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Ticketing Jobs in Massachusetts (NOW HIRING)

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

... ticketing systems Maintain IT asset inventory and track device lifecycle activities Coordinate with internal IT teams for escalations and issue resolution Provide strong customer service and timely ...

BOS Nation FC

Director of Growth Marketing

Boston, MA · On-site

$120K - $145K/yr

Partner with the ticketing team on single-game, group, mini-plan, and full-season campaigns, and with merchandise on e-commerce growth. Audience, Brand & Content Integration * Translate the Club ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

... ticketing systems • Maintain IT asset inventory and track device lifecycle activities • Coordinate with internal IT teams for escalations and issue resolution • Provide strong customer service ...

Manufacturing Company

Customer Service Rep

Springfield, MA · On-site

$15.50 - $21.25/hr

Deliver exceptional support across government and commercial sectors via phone, ticketing, chat, and email channels. * Navigate secure and compliant workflows , primarily in the Government sector ...

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Showing results 21-40

All JobsTicketing JobsTicketing Jobs in Massachusetts

Ticketing information

See Massachusetts salary details

$14

$21

$30

How much do ticketing jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for ticketing in Massachusetts is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $22.84 per hour, depending on experience, location, and employer.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the most commonly searched types of Ticketing jobs in Massachusetts?

The most popular types of Ticketing jobs in Massachusetts are:

What are popular job titles related to Ticketing jobs in Massachusetts?

For Ticketing jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Ticketing jobs in Massachusetts look for?

The top searched job categories for Ticketing jobs in Massachusetts are:

What cities in Massachusetts are hiring for Ticketing jobs?

Cities in Massachusetts with the most Ticketing job openings:

Ticketing jobs near you
Infographic showing various Ticketing job openings in Massachusetts as of August 2026, with employment types broken down into 1% Internship, 81% Full Time, 13% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $44,761 per year, or $21.5 per hour.

Cross Trained Agent

Hyannis Air Service Inc

New Bedford, MA • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

SUMMARY:
Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES:
• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fueling Cape Air aircraft, if applicable to station operations
• Load and unload passengers and their baggage
• Escort passengers out to the aircraft
• Additional duties as assigned
QUALIFICATIONS:
• Airline work experience preferred
• Airline reservation system experience preferred
• Must be at least 18 years old
• Must hold a high school diploma or equivalent
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit