professional image and positive energy. I take ownership of the cleanliness of the property. I am passionately focused on self-improvement and learning. I represent the ModBrand with pride.
  • Safety Driven: I am committed to following processes to ensure the safety of all. I take action if I see unsafe conditions or behavior. I avoid distractions and strive for excellence in my workmanship. I am protective of company resources and materials.
  • Efficient: I recognize my customers time is a luxury. I have a massive sense of urgency. I will provide accurate and timely information. I am mentally present and focused. I am organized and prepared.
  • Guest Obsessed: I get guests comfortable by smiling, making eye contact, and offering amenities. I will deliver mind blowing customer service by using my imagination. I have a Servant's Heart and will create great memories. I show that I care by expressing my intentions.

Uphold the company ModKeys at all times:
  • Experience
  • I get guests comfortable by smiling, making eye contact, and offering amenities.
  • I will deliver mind blowing customer service by using my imagination.
  • I have a Servants Heart and will create great memories.
  • I show that I care by expressing my intentions.
  • Efficiency
  • I recognize my customers time is a luxury.
  • I have a massive sense of urgency.
  • I will provide accurate and timely information.
  • I am mentally present and focused.
  • I am organized and prepared.
  • Safety
  • I am committed to following process to ensure the safety of all.
  • I take action if I see unsafe conditions or behavior.
  • I avoid distractions and strive for excellence in my workmanship.
  • I am protective of company resources and materials.
  • Image
  • I project a professional image and positive energy.
  • I take ownership in the cleanliness of the property.
  • I am passionately focused on self-improvement and learning.
  • I represent the ModBrand with pride.

ModWash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. Job Types: Full-Time

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