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Ticketing Jobs in Utah (NOW HIRING)

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IT Service Desk Agent

South Jordan, UT · On-site

$24 - $25/hr

Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution. Produce accurate, detailed documentation consumable by other ...

New

Biomerics

Onsite IT Technician

Salt Lake City, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to support requests through phone, email, chat, walk-up, and ticketing systems. * Troubleshoot basic hardware, software, mobile device, account, and access issues. * Provide white-glove ...

Phaxis

Help Desk Agent

South Jordan, UT · On-site

$16.25 - $20.75/hr

Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution. * Produce accurate, detailed documentation consumable by other ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution. * Produce accurate, detailed documentation consumable by other ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution. * Produce accurate, detailed documentation consumable by other ...

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution. * Produce accurate, detailed documentation consumable by other ...

SkyWest Airlines

Airport Agent - CNY

Moab, UT

$18/hr

  • Retirement

... to ticketing and rebooking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns, and more. Responsibilities * Load and unload customer luggage ...

Amicis Global

IT Support (MOR2JP00017241)

South Jordan, UT · On-site

AU$20 - AU$22/hr

Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution. * Produce accurate, detailed documentation consumable by other ...

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All JobsTicketing JobsTicketing Jobs in Utah

Ticketing information

See Utah salary details

$12

$17

$25

How much do ticketing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ticketing in Utah is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

How to become a ticketing officer?

To become a ticketing officer, candidates typically need a high school diploma or equivalent and may benefit from customer service experience. Training is often provided on-the-job, and knowledge of ticketing software or systems can be advantageous. Strong communication skills and attention to detail are important for this role.

What are the most commonly searched types of Ticketing jobs in Utah?

The most popular types of Ticketing jobs in Utah are:

What are popular job titles related to Ticketing jobs in Utah?

For Ticketing jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Ticketing jobs in Utah look for?

The top searched job categories for Ticketing jobs in Utah are:

Ticketing jobs near you
Infographic showing various Ticketing job openings in Utah as of August 2026, with employment types broken down into 2% Internship, 77% Full Time, 15% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $37,312 per year, or $17.9 per hour.

IT Service Desk Agent

Staffing

South Jordan, UT • On-site

$24 - $25/hr

Contractor

Posted 2 days ago

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Job description

Position: IT Service Desk Agent

Duration: 12 months contract with possible extension

Location: 680 West 10000 South South Jordan UT 84095
Pay Rate: $25.00/hourly


Job Description

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.  
Shift Requirements:  
All applicants must meet shift Requirements.
Afternoon coverage as late as 6 - 8pm local time shift end.
Weekend coverage every Sunday as a permanent shift.  This includes a 10% base pay increase. 
Key Responsibilities:  
Customer Support:  
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
Resolve issues or escalate appropriately while managing customer expectations.
Maintain composure and professionalism in high-pressure and difficult situations.
Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams
Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
Perform incident assessment, triage, research, training/education, resolution, and recovery.
Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively
Install, modify, clean, or repair hardware and software as required.
Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
Collaborate with team members to ensure service excellence and share knowledge.
Be a culture carrier by demonstrating a positive, team-oriented attitude.
Adhere to company policies and procedures, contributing to a safe and professional work environment. 
Additional Expectations:
Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
Continuously seek opportunities for self-improvement and operational efficiency. 
Qualifications:  
High school diploma or GED required.
Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.  
Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
Excellent customer service and communication skills (written and verbal).
Strong problem-solving and critical-thinking abilities.
Self-motivated with the ability to work independently and prioritize tasks under pressure.
Technical aptitude with the ability to learn and support a broad range of IT systems and applications.