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Ticketing Jobs in Colorado (NOW HIRING)

Koniag Services, Inc.

SOC Analyst

Denver, CO · On-site

$70 - $110/hr

Reviewing incoming alerts, investigating, and ticketing all identified potential security threats using the agency's incident response-ticketing platform. * Prioritizing all incoming alerts and ...

Ventrata

Sales Manager US - Resorts

Denver, CO · On-site +1

From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours ...

BAE Systems

Field Service Tech IV

Westminster, CO · On-site

$66K - $105K/yr

Document and track work via online ticketing system * Create and modify knowledge base (KB) articles and procedures * Basic networking troubleshooting skills * Extensive knowledge of Windows 10/11 OS

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

Provide technical support to customers via ticketing systems, email, Zoom, and other communication channels. * Troubleshoot, investigate, diagnose, and resolve platform, environment, connectivity ...

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All JobsTicketing JobsTicketing Jobs in Colorado

Ticketing information

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$13

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How much do ticketing jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for ticketing in Colorado is $20.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.97 per hour, depending on experience, location, and employer.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the most commonly searched types of Ticketing jobs in Colorado?

The most popular types of Ticketing jobs in Colorado are:

What are popular job titles related to Ticketing jobs in Colorado?

For Ticketing jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Ticketing jobs in Colorado look for?

The top searched job categories for Ticketing jobs in Colorado are:

Ticketing jobs near you
Infographic showing various Ticketing job openings in Colorado as of August 2026, with employment types broken down into 1% Internship, 78% Full Time, 15% Part Time, 2% Temporary, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $43,097 per year, or $20.7 per hour.

Help Desk Analyst

Structural Integrity Associates, Inc

Centennial, CO • On-site

$64K - $71K/yr

Full-time

Re-posted yesterday

Job description

Description:
The Help Desk Analyst is the first point of contact for employees requiring technical assistance and support across Structural Integrity Associates and its subsidiaries. This role is responsible for responding to support requests, troubleshooting technical issues, documenting resolutions, and escalating issues when appropriate.
The position supports a wide range of technologies including end-user hardware, Microsoft 365, mobile devices, printers, conferencing technologies, remote access solutions, engineering software, and enterprise business applications. This position is best suited for someone who enjoys helping people, learning new technologies, and working collaboratively within a high performing team in a fast-paced environment.
Essential Duties & Responsibilities:
  • Manage support requests using the company's Service Desk ticketing system
  • Resolves issues involving end-user hardware, operating systems, Microsoft 365, account access, printers, networking, mobile devices, business applications, and engineering software.
  • Create, manage, and troubleshoot user accounts, permissions, and authentication using Active Directory, Microsoft Entra ID, and Microsoft 365 administration tools.
  • Deploy and support company systems using Microsoft Intune, Windows Autopilot, and endpoint management tools.
  • Assist users with software installs, configuration, updates, and licensing for company-approved applications.
  • Support Microsoft 365, Teams, SharePoint, Box, NetSuite, VPN, and related cloud-based services.
  • Support employee onboarding through workstation deployment, account provisioning, and IT orientation.
  • Escalate complex issues and work with senior IT staff, vendors, and business units to ensure timely resolution.
  • Maintain accurate documentation of troubleshooting activities, resolutions, knowledge base articles, and standard operating procedures. .

Qualifications:
  • Associate's degree in computer science, information technology, or related technical field. In lieu of degree, additional work experience and/or trade school is acceptable.
  • Minimum 3 years of professional experience in a network or desktop systems specialist role
  • Certifications like CompTIA A+, Microsoft Certified Professional or similar are strongly recommended.
  • Knowledge of Microsoft 365 products (Office Suite, Exchange and SharePoint Online).
  • Knowledge of Microsoft Active Directory management.
  • Must be able to lift 25 to 40 pounds

Preferred Skills:
  • Experience supporting Microsoft Entra ID, InTune, Windows AutoPilot, and Microsoft 365.
  • Experience with Oracle NetSuite, Box.com and other cloud based applications.
  • Experience with Service Desk ticketing systems and remote support tools.
  • Experience supporting and managing mobile devices

The expected salary range for this role is $64,300 to $71,400. Exact pay will be commensurate with location, experience, and qualifications.
Candidate information may be verified during the hiring process. Inaccurate, deceptive, or mass-generated applications may be disqualified from consideration.

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