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Tier 1 Associate Jobs in Colorado (NOW HIRING)

Leidos

Tier II Network Technician

Aurora, CO · On-site

$73K - $132K/yr

Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP). * Layer 2 network experience ... This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates ...

Leidos

Tier II Network Technician

Aurora, CO · On-site

$73K - $132K/yr

Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP). * Layer 2 network experience ... This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates ...

UDR

Technical Support Specialist

Highlands Ranch, CO · On-site

N/A ESSENTIAL FUNCTIONS: 1. Provide 1st tier technical support for multiple products to internal associates and external vendors via ServiceNow tickets. Resolve problems or escalate as necessary in a ...

InnovAge

IT Asset Management Specialist I

Denver, CO

$22.84 - $31.97/hr

This role blends physical hardware support with traditional Tier 1 service desk responsibilities ... High school diploma or GED required; associate degree or IT certification preferred * 1 year of ...

NewGen

Network Tier II Technician - CO

Aurora, CO · On-site

$23.75 - $30.75/hr

Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP) * Layer 2 network experience ... This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates ...

ICR, Inc.

IT Support Technician - Colorado

Aurora, CO · On-site

$78K - $123K/yr

Provide IT helpdesk support (Tier 1) for end-users both in-person and via email, phone, and chat ... Associate's degree in Information Technology related field * Experience providing support in an ...

Nexus Technologies LLC

Service Desk Engineer

Englewood, CO · On-site

$25 - $29/hr

... Tier 1 frontline technical support to multiple client environments. This role supports a wide range ... Modern Desktop Administrator Associate (MD-102) * Azure Fundamentals (AZ-900) * ITIL Foundation

5 Legal

Private Funds Associate

Denver, CO · On-site

One of the recognized Global 50 law firm is seeking an associate to join its Private Funds group ... Candidates should have excellent academic credentials from a top-tier law school.

Doist

Senior Utility Project Associate

Denver, CO · On-site

$110 - $130/hr

Rowan is assembling a strategic portfolio of data center sites in Tier 1 markets across the United ... As the Senior Infrastructure Projects Associate, you'll support the delivery of Rowan's power and ...

UDR

Network Engineer

Highlands Ranch, CO · Hybrid

$98K - $116K/yr

... beyond Tier 1 scope. 2. Configure and support network devices (switches, routers, firewalls ... associates to participate, grow, and reach their full potential.

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Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
What are popular job titles related to Tier 1 Associate jobs in Colorado? For Tier 1 Associate jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Tier 1 Associate jobs in Colorado look for? The top searched job categories for Tier 1 Associate jobs in Colorado are:
What cities in Colorado are hiring for Tier 1 Associate jobs? Cities in Colorado with the most Tier 1 Associate job openings:
Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Tier II Network Technician

Leidos

Aurora, CO • On-site

$73K - $132K/yr

Full-time

Re-posted 10 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

76th of 485 rated business services

Job description

The Digital Modernization Sector at Leidos has an opening for a Tier II Network Technicianto support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.

The job duties of the Tier II Network Technician are as follows:

  • The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices.

  • Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team.

  • Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).

  • Draft and implement standard network change requests.

  • Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).

  • Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.

  • Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).

  • Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).

  • Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs).

  • Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)

  • Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs).

  • Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS.

  • Experience with Visio.

  • Familiar with ServiceNow and Confluence.

  • May have up to 10% COMSEC responsibilities based on site and team needs

Minimum Requirements

  • An active TS/SCI with poly

  • Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years.

  • Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.

  • Available to travel up to 20% of the time.

  • Available to work flexible hours, to include weekend support.

  • Ability to work independently and in a collaborative environment.

  • Hands on experience with Cisco and/or Juniper networks, routers, switches

  • Hands on experience configuring/troubleshooting switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs

  • Experience with MLPS

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:July 22, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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