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Tier 1 Associate Jobs in Colorado (NOW HIRING)

Parsons

Operations Tier 1 Systems Administrator

Boulder, CO · On-site

$88K - $154K/yr

Parsons is looking for a sharp Tier 1 Systems Administrator to join our growing team! If you are in ... Microsoft Certified Solutions Associate Certification (MCSA) * Experience withKVMoIPor VDI systems.

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

May require an associate's degree in a related area and at least 1 year or equivalent experience in ... The Service Desk is responsible for Tier I support. The temporary positions include Tier 1 as well ...

Focused HR Solutions

8-11 Help Desk Analyst

Denver, CO · On-site

$25 - $37/hr

Provides Tier 1 support for the myColorado customers. * Effectively and efficiently resolves ... Novice (1-3 Years) No Associate's Degree Associate's degree in a related area and at least 1 year ...

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Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
What are popular job titles related to Tier 1 Associate jobs in Colorado? For Tier 1 Associate jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Tier 1 Associate jobs in Colorado look for? The top searched job categories for Tier 1 Associate jobs in Colorado are:
What cities in Colorado are hiring for Tier 1 Associate jobs? Cities in Colorado with the most Tier 1 Associate job openings:
Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Tier 1-2 IT Support Analyst, MSP Experience Required

Next Step Systems

Denver, CO • On-site

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Tier 1-2 IT Support Analyst, MSP Experience Required, Denver, CO
We are seeking a qualified Tier 1-2 IT Support Analyst professional with 2-4 years of Helpdesk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client's remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your "cool and calm" demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. This position will be mostly Remote, with onsite client work once a week.
Tier 1-2 IT Support Analyst Responsibilities:
- Support clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicate effectively.
Tier 1-2 IT Support Analyst Qualifications:
- Associates/Bachelor's Degree in IT or related field.
- 2-4 years of Remote Support experience.
- MSP (Managed Services Provider) experience is required.
- Knowledge of the full stack of Microsoft desktop and server applications.
- Need experience with Office 365 and Active Directory.
- Experience with Mac devices.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- Technical Awareness: able to match resources to technical issues.
- Diagnosis skills of technical issues.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Managed Services Provider (MSP) experience is a plus.
- DNS or DHCP experience is a plus.
- Server experience is a plus.
- IT Certifications: Microsoft MCP or CompTIA A+ are a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Denver CO Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, DHCP, Azure, Mac Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, MSP, Managed Services Provider, Colorado Recruiters, Information Technology Jobs, IT Jobs, Colorado Recruiting
Looking to hire for similar positions in Denver, CO or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1-2 IT Support Analysts for jobs in Denver, Colorado and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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