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Help Desk Tier 1 Jobs in Tulsa, OK (NOW HIRING)

SageNet

Help Desk / IT Support Internship

Tulsa, OK · On-site

WHAT YOU'LL DO As a Help Desk / IT Support Intern, you will gain hands-on experience supporting ... Provide Tier 1 technical support, including troubleshooting hardware, software, and basic ...

SageNet

Help Desk / IT Support Internship

Tulsa, OK · On-site

WHAT YOU'LL DO As a Help Desk / IT Support Intern, you will gain hands-on experience supporting ... Provide Tier 1 technical support, including troubleshooting hardware, software, and basic ...

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Resolve escalated help desk tickets that exceed Level 1 support capabilities * Troubleshoot ... Tier 2 issues * High school diploma or equivalent required; Associate's degree in IT or related ...

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Responsibilities : • Resolve escalated help desk tickets that exceed Level 1 support capabilities ... Required : • 3-5 years of IT support experience with exposure to escalated or Tier 2 issues • ...

Vast Bank

IT SUPPORT ANALYST I

Tulsa, OK

Provide Tier 1 technical support for hardware, software, and system access issues. * Troubleshoot ... Log, track, and document all support requests in the help desk ticketing system, ensuring timely ...

Vast Bank

IT SUPPORT ANALYST I

Tulsa, OK · On-site

Provide Tier 1 technical support for hardware, software, and system access issues. * Troubleshoot ... Log, track, and document all support requests in the help desk ticketing system, ensuring timely ...

Covington Aircraft

IT Service Desk Technician

Okmulgee, OK · On-site

$22 - $26/hr

Preferred: • 1-3 years of IT support or help desk experience. • Experience supporting ERP systems or manufacturing/MRO environments. • Familiarity with Microsoft Teams, Access Databases, Active ...

Parkside Hospital

System Administrator

Tulsa, OK

Serve as an escalation point for Help Desk and Tier 1 support staff on complex technical issues requiring systems-level expertise * Collaborate with the IT Manager to prioritize and route service ...

PARKSIDE INC

System Administrator

Tulsa, OK · On-site

Serve as an escalation point for Help Desk and Tier 1 support staff on complex technical issues requiring systems-level expertise * Collaborate with the IT Manager to prioritize and route service ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site

We are currently hiring for 1 open position. RESPONSIBILITIES * Monitor and manage multi-vendor ... This position requires the ability to sit and work at a desk for extended periods of time, using a ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · Remote

$85K - $95K/yr

We are currently hiring for 1 open position. RESPONSIBILITIES * Monitor and manage multi-vendor ... This position requires the ability to sit and work at a desk for extended periods of time, using a ...

3B Staffing LLC

Records and Information Clerk

Tulsa, OK · On-site

$14.25 - $18.75/hr

Support the ONE Gas Central Records help desk by taking inbound calls during working hours and after hours as assigned (rotation). * Ability to learn GIS and Maximo. * Intermediate level (min) Excel ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

We are currently hiring for 1 open position. RESPONSIBILITIES * Monitor and manage multi-vendor ... This position requires the ability to sit and work at a desk for extended periods of time, using a ...

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Help Desk Tier 1 information

See Tulsa, OK salary details

$10

$19

$28

How much do help desk tier 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tier 1 in Tulsa, OK is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Tulsa, OK? For Help Desk Tier 1 jobs in Tulsa, OK, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Tulsa, OK look for? The top searched job categories for Help Desk Tier 1 jobs in Tulsa, OK are:
What cities near Tulsa, OK are hiring for Help Desk Tier 1 jobs? Cities near Tulsa, OK with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Tulsa, OK as of May 2026, with employment types broken down into 63% Full Time, 29% Part Time, 1% Temporary, and 7% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $39,837 per year, or $19.2 per hour.

Epic Helpdesk Technician-Community Connect - I.T. - Tulsa

Muscogee Creek Nation

Tulsa, OK

$16.50 - $22.25/hr

Full-time

Posted yesterday

Job description

MINIMUM QUALIFICATIONS

Education - associate's degree in computer or related filed is preferred.

Experience – Two (2) years of relevant work experience is required. Experience in a Healthcare environment is preferred, not required. A combination of education and relevant work experience may be considered in lieu of the education qualifications stated above.

Licenses & Certification – Incumbent must be insurable and valid Oklahoma Driver’s License is required.

Knowledge & Skills –

  1. Ability to diagnose and resolve basic computer technical issues

  2. Excellent oral communication skills

  3. Detail oriented in order to keep detailed notes on tickets

  4. Highly organized to keep Help desk tickets order

  5. Ability to work independently under minimum supervision.

  6. Ability to maintain a confident and professional demeanor.

JOB SUMMARY

The Helpdesk Technician will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond Tier I span of control.

WORK ENVIRONMENT

Work is performed primarily in an office environment operating computers and other office equipment. Driving GSA vehicle to other facilities to perform duties is required.

PHYSICAL DEMANDS

Work requires the demands of normal office work and the demands required to install, configure or perform maintenance on equipment and hardware. Incumbent must be able to lift objects of at least 50 pounds. Driving to other MCNDH facilities is required in the performance of duties.

ESSENTIAL FUNCTIONS

Satisfactory job performance will be determined by successful execution of the following:

  1. Manage Help Desk tickets in a timely manner.

  2. Respond to customer issues via phone, email and computer chat.

  3. Responding in a timely manner to service issues and requests.

  4. Provide customer assistance.

  5. Document customer interactions.

  6. Escalate issues to the next Tier with next level of difficulty.

  7. Follow-up with customers to ensure issues are resolved.

  8. Regular attendance is required.

  9. Performs other duties as assigned.

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