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Overnight Tier 1 Helpdesk Jobs in Tulsa, OK (NOW HIRING)

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Helpdesk Support Specialist - Level 2 At Senior Star, technology plays an important role in helping ... 1-2 years handling escalated or Tier 2 issues * High school diploma or equivalent required;

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Responsibilities : • Resolve escalated help desk tickets that exceed Level 1 support capabilities ... Required : • 3-5 years of IT support experience with exposure to escalated or Tier 2 issues • ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site

We are currently hiring for 1 open position. RESPONSIBILITIES * Monitor and manage multi-vendor ... and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · Remote

$85K - $95K/yr

We are currently hiring for 1 open position. RESPONSIBILITIES * Monitor and manage multi-vendor ... and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

We are currently hiring for 1 open position. RESPONSIBILITIES * Monitor and manage multi-vendor ... and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero ...

SageNet

Help Desk / IT Support Internship

Tulsa, OK · On-site

WHAT YOU'LL DO As a Help Desk / IT Support Intern, you will gain hands-on experience supporting ... Provide Tier 1 technical support, including troubleshooting hardware, software, and basic ...

SageNet

Help Desk / IT Support Internship

Tulsa, OK · On-site

WHAT YOU'LL DO As a Help Desk / IT Support Intern, you will gain hands-on experience supporting ... Provide Tier 1 technical support, including troubleshooting hardware, software, and basic ...

Darkhorse Tech Inc

IT Field Technician

Tulsa, OK · On-site

You will build relationships with clients and help them find solutions while providing exceptional ... Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers ...

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Overnight Tier 1 Helpdesk information

See Tulsa, OK salary details

$19.6K

$57.7K

$108.2K

How much do overnight tier 1 helpdesk jobs pay per year?

As of May 27, 2026, the average yearly pay for overnight tier 1 helpdesk in Tulsa, OK is $57,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $71,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Tier 1 Helpdesk, and why are they important?

To thrive as an Overnight Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, active listening, and the ability to remain calm under pressure are important soft skills for this role. These abilities ensure timely resolution of user issues, maintain service quality during off-hours, and support smooth IT operations around the clock.

What are the unique challenges of working as an Overnight Tier 1 Helpdesk technician, and how can I prepare for them?

Working overnight as a Tier 1 Helpdesk technician often means handling technical issues during off-peak hours, which can include troubleshooting critical incidents with limited in-house support. You may need to work independently, prioritize urgent requests, and manage your time effectively while maintaining a high standard of customer service. Adjusting to a night schedule can be challenging, so establishing a consistent sleep routine and practicing strong self-care are important. Collaboration with day-shift teams via thorough documentation and clear handoffs is also key to ensuring seamless service for clients.

What are Overnight Tier 1 Helpdesk jobs?

Overnight Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting to customers or employees during overnight hours. These roles typically serve as the first point of contact for IT-related issues, such as password resets, connectivity problems, and software or hardware questions. Tier 1 helpdesk staff follow scripts or documented solutions to resolve common problems and escalate more complex issues to higher-level support. Working overnight may also involve monitoring systems and responding quickly to incidents that arise outside regular business hours.

What is the difference between Overnight Tier 1 Helpdesk vs Night Shift Support Technician?

AspectOvernight Tier 1 HelpdeskNight Shift Support Technician
CertificationsCompTIA A+, Network+ often preferredSimilar certifications, often CompTIA A+
Work EnvironmentHelpdesk call centers, remote supportOn-site or remote technical support roles
Industry UsageIT service providers, corporate ITIT support, technical service companies
Job FocusHandling user issues, troubleshooting software/hardwareResolving technical problems, maintaining systems

Both roles involve technical support and require similar certifications. The main difference lies in the job focus: Overnight Tier 1 Helpdesk primarily handles user inquiries and basic troubleshooting via helpdesk systems, while Night Shift Support Technicians may perform more hands-on technical repairs and system maintenance. Both roles are essential in IT support operations, often working overnight shifts to ensure 24/7 service availability.

