ZipRecruiter

Log In

1

Tier 1 Associate Jobs in Florida (NOW HIRING)

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365 applications, network ... Associate's degree in Information Technology, Computer Science, or a related field, or equivalent ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365 applications, network ... Associate's degree in Information Technology, Computer Science, or a related field, or equivalent ...

L3HHCM20

Senior Associate, IT Security

Melbourne, FL · On-site

Senior Associate, IT Security Job Code: 39837 Job Location: Melbourne, FL Job Schedule: 9/80 ... Provide Tier 1 help desk and customer support, serving as the first point of contact for internal ...

previous page

Showing results 41-60

All JobsTier 1 Associate JobsTier 1 Associate Jobs in Florida

Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
What are popular job titles related to Tier 1 Associate jobs in Florida? For Tier 1 Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Tier 1 Associate jobs in Florida look for? The top searched job categories for Tier 1 Associate jobs in Florida are:
What cities in Florida are hiring for Tier 1 Associate jobs? Cities in Florida with the most Tier 1 Associate job openings:
Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Satellite Operations Center Technician

AdventHealth

Tampa, FL

$17 - $22.75/hr

Full-time

Re-posted 29 days ago

AdventHealth rating

7.4

Company rating: 7.4 out of 10

Based on 1,270 frontline employees who took The Breakroom Quiz

268th of 887 rated healthcare providers

Job description

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment. 

Satellite Operations Technician

Onsite from MacDill AFB

Summary

The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support.  The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment.  The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks.  An integral part of the team, the Technician's tasking will include shift work including some weekends and holidays.
Primary & Essential Accountabilities

  • Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
  • Remotely troubleshoot VSAT systems via iDirect software
  • Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
  • Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
  • Prepare reports on network utilization, performance and activity as required
  • Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
  • Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
  • Monitor and test satellite network performance and provide satellite network performance statistics and reports
  • Assist in network design and capacity planning
  • Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
  • Manage service restoration activities and track/update trouble ticketing system (Remedy)
  • Provide status reports to customers and management personnel
  • Provide testing and implementation support of new software releases for deployed network equipment

Qualification Requirements

  • High School Diploma or GED, Associates degree or higher preferred
  • At least 5 years of SATCOM experience or equivalent combination of education/training and experience
  • Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
  • One year education or directly related experience in network operations center support duties
  • Security+ certification within 90 days of hire
  • Top Secret (TS) clearance with SCI eligibility determination
  • Strong verbal, written and interpersonal communication skills
  • Ability to work independently as well as cooperatively in a team-oriented environment
  • Strong analytic and problem-solving skills

Desirable Qualifications

  • IP Routing
  • Linux/Unix
  • Microsoft Office suite
  • Trouble ticket tracking
  • Technical certification (CCNA, CCDA, CCNP or CCDP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. 

What AdventHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply