Boston, MA · Remote
$50 - $70/hr
Remote Job Overview We are seeking experienced Travel Operations Experts to support an AI training ... Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms
Quick apply
Boston, MA · Remote
$50 - $70/hr
Remote Job Overview We are seeking experienced Travel Operations Experts to support an AI training ... Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms
Boston, MA · Remote
$50 - $70/hr
Remote Job Overview We are seeking experienced Travel Operations Experts to support an AI training ... Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms
Quick apply
Boston, MA · Remote
$50 - $70/hr
Remote Job Overview We are seeking experienced Travel Operations Experts to support an AI training ... Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms
Experience working with ticketing systems and remote support tools * Comfortable analyzing logs, system behavior, and technical error reports * Familiarity with Linux, networking fundamentals, APIs ...
Experience working with ticketing systems and remote support tools * Comfortable analyzing logs, system behavior, and technical error reports * Familiarity with Linux, networking fundamentals, APIs ...
Sudbury, MA · Remote
$16.75 - $22.75/hr
Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all ... Flexible remote work environment. Opportunities for professional growth and development. A ...
Sudbury, MA · Remote
$16.75 - $22.75/hr
Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all ... Flexible remote work environment. Opportunities for professional growth and development. A ...
Sudbury, MA · Remote
$16.75 - $22.75/hr
Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all ... Flexible remote work environment. Opportunities for professional growth and development. A ...
Sudbury, MA · Remote
$16.75 - $22.75/hr
Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all ... Flexible remote work environment. Opportunities for professional growth and development. A ...
Boston, MA · On-site +1
... remote employees across the US Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team Own the office meeting rooms, ensuring A/V and conferencing ...
Boston, MA · On-site +1
... remote employees across the US Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team Own the office meeting rooms, ensuring A/V and conferencing ...
Boston, MA · Remote
$100K - $115K/yr
... and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ticketing ...
Boston, MA · Remote
$100K - $115K/yr
... and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ticketing ...
Boston, MA · Remote
$100K - $115K/yr
... and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ticketing ...
Boston, MA · Remote
$100K - $115K/yr
... and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ticketing ...
Boston, MA · Remote
You'll be the go-to person for end-user technical issues across a distributed, remote-first team ... Serve as the primary point of contact for Tier 1-2 technical support requests via ticketing systems ...
Boston, MA · Remote
You'll be the go-to person for end-user technical issues across a distributed, remote-first team ... Serve as the primary point of contact for Tier 1-2 technical support requests via ticketing systems ...
Experience working with technical support ticketing systems and remote support tools. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent written and verbal communication ...
Quick apply
Experience working with technical support ticketing systems and remote support tools. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent written and verbal communication ...
Experience working with technical support ticketing systems and remote support tools. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent written and verbal communication ...
Quick apply
Experience working with technical support ticketing systems and remote support tools. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent written and verbal communication ...
Experience working with technical support ticketing systems and remote support tools. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent written and verbal communication ...
Quick apply
Experience working with technical support ticketing systems and remote support tools. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent written and verbal communication ...
Experience with service ticketing/tracking systems and remote support tools. * Strong interpersonal and communication skills with the ability to mentor and guide junior staff. * Ensure compliance ...
Experience with service ticketing/tracking systems and remote support tools. * Strong interpersonal and communication skills with the ability to mentor and guide junior staff. * Ensure compliance ...
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
Develop service management frameworks including incident management, change management, ticketing ... Knowledge of security, remote management, access controls, governance, and compliance requirements ...
Develop service management frameworks including incident management, change management, ticketing ... Knowledge of security, remote management, access controls, governance, and compliance requirements ...
Boston, MA · On-site +1
$82K - $88K/yr
... ticketing networks. They conduct daily monitoring activities, investigate cases of actual or ... Experience working with remote teams. * #Hybrid - Open to all Cubic locations The description ...
Boston, MA · On-site +1
$82K - $88K/yr
... ticketing networks. They conduct daily monitoring activities, investigate cases of actual or ... Experience working with remote teams. * #Hybrid - Open to all Cubic locations The description ...
Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ... Experience with support ticketing platforms; Salesforce and Zendesk is preferred * Ability to work ...
Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ... Experience with support ticketing platforms; Salesforce and Zendesk is preferred * Ability to work ...
A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.
To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.
A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
The most popular types of Ticketing jobs in Massachusetts are:
For Remote Ticketing jobs in Massachusetts, the most frequently searched job titles are:
The top searched job categories for Remote Ticketing jobs in Massachusetts are:
Cities in Massachusetts with the most Remote Ticketing job openings:
$50 - $70/hr
Full-time
Posted 11 days ago
Job Type: Contractor
Location: Remote
We are seeking experienced Travel Operations Experts to support an AI training and evaluation project focused on travel, booking, reservations, ticketing, and hospitality workflows. The role involves testing real-world travel scenarios, evaluating AI-supported tools, and providing practical industry feedback.
Key ResponsibilitiesTest realistic travel workflows across booking, reservations, ticketing, and hospitality platforms.
Evaluate AI-supported travel tools using real-world scenarios.
Identify and document incorrect, inefficient, or unrealistic system outcomes.
Provide clear, actionable feedback on platform usability and travel operations.
Suggest improvements based on industry best practices.
Review itineraries, reservations, and travel-related workflows for accuracy.
Collaborate with project teams through structured feedback and documentation.
Hands-on experience in travel operations, hospitality, corporate travel, booking, or reservations.
Experience using reservation, ticketing, or travel management platforms.
Strong operational judgment and attention to detail.
Ability to identify workflow issues and explain their practical impact.
Excellent written and verbal communication skills.
Ability to work independently in a remote environment.
Experience with process improvement, workflow documentation, or digital transformation.
Familiarity with ChatGPT, Claude, or other AI tools.
Experience evaluating travel technology platforms.
Knowledge of travel itineraries, ticketing, reservations, and hospitality operations.
Travel | Booking | Reservations | Hospitality | Ticketing | Operations | Itineraries | ChatGPT | AI Evaluation | Quality Assurance | Written Communication | Process Improvement