What are popular job titles related to Overnight Tier 1 Helpdesk jobs in Tulsa, OK? For Overnight Tier 1 Helpdesk jobs in Tulsa, OK, the most frequently searched job titles are:
What job categories do people searching Overnight Tier 1 Helpdesk jobs in Tulsa, OK look for? The top searched job categories for Overnight Tier 1 Helpdesk jobs in Tulsa, OK are:
What cities near Tulsa, OK are hiring for Overnight Tier 1 Helpdesk jobs? Cities near Tulsa, OK with the most Overnight Tier 1 Helpdesk job openings:
Overnight Tier 1 Helpdesk jobs near you
Helpdesk Support Specialist II

Helpdesk Support Specialist II

Senior Star

Tulsa, OK • On-site

Full-time

Posted 8 days ago

Senior Star rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Helpdesk Support Specialist - Level 2
At Senior Star, technology plays an important role in helping our communities deliver exceptional experiences to residents, families, and associates every day. We are seeking a Helpdesk Support Specialist - Level 2 who brings strong technical troubleshooting skills, a service-minded attitude, and a desire to continue growing within Information Technology.
Reporting directly to the Director of Information Technology, this role serves as the escalation point for more advanced technical support issues while helping maintain the systems, devices, and infrastructure our communities rely on daily. This position also serves as a mentor and technical resource for the Level 1 Helpdesk Specialist.
The ideal candidate is someone who enjoys problem-solving, takes ownership of issues, communicates professionally with non-technical users, and approaches support with patience and partnership.
What You'll Do
Escalation & Technical Support
  • Resolve escalated help desk tickets that exceed Level 1 support capabilities
  • Troubleshoot intermediate to advanced hardware, software, and connectivity issues
  • Support workstations, laptops, printers, mobile devices, and peripheral equipment across multiple community locations
  • Provide timely updates and excellent customer service throughout the support process
  • Document resolutions clearly within the ticketing system to help strengthen the team knowledge base
  • Serve as a technical mentor and resource for the Level 1 Helpdesk Specialist

Infrastructure & Systems Support
  • Support on-premises infrastructure including file shares, print servers, and local network environments
  • Perform Active Directory administration including user management, group policy troubleshooting, and organizational unit maintenance
  • Configure, image, and deploy devices while maintaining asset inventory
  • Assist with VPN connectivity, remote access troubleshooting, and endpoint maintenance
  • Ensure operating systems, antivirus software, and applications remain updated and secure

Microsoft 365 & Platform Support
  • Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive
  • Assist with licensing, access management, and user troubleshooting within the Microsoft 365 environment
  • Support operational platforms including Yardi, WelcomeHome, Dayforce, and PointClickCare
  • Escalate complex issues appropriately while helping maintain uptime and operational continuity

Cybersecurity & Compliance
  • Apply foundational cybersecurity best practices in daily support activities
  • Help reinforce MFA enrollment, password policies, and secure computing practices
  • Recognize and escalate suspicious activity, phishing attempts, or potential security concerns
  • Support HIPAA-sensitive environments with professionalism and confidentiality
  • Continue developing cybersecurity knowledge and technical skills through ongoing learning

What We're Looking For
  • Minimum 3-5 years of experience in an IT support role, with at least 1-2 years handling escalated or Tier 2 issues
  • High school diploma or equivalent required; Associate's degree in IT or related field preferred
  • CompTIA A+ certification required or actively in progress; CompTIA Network+ or Security+ preferred or actively pursued
  • Solid hands-on experience with Windows OS, Microsoft 365, and on-premises hardware troubleshooting and repair
  • Experience with Active Directory user and computer management in a domain environment
  • Foundational understanding of cybersecurity concepts, including phishing, endpoint security, MFA, and password best practices
  • Familiarity with help desk ticketing systems and ITSM processes for managing and documenting escalated tickets
  • Ability to interact professionally with staff at all levels and across all community locations while communicating technical information clearly
  • Demonstrated growth mindset - self-motivated to learn new technologies, pursue certifications, and take on expanded responsibilities over time
  • Positive, dependable, and flexible individual who can adapt to a changing environment and occasionally support after-hours issues
  • Confidential treatment of all information regarding the community, business, or residents
  • Requires physically lifting and moving equipment short distances

Why Senior Star?
At Senior Star, we believe support roles make a direct impact on the daily experience of our residents and associates. Our IT team plays a critical role in keeping communities connected, supported, and operating smoothly.
This is an opportunity to join a collaborative environment where your technical skills, professionalism, and service mindset truly matter.
If you are looking for meaningful work, growth opportunities, and a team-focused culture, we'd love to hear from you.
#INDSSM

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