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Ticketing Jobs in Massachusetts (NOW HIRING)

PB consulting

Helpdesk Administrator

Boston, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Norwell, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Canton, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Malden, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

West Newton, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Randolph, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Hull, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Holbrook, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Waverley, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Brockton, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Norwood, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Minot, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Newton, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

PB consulting

Helpdesk Administrator

Wellesley, MA

Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system. * Escalate complex issues to appropriate technical teams while maintaining ownership and ...

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Showing results 41-60

All JobsTicketing JobsTicketing Jobs in Massachusetts

Ticketing information

See Massachusetts salary details

$14

$21

$30

How much do ticketing jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for ticketing in Massachusetts is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $22.84 per hour, depending on experience, location, and employer.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the most commonly searched types of Ticketing jobs in Massachusetts?

The most popular types of Ticketing jobs in Massachusetts are:

What are popular job titles related to Ticketing jobs in Massachusetts?

For Ticketing jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Ticketing jobs in Massachusetts look for?

The top searched job categories for Ticketing jobs in Massachusetts are:

What cities in Massachusetts are hiring for Ticketing jobs?

Cities in Massachusetts with the most Ticketing job openings:

Ticketing jobs near you
Infographic showing various Ticketing job openings in Massachusetts as of August 2026, with employment types broken down into 2% Internship, 71% Full Time, 19% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,761 per year, or $21.5 per hour.

Support Center Analyst/IT Support Assistant

CYNET SYSTEMS

Boston, MA • On-site

$40 - $43/hr

Contractor

Re-posted 26 days ago

Job description

Job Overview:

Pay Range: $40hr - $43hr

Requirement/Must Have:

  • High school graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment.
  • Experience troubleshooting Mac and Windows.
  • Experience with email and desktop application support.
  • 3+ years of related experience providing customer service in a technological environment.
  • Knowledge of a variety of hardware, software, programming languages, and operating systems.
  • Basic knowledge of network protocols and some experience with computer applications and operating systems.

Responsibilities:

  • Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future.
  • May serve as backup for walk in or field support.
  • May help with light repairs or providing support for internal IT related services.
  • Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations.
  • Provide primary support to resolve issues relating to computer and printer repair.
  • Ensures documentation is accurate and updated regularly.
  • May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources.
  • Track all client interactions and document work process.
  • May support student users in computer labs.
  • Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.

Nice to Have:

  • College degree strongly preferred.
  • Prior experience in higher education.

Skills:

  • Excellent written and verbal communication skills.
  • Demonstrated team performance skills and service mindset approach.
 

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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