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Tier 1 Helpdesk Jobs in Tulsa, OK (NOW HIRING)

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Helpdesk Support Specialist - Level 2 At Senior Star, technology plays an important role in helping ... 1-2 years handling escalated or Tier 2 issues * High school diploma or equivalent required;

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Responsibilities : • Resolve escalated help desk tickets that exceed Level 1 support capabilities ... Required : • 3-5 years of IT support experience with exposure to escalated or Tier 2 issues • ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site

We are currently hiring for 1 open position. RESPONSIBILITIES * Monitor and manage multi-vendor ... and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · Remote

$85K - $95K/yr

We are currently hiring for 1 open position. RESPONSIBILITIES * Monitor and manage multi-vendor ... and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

We are currently hiring for 1 open position. RESPONSIBILITIES * Monitor and manage multi-vendor ... and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero ...

SageNet

Help Desk / IT Support Internship

Tulsa, OK · On-site

WHAT YOU'LL DO As a Help Desk / IT Support Intern, you will gain hands-on experience supporting ... Provide Tier 1 technical support, including troubleshooting hardware, software, and basic ...

SageNet

Help Desk / IT Support Internship

Tulsa, OK · On-site

WHAT YOU'LL DO As a Help Desk / IT Support Intern, you will gain hands-on experience supporting ... Provide Tier 1 technical support, including troubleshooting hardware, software, and basic ...

Darkhorse Tech Inc

IT Field Technician

Tulsa, OK · On-site

You will build relationships with clients and help them find solutions while providing exceptional ... Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers ...

TEKsystems

Customer Service Representative

Tulsa, OK · Hybrid

$21/hr

Manage Tier 0 / Tier 1 accounts (lower-volume accounts) Required Qualifications * 2+ years of ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Darkhorse Tech, Inc.

IT Field Technician

Tulsa, OK · On-site +1

$43K - $50K/yr

You will build relationships with clients and help them find solutions while providing exceptional ... Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers ...

Darkhorse Tech

IT Field Technician

Tulsa, OK · On-site

You will build relationships with clients and help them find solutions while providing exceptional ... Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers ...

Darkhorse Tech

IT Field Technician

Tulsa, OK · On-site

You will build relationships with clients and help them find solutions while providing exceptional ... Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers ...

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Tier 1 Helpdesk information

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$19

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How much do tier 1 helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 1 helpdesk in Tulsa, OK is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.49 per hour, depending on experience, location, and employer.

What is a Tier 1 Helpdesk job?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in the Tier 1 Helpdesk position, and why are they important?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What are the typical daily responsibilities for a Tier 1 Helpdesk team member?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.
More about Tier 1 Helpdesk jobs
What are the most commonly searched types of Tier 1 Helpdesk jobs in Tulsa, OK? The most popular types of Tier 1 Helpdesk jobs in Tulsa, OK are:
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Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in Tulsa, OK as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,837 per year, or $19.2 per hour.
Helpdesk Support Specialist II

Helpdesk Support Specialist II

Senior Star

Tulsa, OK • On-site

Full-time

Posted 8 days ago

Senior Star rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Helpdesk Support Specialist - Level 2
At Senior Star, technology plays an important role in helping our communities deliver exceptional experiences to residents, families, and associates every day. We are seeking a Helpdesk Support Specialist - Level 2 who brings strong technical troubleshooting skills, a service-minded attitude, and a desire to continue growing within Information Technology.
Reporting directly to the Director of Information Technology, this role serves as the escalation point for more advanced technical support issues while helping maintain the systems, devices, and infrastructure our communities rely on daily. This position also serves as a mentor and technical resource for the Level 1 Helpdesk Specialist.
The ideal candidate is someone who enjoys problem-solving, takes ownership of issues, communicates professionally with non-technical users, and approaches support with patience and partnership.
What You'll Do
Escalation & Technical Support
  • Resolve escalated help desk tickets that exceed Level 1 support capabilities
  • Troubleshoot intermediate to advanced hardware, software, and connectivity issues
  • Support workstations, laptops, printers, mobile devices, and peripheral equipment across multiple community locations
  • Provide timely updates and excellent customer service throughout the support process
  • Document resolutions clearly within the ticketing system to help strengthen the team knowledge base
  • Serve as a technical mentor and resource for the Level 1 Helpdesk Specialist

Infrastructure & Systems Support
  • Support on-premises infrastructure including file shares, print servers, and local network environments
  • Perform Active Directory administration including user management, group policy troubleshooting, and organizational unit maintenance
  • Configure, image, and deploy devices while maintaining asset inventory
  • Assist with VPN connectivity, remote access troubleshooting, and endpoint maintenance
  • Ensure operating systems, antivirus software, and applications remain updated and secure

Microsoft 365 & Platform Support
  • Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive
  • Assist with licensing, access management, and user troubleshooting within the Microsoft 365 environment
  • Support operational platforms including Yardi, WelcomeHome, Dayforce, and PointClickCare
  • Escalate complex issues appropriately while helping maintain uptime and operational continuity

Cybersecurity & Compliance
  • Apply foundational cybersecurity best practices in daily support activities
  • Help reinforce MFA enrollment, password policies, and secure computing practices
  • Recognize and escalate suspicious activity, phishing attempts, or potential security concerns
  • Support HIPAA-sensitive environments with professionalism and confidentiality
  • Continue developing cybersecurity knowledge and technical skills through ongoing learning

What We're Looking For
  • Minimum 3-5 years of experience in an IT support role, with at least 1-2 years handling escalated or Tier 2 issues
  • High school diploma or equivalent required; Associate's degree in IT or related field preferred
  • CompTIA A+ certification required or actively in progress; CompTIA Network+ or Security+ preferred or actively pursued
  • Solid hands-on experience with Windows OS, Microsoft 365, and on-premises hardware troubleshooting and repair
  • Experience with Active Directory user and computer management in a domain environment
  • Foundational understanding of cybersecurity concepts, including phishing, endpoint security, MFA, and password best practices
  • Familiarity with help desk ticketing systems and ITSM processes for managing and documenting escalated tickets
  • Ability to interact professionally with staff at all levels and across all community locations while communicating technical information clearly
  • Demonstrated growth mindset - self-motivated to learn new technologies, pursue certifications, and take on expanded responsibilities over time
  • Positive, dependable, and flexible individual who can adapt to a changing environment and occasionally support after-hours issues
  • Confidential treatment of all information regarding the community, business, or residents
  • Requires physically lifting and moving equipment short distances

Why Senior Star?
At Senior Star, we believe support roles make a direct impact on the daily experience of our residents and associates. Our IT team plays a critical role in keeping communities connected, supported, and operating smoothly.
This is an opportunity to join a collaborative environment where your technical skills, professionalism, and service mindset truly matter.
If you are looking for meaningful work, growth opportunities, and a team-focused culture, we'd love to hear from you.
#INDSSM

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