ZipRecruiter

Log In

1

Ticketing Jobs in Utah (NOW HIRING)

Biomerics

Onsite IT Technician

Salt Lake City, UT · On-site

Respond to support requests through phone, email, chat, walk-up, and ticketing systems. * Troubleshoot basic hardware, software, mobile device, account, and access issues. * Provide white-glove ...

Biomerics

Onsite IT Technician

Salt Lake City, UT · On-site

Respond to support requests through phone, email, chat, walk-up, and ticketing systems. * Troubleshoot basic hardware, software, mobile device, account, and access issues. * Provide white-glove ...

Amicis Global

IT Support (MOR2JP00017241)

South Jordan, UT · On-site

AU$20 - AU$22/hr

This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate ...

SkyWest Airlines

Airport Agent - CNY

Moab, UT

$18/hr

Shift-trade flexibility Primary Job Duties Airport agents are primarily responsible for ensuring excellent customer service while performing a variety of tasks, including but not limited to ticketing ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution. * Produce accurate, detailed documentation consumable by other ...

Alter Domus

Field Service Engineer

Salt Lake City, UT · On-site

... ticketing toolset, ensuring accuracy at every stage of the device lifecycle. • Support logistics activities including receiving, unpacking, verifying and assembling equipment, as well as ...

next page

Showing results 1-20

All JobsTicketing JobsTicketing Jobs in Utah

Ticketing information

See Utah salary details

$12

$17

$25

How much do ticketing jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for ticketing in Utah is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the key skills and qualifications needed to thrive as a Ticketing Agent, and why are they important?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are ticketing jobs?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.
What are the most commonly searched types of Ticketing jobs in Utah? The most popular types of Ticketing jobs in Utah are:
What are popular job titles related to Ticketing jobs in Utah? For Ticketing jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Ticketing jobs in Utah look for? The top searched job categories for Ticketing jobs in Utah are:
Ticketing jobs near you
Infographic showing various Ticketing job openings in Utah as of July 2026, with employment types broken down into 2% Internship, 75% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,312 per year, or $17.9 per hour.
Information Systems Engineers

Information Systems Engineers

University of Utah

Salt Lake City, UT • On-site

$90K - $117K/yr

Full-time

Retirement

Re-posted 23 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

345th of 555 rated colleges and universities

Job description

Details
Open Date 06/17/2026 Requisition Number PRN45397B Job Title Information Systems Engineers Working Title Info Systems Eng III Career Progression Track P00 Track Level P3 - Career FLSA Code Computer Employee Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary
Monday - Friday, 8 a.m. - 5 p.m.
VP Area President Department 00954 - UIT Systems & Security Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $90,779.00 - 117,000 Close Date 08/31/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
Information Systems Engineer III

We are looking for an IAM Security Operations Specialist to join our Identity & Access Management team. In this role, you will be the operational heartbeat of our identity security strategy. You will be responsible for the day-to-day implementation of cloud security access controls across our platforms and will act as the primary operational partner for other departments.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Information Systems Engineer, III

Cross-Departmental Collaboration: Act as the primary operational point of contact for inbound IAM and cloud security requests from engineering, product, and business teams.
Cloud Access Implementation: Execute and provision secure access controls across our multi-cloud environment (AWS, Azure, or GCP) following the principle of least privilege.
Queue & Incident Management: Manage the IAM ticketing queue (e.g., Jira, ServiceNow), triaging, troubleshooting, and resolving access issues and security requests efficiently.
Operational Monitoring & Auditing: Continuously monitor IAM logs, identify access anomalies, and conduct regular access reviews to ensure compliance with our security policies.
Process Optimization: Help the team document standard operating procedures (SOPs) and identify opportunities to streamline or automate recurring operational requests.
Emergency Response: Assist in responding to and remediating active identity-related security alerts or unauthorized access incidents.
Job Code: P34283
Grade: P20

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:


Information Systems Engineer, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences
Experience: 2+ years of experience in Security Operations (SecOps), IAM Operations, IT Support Tier 3, or a closely related technical operations role.
Cloud Fundamentals: Hands-on experience navigating and managing permissions within cloud platforms (e.g., AWS IAM, Azure AD/Entra ID, Google Cloud IAM).
Core Identity Knowledge: Solid understanding of user lifecycle management, role-based access control (RBAC), and Multi-Factor Authentication (MFA).
Ticketing & Workflow Tools: Experience managing and resolving high-volume technical requests using ticketing systems.
Communication Skills: Strong customer-service mindset with the ability to collaborate patiently and effectively with both technical and non-technical colleagues.
Familiarity with modern Single Sign-On (SSO) platforms like Okta, Ping Identity, or Azure AD.
Basic scripting knowledge (e.g., Python, PowerShell, or Bash) to help automate routine tasks.
Relevant foundational certifications (e.g., Security+, Microsoft Certified: Identity and Access Administrator, AWS Certified Cloud Practitioner).
Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

What University Of Utah employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

University of Utah logo

About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1850

View All University of Utah Jobs

Apply