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Ticketing Manager Jobs in Tennessee (NOW HIRING)

MetroSys

Help Desk Technician

Nashville, TN · On-site

... identity management and endpoint management platforms. Key Responsibilities * Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools.

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform • Manage and prioritize central ticketing queue to ensure timely resolution ...

Commify

Senior End User Support Engineer

Chattanooga, TN · On-site

$120 - $150/hr

Managing the full lifecycle of hardware and software support escalations, logging them in our ticketing system and seeing them through to resolution. * Playing a key role in integration projects ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform • Coordinates facility maintenance and repairs by dispatching and managing ...

Sweatpals

Product Manager Internship

Jackson, TN · On-site

Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

Sweatpals

Product Manager Internship

Chattanooga, TN · On-site

Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

Sweatpals

Product Manager Internship

Memphis, TN · On-site

Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

Sweatpals

Product Manager Internship

Knoxville, TN · On-site

Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

Sweatpals

Product Manager Internship

Nashville, TN · On-site

Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

Sweatpals

Product Manager Internship

Murfreesboro, TN · On-site

Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

StaffSource, LLC

Be Seen First

IT Helpdesk Analyst

Knoxville, TN · On-site

$21 - $23/hr

... to manage diverse technical tasks. * Strong knowledge of Windows and macOS operating systems, Microsoft 365 Suite, and common troubleshooting tools. * Familiarity with ticketing systems (e.g ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Manage and prioritize central ticketing queue to ensure timely resolution of issues * Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office ...

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Showing results 21-40

All JobsTicketing JobsTicketing Manager JobsTicketing Manager Jobs in Tennessee

Ticketing Manager information

See Tennessee salary details

$30.4K

$96.8K

$164.3K

How much do ticketing manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for ticketing manager in Tennessee is $96,787.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,100.00 and $120,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ticketing manager?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

What are some common challenges ticketing managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What is the role of a Ticketing Manager?

A Ticketing Manager oversees the sale and distribution of event tickets, manages ticketing staff, and ensures smooth operations using ticketing software. They coordinate with event organizers, handle customer inquiries, and monitor sales performance to maximize revenue and customer satisfaction.

What are the most commonly searched types of Ticketing jobs in Tennessee?

The most popular types of Ticketing jobs in Tennessee are:

What are popular job titles related to Ticketing Manager jobs in Tennessee?

For Ticketing Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Ticketing Manager jobs in Tennessee look for?

The top searched job categories for Ticketing Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Ticketing Manager jobs?

Cities in Tennessee with the most Ticketing Manager job openings:

Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in Tennessee as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $96,787 per year, or $46.5 per hour.

Help Desk Technician

MetroSys

Nashville, TN • On-site

Other

Re-posted 3 hours ago

Job description

Position Overview

MetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for supporting users across Windows, Microsoft 365, JumpCloud, and endpoint technologies while delivering exceptional customer service and timely issue resolution.

The ideal candidate has experience supporting end users in cloud-first environments and is comfortable troubleshooting common workstation, account, and productivity application issues. This position offers an excellent opportunity for someone looking to grow their IT career while gaining exposure to modern identity management and endpoint management platforms.

Key Responsibilities
  • Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools.
  • Troubleshoot and resolve issues related to:
    • Microsoft 365 applications and services
    • Windows 11 operating systems
    • MacBook and Dell endpoint devices
    • User account access and authentication
    • Basic endpoint and application issues
  • Administer user accounts and permissions within JumpCloud.
  • Support password resets, account provisioning, deprovisioning, and user lifecycle activities.
  • Assist with endpoint monitoring, patching, and device management through JumpCloud.
  • Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting.
  • Document incidents, requests, and resolutions within the ticketing platform.
  • Escalate complex issues to senior technical teams when appropriate.
  • Assist with workstation deployments, hardware replacements, and onboarding activities.
  • Support continuous improvement efforts related to service delivery and user experience.
Required Qualifications
  • 1–3 years of experience in a Help Desk, Service Desk, or Desktop Support role.
  • Experience supporting:
    • Microsoft 365
    • Windows 11
    • End-user devices and peripherals
  • Familiarity with:
    • User account administration
    • Password management
    • Basic identity and access management concepts
  • Strong troubleshooting and customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple support requests effectively.
Preferred Qualifications
  • Experience with JumpCloud for:
    • User management
    • Password administration
    • Endpoint monitoring
    • Device patching and management
  • Experience supporting MacOS and Windows environments.
  • Familiarity with Microsoft Entra ID (Azure AD).
  • Experience working with Jira Service Management or Jira ticketing systems.
  • Basic Jira administration or configuration experience is a plus.
  • Experience supporting SaaS-based business environments.

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